Council launches tenancy intervention role to help landlords

Landlords in one local authority area are being offered earlier help with tenancy problems before disputes reach the stage of formal eviction action.

Telford and Wrekin Council has appointed a tenancy intervention officer to work with landlords and tenants where a tenancy is at risk.

The officer will contact landlords at an early stage, offering guidance and practical advice before notices are served.

The council says the aim is to resolve problems sooner and reduce the need for formal action.

Supporting tenants and landlords

Coun Richard Overton, the council’s deputy leader, said: “This new role is designed to support both landlords and tenants and ensure that a complete eviction is the last resort wherever possible.

“The officer will provide advice and guidance to both parties and act as a mediator between the two where there are any problems.”

He added: “Hopefully, as any cases arise landlords and tenants can benefit from the advice and support which this new role will bring.”

Tenant’s responsibilities

Tenants will also be contacted directly so they understand their responsibilities under the tenancy.

The officer will look for any wider support needs and help tenants access services that may allow them to maintain their home and avoid enforcement.

The role has been introduced as part of a wider package of council support for tenants and landlords.

Landlords can contact the council’s tenancy intervention officer at [email protected].