Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, www.property118.com
(“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
||means an account required to access and/or use certain areas and features of Our Site;
||means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below;
||means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
||means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and
||Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at firstname.lastname@example.org, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at email@example.com, or using the contact details below in section 14.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
|Name of Cookie
||Used only to collect performance data, with any identifiable data obfuscated
||This cookie is strictly necessary for Cloudflare's security features and cannot be turned off.
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
|Name of Cookie
||First / Third Party
|__utma, __utmb, __utmc, __utmt, __utmz
||Helps to understand how their visitors engage with our website
||Helps to understand how their visitors engage with our website
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
13:14 PM, 8th August 2018, About 5 years ago
Reply to the comment left by Luke P at 08/08/2018 - 13:06
I agree, what we've done in Bristol/Bath is set up our own local landlord association (www.allwessex.co.uk). It is now more active locally than the nationals, so can't be ignored. Let me know if you want help setting one up!
10:58 AM, 9th August 2018, About 5 years ago
Reply to the comment left by Mike at 08/08/2018 - 09:40
Really good analogy, Mike, but I believe it's not unreasonable to ask that someone who holds keys to someone else's home and is responsible for ensuring it's a safe and decent living environment should be checked to ensure they have not committed any sexual, discriminatory or housing related offences just as someone should not hold a driver's licence if they previously killed someone through reckless driving.
However, I'm totally against local authority licensing, for several reasons, but I would not be opposed to a light touch scheme at national level provided it was fairly implemented and managed.
11:09 AM, 9th August 2018, About 5 years ago
Reply to the comment left by Mike at 08/08/2018 - 09:40
but we are talking about property license then why do you care about criminal component of a landlord?
Because evidence of past criminal behaviour may suggest that one will engage in criminal behaviour in the future.
If a criminal drives a car, then they do it for a very short time and are unlikely to affect anyone else by doing so (yes, they may be using it to commit a crime).
However, letting a property is a long term activity that does affect other people (the tenants), and the easiest way to make money is to avoid all the legal obligations placed on a landlord, overcrowd and not make repairs, and accept the occasional slap on the wrist as being 'cost of doing business'. Adding something to their criminal record is of no consequence.
Ben Reeve Lewis is doing a series of articles on how criminal landlords operate on http://www.landlordlawblog.co.uk/blog-posts/ . It has opened my eyes to what a small proportion but significant number of tenants are facing.
21:57 PM, 11th August 2018, About 5 years ago
It would be interesting to find out whether or not they can refuse a licence on the grounds of being an improper person. If, for example I had multiple convictions for fraud and assault, can the council prevent me from earning a living as a landlord? The reason I ask this is because I don't think they could ever prevent anyone from earning a living this way, in which case they have no need for such information. It grinds my gears that they ask for this information, without any real authority to do so, but if we don't provide it then we can't request a licence.
23:19 PM, 11th August 2018, About 5 years ago
Reply to the comment left by Jessie Jones at 11/08/2018 - 21:57
The local authority issue the licenses. So if you do not meet the licensing conditions set by them then they will not award the licence. In this case ypu would not be able to legally let a licensable property. I fail to see why any good landlord would object to a 'fit & proper person' check. What I object to is paying for the check and for it not to be done!
10:16 AM, 12th August 2018, About 5 years ago
Reply to the comment left by Rob Crawford at 11/08/2018 - 23:19
Because Rob, these are conditions made up by councils about how they think things should be done, in their opinion.
It is not the law of the land decided on by proper scrutiny and process.
A quick example from the application form;
"Repairs- who is responsible for what, how you are contacted, any limit to free spending before authorisation required and who authorises spends etc."
Since when was that part of the Landlord and Tenant act?
" You must let certain persons know in writing that you have made this application or give them a copy of it. The persons who need to know about it are:
any mortgagee of the property (ie mortgage company)"
There are many other examples.
As for 'fit & proper person' -who decides?
Some anti-business ideologist with an ingrained hatred of all capitalism and landlords?
I'm a good landlord and I strongly object to it. It is an abuse of power.
10:37 AM, 12th August 2018, About 5 years ago
From the Nottingham City Council website;
"From 1 August 2018 it will be against the law for any landlord to rent out a property in designated Selective Licencing areas without a licence."
There are more than 20,000 properties without a license in Nottingham today, 12 August 2018.
Are those landlords who have broke the law 'fit & proper persons'?
Will they be granted a license in the unlikely event of ever being caught?
10:50 AM, 12th August 2018, About 5 years ago
As far as NCC are concerned, it’s now open season on collecting fines.
It’s alright financially ruining these LLs, but when they are stuck with a property and very few options, it means they’re likely to sit on it (empty) than sell in negative equity. This helps nobody.
Truth is, though, they won’t find them all…or even the majority, which is grossly unfair on the compliant LLs and will be further evidence that keeping your head down and ignoring these scam is the way to go.
11:38 AM, 12th August 2018, About 5 years ago
Reply to the comment left by Monty Bodkin at 12/08/2018 - 10:37
One to monitor!
17:40 PM, 12th August 2018, About 5 years ago
Reply to the comment left by Jessie Jones at 11/08/2018 - 21:57The Criminal records check.
I have asked 'em what will happen when u get bad check come back & Landlord has got 50 tenants, Are u kicking 'em out?
Has Landlord got to stop even though he may have them successfully housed for 20 years?
I've had no answer, just we will look at it.
Problem with Nottingham's Licensing is, VERY expensive.
Did ridiculous conditions on existing tenants.
And like the check above, Hello we are already here, u can't impose these things on us when already up & running.
They've have had much less backlash if been sensible price & only new houses, new tenants, swap of tenant etc.
Tenant's din't sign up to these things, they in the house now, it's too late to say We know you've lived there 20 years, but now you've got to do this & that & I know the rooms were the right size when you moved in, but we decided they are now too small & I'm sorry, but you shun't have had another kid, for that reason, we now making u homeless.
This council is promper numptess, not got a clue how people live.
I think cause of the backlash they had off me for loads of stuff including the Criminal records check, they have been surprised that my record clean.
And if anyone has done that check, wow that is a process!!!!
Well said Monty, how the council THINK things should be done.
Monty, as you say they ask How are repairs done. Here was my reply on every form, every house you have to fill THE SAME THING IN:
What do you mean? Tenant rings me, I ring builder. How else would it be done? I've been doing this 20 years & if you don't know how fixing houses work, you shun't be asking that question.
And the Letting mortgage company know & then it tells you to put the date in. Hang on a minute, I han't got a date 'cause u asking me when I've told mortgage company that I've made this app-How can I do that 'cause I ain't finished the app yet, nor got a copy of it as you've not gave me a copy of it, you fools!
Monty, you should have mentioned the associated colleagues bit. Here is more bits from my notes on the stuff they ask for that is bamboozling with stupidity:
Please enter the maximum number of people you would like the property to be licensed for.
What if one more person moves in?
What if they have new baby?
What if new family moves in with more people?
Have u read & checked YOUR own website? You say this:
Which storey(s) is the property is occupied over (select all that apply) What does this mean in English?
Your enter address system is not set up to take PO Boxes as you said it would.
It looks like you’ve done nothing to hide peoples addresses on the system, which u said u would look into.
This was massive concern amongst a lot of Landlords. The female Landlords were horrified.
You do know Landlords have been shot at home by tenants don’t u?
Landlord is always wrong in tenants eyes u know.
What you gonna’ do when Landlord or Landlords family is injured by tenant coming round their house because you’ve gave them THEIR HOME ADDRESS?
Can us Landlords have your HOME ADDRESS DAVID Hobbs? Anton? Wakur? No, its’s not on is it, so why should we give people our home address WHO ALWAYS THINK WE ARE BAS___DS when the heating has broke down for 21 seconds.
You ask for DASH accreditation number. My certificate han’t got one.
I can go no longer within the page. But I try the other questions on the same page.
I han’t got Basic disclosure certificate on computer. They only posted me one & their form to big to pdf & their online form said I han’t applied for one.
Please answer the questions below in relation to unspent convictions. There are two parts to this; one in relation to the licence holder and next anybody that the licence holder is ‘associated’ with. In short, this is anybody that the licence holder knows, friends, family and business relations etc.
Does any associate of the proposed licence holder named above have any unspent convictions in respect of any offence involving fraud or other dishonesty, or violence or drugs or any offence listed in Schedule 3 to the Sexual Offences Act 2003?
Are you nuts? Anybody that I know? Well yes, some of my tenants have been locked up for murder.
Some of my mates I han’t got a clue what naughty misdemeanours they’ve done in the past 40 years. I thought you’d tested this form? ONCE AGAIN YOU’VE NOT ASKED PEOPLE THAT MATTER.
I chucked random number in the DASH thing for now.
Please give details about the arrangements or agreements in place.
What are you on about? Tenant rings me, I ring builder. Is that the answer you are looking for?
You must let certain persons know in writing that you have made this application or give them a copy of it. The persons who need to know about it are:
any mortgagee of the property (ie mortgage company) to be licensed
Howl long do you think this is going to take?
You haven’t got my mortgage providers address in your drop down bar, so I can’t carry on. Again I make something up.
Date notice served to mortgage provider>
Again are u crackers? How can we give u the date cause u han’t gave us the notice yet?
Are there any people aged less than 5 years, over 65 years or with a disability living within the property at present
My tenants are popping kids out like Christmas crackers. This is all gonna’ take time to get this info.
You asking for info on the Gas certificate, EPC etc., then u ask for the certificates. Why don’t you get the info off the certificates? You’re being paid for this. You are asking us to do 3 times as much for now half the pay with your License Fee wiping out any profit/wages/food on the table for us this year.
You are NOW asking for floor area measurements. So after all the last few months, u do need us to measure rooms. Where is the time coming from?
David Hobbs says can get measurements off Rightmove. Show me where then? Cause only 1 house for sale on this road has no measurement's.
You are now asking for uploaded floor plans. You said at meeting u do not need them.
You are going to have to ring me. Someone has to be accountable for this. It’s 30 June & I’m going away. You know how many properties I’ve got. This is impossible.
Licensing, YOU AREN’T READY FOR US. I urge u to STOP now & TALK TO US AFFECTED.
Luke, I've said you cannot even inspect our houses till you have found all the other Landlords, or we may as well have kept quiet like them.