Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, www.property118.com
(“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
||means an account required to access and/or use certain areas and features of Our Site;
||means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below;
||means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
||means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and
||Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at email@example.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at firstname.lastname@example.org, or using the contact details below in section 14.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
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- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
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- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
Mark Alexander - Founder of Property118
13:55 PM, 12th June 2014, About 9 years ago
This is a very common problem and it will be interesting to read what other landlords think about the responsibility.
I used to get this problem a lot but didn't want to upset tenants mid tenancy for fear of losing them and having to deal with all the hassle and cost associated with re-letting.
That's when I discovered hard-wired humidistat fans which only run when required and cannot be turned off by tenants. They are also incredibly energy efficient.
I suppose there is an argument that the tenant is responsible but can they really be expected to leave a window open whilst having a bath when it's minus 4 outside. Other tenants have hay-fever and other allergies in the summer so I decided the most cost effective way to deal with the problem is to make my properties as "tenant proof" as possible.
It worked 🙂
14:05 PM, 12th June 2014, About 9 years ago
I think a landlord has to provide an extractor fan that does the job right. If the tenant refuses to use it or blocks it up then I would say it's the tenants fault, but if the extractor isn't man enough for the job then I would say it's the landlords. What if they have a shower than leave for work, they may not wish to leave a window open for security reasons (If the property was broken into and trashed, you'd be quick to blame the tenant for leaving the window open).
You knew before renting the property there was a problem because you asked them to open window so I'm guessing this has happened before.
14:08 PM, 12th June 2014, About 9 years ago
The tenant should have opened the window, but we all know people don't always do what they should, and in the winter who wants to shower with the window open when there's snow outside - would you?
I'd install a trickle-fan like Mark suggests, one that runs all the time very very slowly, and when it senses humid air it speeds up. I suggest avoiding Envirovent like the plague though - I had a very poor experience with them. There are plenty of other companies who supply this type of fan.
Better to pay for a fan than to gamble on whether you will have to refurbish the bathroom frequently, plus mould spores are a serious health risk, especially to kids, asthmatics, the sick and elderly.
FWIW the mould remover spray I've found works best is HG Mould Remover. I found bleach a waste of time.
Mark Alexander - Founder of Property118
14:13 PM, 12th June 2014, About 9 years ago
Reply to the comment left by "Ollie Cornes" at "12/06/2014 - 14:08":
My experience of Envirovent has been the polar opposite to yours.
I swear by them for curing damp and mould problems.
Their humidistat fans are well over priced so I don't use them but I have used the bigger Envirovent units in other properties with damp problems and the problem have never reoccurred. The rep in Norwich is also a great chap. If he thinks his units (which come with a guarantee to solve the problem) will not work he always says so.
14:23 PM, 12th June 2014, About 9 years ago
Constant problem....never found a good answer.We use a PIR switch on the fan so that as soon as somebody enters the shower room the fan starts and continues to run for the maximum setting on the delay.
I am not sure why it happens....well I am not completely stupid I know why it happens but I have a shower at home with a 4 inch in line fan conducting moisture away from the shower room and in fifteen years with the same fan I have never had a problem. But with student houses the fans do not last, they clog up with dust or talcum powder and they never seem to move enough air.
Where I can I now fit six inch fans which seem to move a vast amount more air than their smaller cousins.
This brings us back to who pays? Well, as it is a problem with all our rented houses and all our tenants wether they be clean and careful or just normal students, I accept it as an immutable part of life and deal with it at the end of each tenancy or if the problem is really bad in mid-tenancy.So we pay.
I am with Mark we make the houses as tenant -proof as possible. The shower-room walls are ceramic tiled and the ceilings flat(not artexed) and coated with silk not matt emulsion... it is not the complete answer but it helps.
14:25 PM, 12th June 2014, About 9 years ago
I agree with Mark we have found Envrirovent very good and solved long standing Tenant lifestyle problems in a number of properties
14:56 PM, 12th June 2014, About 9 years ago
An extractor fan with a humidistat is the solution. Make sure the switch for the fused spur (if you have a switch) is well out of reach, otherwise guess what, the tenants turn it off, "to save electricity".
Be careful with HG Mould Remover, as it is toxic stuff. Do not spray it upwards with you underneath, otherwise you will get droplets on your face and clothes . . .
The best solution of all is a whole-house/flat mechanical ventilation system with heat recovery, which has humidistats and removes warm moist air in a controlled manner, and replaces it with fresh air throughout the building. See Regavent and several other firms who advertise widely in the self-build press like Homebuilding and Renovating. It will cost between £1000 and £2000 and is best done when the property is empty during planned maintenance.
16:08 PM, 12th June 2014, About 9 years ago
In one of our properties the wooden frame of the ensuite bathroom's velux window has gone rotten, we believe due to the tenants not opening it when showering in there. We bought it as a new build in 2007 so rang Velux to see if it was insured by them but apparently it isn't. So it looks like we have to fork out a few hundred quid for installing a new one. It's a difficult one really - don't see how we could force the tenants to pay? Di
16:09 PM, 12th June 2014, About 9 years ago
Yup. Take this one on the chin and install fans. Also educate tenant and inspect regularly.
16:45 PM, 12th June 2014, About 9 years ago
I completely agree with Mark and Tony.
As a savvy landlord you need to find ways to 'out think' your residents. What I mean is that the average tenant has very little engagement with the property. Human nature is what it is, so plan to reduce it's effects.
So in any situation where you need the tenant to do something to protect your interests is a losing battle. This is particularly obvious in HMO where tenants who dislike each other won't do anything for each other or you.
So a sensible landlord designs out the parts of the letting relationship where there is any reliance on the goodwill or concience of the tenant.
As a result it makes sense to fit humidity controlled fans in kitchens and bathrooms, to meter utilities and pass on costs directly, to set upper limits on TRV and thermostats.
From a regulatory view point condensation is usually seem as a tenants responsibility and you should not be called to account unless it is really bad or there is another cause arising from construction or repair.
As a final point I think the usual condensation is the tenants resposibility and I would advise them dealing with it by washing down with hot water / bleach. It's not the only solution but is the 'standard' response. If there is damage at the end of occupation then it's cheargeable against deposits ( take pictures for evidence )