10:06 AM, 10th June 2020, About 3 years ago 8
I have a tenant who has decided to withhold her rent for each day the hot water has been off. Is she being reasonable or am I right to be miffed?
I have had a few problems with my boiler lately, but also pay for a gold service plan with the manufacturer. Unfortunately they usually take a day or two to send an engineer. The tenant insists that I should call out an emergency plumber to deal with the problem within 24 hrs and has sent me a list of people who could come. I answer her calls late at night and weekends and always respond asap, but because my magic wand doesn’t always work as quickly as she’d like, she insists I’m a bad landlord.
Thankfully she’s handed in her notice! but in the meantime how should I handle her rent reductions?
Also, while I’m on – this is the third call out to the boiler in as many months, and the last engineer said the problem could occur again and I should get a new boiler, but my plan states that if it can’t be repaired, they will replace it. I’ve been paying the company for years, when can I expect them to replace it? Should I be chasing them up now?
Thanks in advance for all the brilliant advice I know I will get. This site is such a support to all us ‘lonely’ landlords.
Regards to all
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