Council launches tenancy intervention role to help landlords

Council launches tenancy intervention role to help landlords

Council housing officer mediates a meeting between a landlord and tenant, with terraced homes and a civic building visible outside.
12:01 AM, 5th June 2026, 3 weeks ago 6

Landlords in one local authority area are being offered earlier help with tenancy problems before disputes reach the stage of formal eviction action.

Telford and Wrekin Council has appointed a tenancy intervention officer to work with landlords and tenants where a tenancy is at risk.

The officer will contact landlords at an early stage, offering guidance and practical advice before notices are served.

The council says the aim is to resolve problems sooner and reduce the need for formal action.

Supporting tenants and landlords

Coun Richard Overton, the council’s deputy leader, said: “This new role is designed to support both landlords and tenants and ensure that a complete eviction is the last resort wherever possible.

“The officer will provide advice and guidance to both parties and act as a mediator between the two where there are any problems.”

He added: “Hopefully, as any cases arise landlords and tenants can benefit from the advice and support which this new role will bring.”

Tenant’s responsibilities

Tenants will also be contacted directly so they understand their responsibilities under the tenancy.

The officer will look for any wider support needs and help tenants access services that may allow them to maintain their home and avoid enforcement.

The role has been introduced as part of a wider package of council support for tenants and landlords.

Landlords can contact the council’s tenancy intervention officer at [email protected].


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Comments

  • Member Since June 2019 - Comments: 862

    9:46 AM, 5th June 2026, About 3 weeks ago

    Does anybody here trust a council to actually help?

  • Member Since April 2018 - Comments: 472

    4:56 PM, 5th June 2026, About 3 weeks ago

    No it’s to help tenants, as always.

  • Member Since September 2018 - Comments: 3640 - Articles: 5

    6:35 PM, 5th June 2026, About 3 weeks ago

    hahahhaahahahah – I smell desperation wrapped up in an offering to the landlord of a blanket surrounded by barbed wire.

  • Member Since August 2025 - Comments: 55

    6:45 PM, 5th June 2026, About 3 weeks ago

    It’s probably aimed at to prolong eviction. In the current climate who has time to keep visiting council offices plus a Hessle from tenants. We don’t understand how these changes got through the parliament labelling all tenants are good and landlords are bad. It’s like you work all your life to make life better at retirement then give it all away to tenants. We think the encouragement given to landlords is to do nothing and join the queue of tenancy league and let social services provide benefits?. Forget uk to be known as the richest amongst the other countries.

    Joe

  • Member Since April 2018 - Comments: 472

    7:42 PM, 5th June 2026, About 3 weeks ago

    But when it comes to collecting fines they won’t be so cuddly.

  • Member Since September 2018 - Comments: 3640 - Articles: 5

    9:41 AM, 8th June 2026, About 2 weeks ago

    Reply to the comment left by Dev S at 18:45
    of course. Council don’t want them back on their housing lists and will always be cheaper to keep them where they are. The gov knows this, and the pressure is on the courts to do the same.

    For councils they say it’s mediation. In reality is them in crisis management mode. Oh and if they sniff out a vulnerable LL, then there’s the opportunity to also make on it. Give them too much info in the ‘mediation’ stage, could mean you open yourself up to enforcement….

    Don’t paly cards with the Devil. You always loose.

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