Shelter’s Income and expenditure figures highlighted13:57 PM, 4th February 2019
About 2 weeks ago 35
I would like some advice on a tenant landlord issue, the property has a key card lock on the flat door which has been deactivated and has not been in operation for several years.
Some how the tenant managed to get himself locked into the flat by this lock over the weekend.
He had to call a lock smith out to get the lock unlocked, which he was charged £107 for the call out charge of the lock smith.
Now he is demanding his payment back for this. Does this charge come under damages as refereed to in his tenancy agreement or not? As he is demanding a refund which may have been due to him damaging the lock, but this can not be proven.
Also he is threatening to take the money from his rent payments and to report me to some sort of regulatory body.
Personally I think he is out of order and causing problems, I think it comes down to what is stated in his tenancy agreement.
Any advice would be appreciated.
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