Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
| “Account” |
means an account required to access and/or use certain areas and features of Our Site; |
| “Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
| “Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
| “personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
| “We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
| Name of Cookie |
Purpose |
Strictly Necessary |
| JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
| __cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
| Name of Cookie |
First / Third Party |
Provider |
Purpose |
| __utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
| _fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
20:54 PM, 13th September 2012, About 12 years ago
I need help please. Had to move 350 miles away 5 years ago, instructed an estate agent to fully mange it when could not sell. Paying 12% for my peace of mind instead I find myself in constant state of distress, emailing, calling and dealing with endless troubles. They are negligence, inefficient, the staff is rude, slow to reply or explain matters, rent never on time, an endless list of expensive repairs (never seen a receipt) having being far away unable to check if those repairs were really done. In the five years the house been let for three or three an half (the house was in immaculate condition) the cost of repairs and damage might have ranked to 10,000 or more, that's apart from their fees. My mortgage is a couple of hundreds, the house let for £1200-£1400 and they still managed to cause me losses every year as my accountant informed me.
I had to put up with all of this because I could not sell and they are the only agent that deals with large companies. I am now thinking of lodging a complaint against the mistreatment , negligence, distress and the loss of time and money they caused me, I don't know how to find which body they belong to or how to go about it, FSA written in their site(can give their name if that's help). What brought this about is the last dilemma which is causing me so much distress at the moment (only a mirror to many similar). In March they sent me a photo of the back fence, the joint at the corner were disconnected and one string fallen with half the second, I replied straight away instructing them to re erect this fence back up and tighten the bolts, it was an easy job that would not have cost much, nothing was done about it in spite of my endless emails to do it before the rest falls, last week they sent me a quote of £1000 to replace it saying now the rest of the fence has fallen due to high winds, 10 metres of length! I was in shock, shall I be forced to pay for their negligence and mistakes, at the same time the more I delay the rest will fall. Please help as I had it and don't know what to do.
21:59 PM, 13th September 2012, About 12 years ago
As a private landlord with a small number of properties, I tend to agree strongly with Antony on the SAFEagent issue. It seems that an agent is now expected to double up on joining yet another self-styled so-called regulatory body. How many more? Who will you recommend landlords engaging as a letting agent when the members of SAFEagent get similar complaints! The fact is there are too many poor and/or unethical letting agents. I have no faith that SAFEagent will eliminate these just because they also happen to have CMP
Mark Alexander - Founder of Property118
23:02 PM, 13th September 2012, About 12 years ago
Alan, SAFEagent is not a regulator, nor does it offer CMP. Please, please, please watch the video embedded into the following linked article so that you can understand what SAFEagent is before you condemn it >>>
http://www.property118.com/index.php/happy-1st-birthday-safeagent/30681/
0:05 AM, 14th September 2012, About 12 years ago
First you should terminate your relationship with this LA
Recover any deposit and use mydeposits issuing another DPC etc to tenants.
Then go to property yourself.
It will cost you about £70 in fuel and about 10 hrs of travelling time for a return trip by car.
Consider contacting NPG who post on this site and seem to have a national coverage and a good reputation.
You are clearly being ripped off.
Your fence could be repaired for about £200.
4:45 AM, 14th September 2012, About 12 years ago
From Linda.
Thank you for the contributions. I have read the various responses with interest. Lino is being placed in the bathroom so if properly laid, this should take care of the bathroom. I have checked and the letting agents are not with any of the regulatory bodies- theyclaim to be registered with the Property Ombudsman. I have just had confirmation from DSS that the family is on housing benefits. So it seems that the Estate Agents have disregarded my instructions, withheld important information and benefitted immensely financially. I am not sure what my options are now and I will appreciate some steers before I contact the Estate Agents.
Thanking you
Antony Richards
5:52 AM, 14th September 2012, About 12 years ago
Hahaha. Thank you for posting that video. No praise like self-praise. The Politburo would be proud to produce such propaganda. No regulation, no training but its got CMP. Oh look, so have the others. Forget that The Law Society, NAEA and RICS (possibly ARLA) insist upon CPD and education, what does knowledge of what you are doing matter provided you have got a nice sticker on your window.
Mark Alexander - Founder of Property118
6:59 AM, 14th September 2012, About 12 years ago
Hi Linda. What you need to do now is gather all of your evidence (e.g. copy emails advising no DSS) and send this this with a letter of complaint to your letting agency. Think carefully about how much of the damage you feel wouldn't have occurred if they had acted professionally and in accordance with your instructions and advise them that you hold them responsible for this amount. It's very important that you are realistic so there's no point holding them responsible for the any more than say 20% of the cost of replacement flooring in the bathroom for example. The carpets would have had some wear and tear and caused damp eventually whether the tenants were claiming benefits or not so again be realistic. Justify your losses in your complaint letter and give them seven working days to respond with their proposals. You may also want to hold them responsible for any costs associated with serving notice on the tenant, any lost rent which may occur as a result of doing so and the costs of re-letting. You should also give them notice that you will not be instructing them to re-let the property. If they don't get back to you with a satisfactory offer then it's off to the the Property Ombudsman In the meantime, I concur with Paul's suggestion of speaking to NPG. They are members of TPOS, ALRA, NALS and SAFEagent and their Director Glenn Ackroyd who regularly posts here is also an ex litigation solicitor so in this instance he does seem the obvious candidate for a chat and a potential switch to as Paul Barrett has suggested.
8:01 AM, 14th September 2012, About 12 years ago
Hi Paul - Many thanks for the recommendation!
If your agent has put in tenants against your instructions, they are in breach of contract. Ultimately, you could sue them for loses that arise as a result. This will be difficult to quantify. You would need an assessor to quantify actual damage caused by these tenants compared to expected normal fair wear and tear.
If they are with the Ombudsman, they should also have PI cover and need to adhere to their complaints procedure. You should first report your complaint in writing, sending recorded delivery. Ultimately, if you are not satisfied with their proposed resolution, complain to the Ombudsman for Lettings. http://www.tpos.co.uk/make_complaint_rents.htm
The frustrating thing is that these things are avoidable! Agents should credit check tenants, get guarantors and visit them in their own homes. The last being the most important! We do this and take pictures of their existing lounge, kitchen and garden. We tell applicants in advance - and guess what - the undesireables do not apply.
Then we video the tenant and the property at their new house - then we do a lengthy photo inspection report.
Because we operate a cloud based bespoke system, all our landlords can see at any time all reports, inspections and tenant payments etc - We have landlords all across the world who log in and do it this way.
You can view various video's on the subject here; https://aqs.infusionsoft.com/go/Video/NPGL36/
Mark Alexander - Founder of Property118
9:02 AM, 14th September 2012, About 12 years ago
LOL - like you said, let's agree to disagree. I didn't produce that video, Vanessa from Property Tribes, another major landlord forum owner who supports SAFEagent did. I accept that you think we are both wrong to support SAFEagent and also that the other 2,000+ members of SAFEagent who also subscribe to another professional body are also wrong. I'm not saying you are wrong, I do, however, accept that we share a different opinion and I'm cool with that. I may change my opinion one day, so might you, it will not be the end of the world if we do I can assure you.
10:03 AM, 14th September 2012, About 12 years ago
On the issue of Safe Agent - I agree with both Mark and Antony (you should form an alliance to become a Roman Emperor).
Yes Safe Agent is a badge - and yes Rics/Arla have far more substance behind them because they require qualification, PI Cover, protection insurance etc - So I'm behind Antony 100% here.
However these organisation are not very good at conveying the benefits of their organisations to Joe Public -
Safe Agent - whilst it is a badge IMO are far better at getting their marketing message across.
I'm in business - therefore I'm pragmatic and commercial. I'm in Arla and qualified - but I also have joined Safe Agent because it gets the message across most clearly to a confused public.