Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, www.property118.com
(“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
||means an account required to access and/or use certain areas and features of Our Site;
||means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below;
||means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
||means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and
||Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at firstname.lastname@example.org, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at email@example.com, or using the contact details below in section 14.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
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||Used only to collect performance data, with any identifiable data obfuscated
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- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
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- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
Mark Alexander - Founder of Property118
11:13 AM, 22nd July 2013, About 10 years ago
It is very unusual for a mortgage lender to decline consent to let. Did you apply and get a response in writing? If so what was the reason they gave for their decision?
If your mortgage lender didn't give a reason then I suggest you ask them for one.
If they did give you a reason and you disagree then you might want to start the complaints process. The downside of this is time. Your mortgage lender will usually get back to you with their response to your complaint within 14 days but if you still don't like the decision and want to take the matter to the financial ombudsman it can take several months to get a final decision.
Mortgage lenders don't like complaints going to the financial ombudsman though as it costs them money and also a lot of hassle. Therefore, unless they believe they have a very good reason for refusing consent to let, chances are that consent will be granted.
I hope that helps.
If anybody says just let your property and go, note that the consequences could be foreclosure. Also note that advice on forums is not professional advice and that you have no come-back.
18:30 PM, 22nd July 2013, About 10 years ago
You have made the fundamental mistake of identifying yourself to your lender when posing the consent to let question.
Officially don't let.
Perhaps have a family member or associate live there for 'FREE'; acting as a glorified 'housesitter.
Should you decide to let without permission you could face foreclosure.
Hundreds of thousands accidental LL are doing what you propose to do if you cannot obtain consent to let
Nothing stops you taking on lodgers;
At say £600 pcm inclusive each for a 2 bed property.
You very rarely are there but that is because you are everywhere in the country!.
You couldn't have a AST but lodgers agreements are fine.
You can have the bedrooms occupied and you use the sofa don't you!? when you are around!!
You won't be able to afford the additional costs even if the lender allowed you to; they usually want higher IR and additional capital to reduce LTV which is impractical for most resi homeowners, which is why they become A LL in breach of their mortgage conditions.
Perhaps you need to throw the lender off the scent by confirming absolutely that if they will not give easy consent to let you will have to stay in your existing job.
That should be the last note on your mortgage account notes,
That should stop the lender making any further enquiries.
But for future reference NEVER identify yourself when making geneic enquiries about ma product you have or intend to have with an institution.or give a false name; but don't give an address.
9:29 AM, 23rd July 2013, About 10 years ago
Sadly, lenders are no longer quite as helpful as they once were with regards to permission or consent to let. The upshot of this is that you now have less to lose from their refusal. If consent is granted you'll often pay a loaded rate, a heavy fee and probably face a lengthy interview and annual reviews. Also, what if you find you have to stay away for longer than anticipated?
If you do find you have to switch to a buy to let mortgage, because you want to return to your house as a main residence in the near future, the sale of the mortgage will be regulated. Also, remember to make your tenant aware of your desire to return. Not only is this good manners, this also means that if you get a problem tenant who doesn't want to move on, you can cite ground 1 in a Section 8 eviction notice (that you intend to return to the property to live in it), which is a mandatory ground, and if you can prove it the courts should automatically rule in your favour.
As Mark said, you can challenge the decision, but this does take time. Also, I don't think it's quite so unusual in recent years for lenders to deny permission to let. The reason for this is the now black-and-white distinction between regulated residential sales and unregulated BTL or commercial sales - regulators such as the FCA want there to be as little crossover between the two as possible.
13:00 PM, 24th July 2013, About 10 years ago
I think the reason for their refusal is key in this case.
Also, what do you class as a short period? The alternative course of action will depend greatly upon whether this is 6 months, 1 year, 2 years, etc etc.
16:01 PM, 25th July 2013, About 10 years ago
I know almost nothing about finance/lenders etc. What does occur to me is that your lender may not be comfortable with you letting and leaving the country. I know of a recent case in my area where a couple let their lovely home and went to their holiday home in Spain for 6 months. When they returned their home was wrecked because it had been used as a cannabis farm. The insurance company would not pay out for the major repairs because the property had been left tenanted with no one keeping an eye on it. If this couple had used a letting agent the story would have been different. I the farmers would probably not have chosen their home If they had the Agent would have found out at an early stage. The insurance would have had to pay out.
I wonder if your lender has similar concerns? If this is the problem the use of a letting agent may be all that is needed to overcome their objection. In any event I would strongly suggest that you do not leave your property without a caretaker or agent to keep an eye on it.
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Howard Reuben Cert CII (MP) CeRER
15:42 PM, 26th July 2013, About 10 years ago
"What excuse can I use to get their consent?" - you can't simply look for the right 'excuse' - please always disclose the truth and if they say no, look to refinance to a lender who says yes. A breach of terms can have consequences.
There ARE lenders out there who will lend to ex-pats, and although the deal may not be as attractive as a residential mortgage rate, the 'cost' of "misleading" your lender could be ultimately quite punitive.
12:57 PM, 27th July 2013, About 10 years ago
Reply to the comment left by "Howard Reuben" at "26/07/2013 - 15:42":
Totally agree with Howard. Be upfront and save youself a lot of hassle later..
6:27 AM, 23rd August 2013, About 10 years ago
Hi guys, is consent to let only a short term fix? Would I eventually have to change to a BTL mortgage?
9:15 AM, 23rd August 2013, About 10 years ago
Reply to the comment left by "Gavin Morris" at "23/08/2013 - 06:27":
HI Gavin. Generally, yes, consent to let tends to have a limited time-frame. In addition, your lender might put you on a higher interest rate to reflect the perceived increase in risk.
Consent to let might be a better option for individuals who know they're only relocating temporarily and/or who don't have a lot of equity in their property for a buy to let remortgage. If you think you're going to be away for a long time, refinancing might be the better option.
You can find out more about the 'let to buy' process here: What, exactly, is let to buy?
16:31 PM, 3rd August 2015, About 8 years ago
What can one do if you have have a fixed term mortgage with cancellation fees but the lender does not give consent to let? You might be willing to change to a buy to let, but would still have to incur the early termination costs?