Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, www.property118.com
(“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
||means an account required to access and/or use certain areas and features of Our Site;
||means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below;
||means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
||means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and
||Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at firstname.lastname@example.org, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at email@example.com, or using the contact details below in section 14.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
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||Used only to collect performance data, with any identifiable data obfuscated
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- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
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- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
Mark Alexander - Founder of Property118
18:08 PM, 11th July 2014, About 9 years ago
I would urge you to try to get the poor girl some help.
If you do it might help solve your problem too.
I wouldn't really know how to start in respect of getting the girl to help herself but there are professionals that will.
Please see >>> http://refuge.org.uk/what-we-do/our-services/helpline/ - that's a good starting point.
Please let us know how you get on.
18:18 PM, 11th July 2014, About 9 years ago
Hi, I suggest that you speak to the tenant's landlord about this and request that he threatens the tenant with a discretionary Section 8 Ground 12 notice if he continues to make so much noise and allegedly abuse his girlfriend. Section 8 Ground 12 is a notice where the landlord can evict the tenant from the property because of a breach in the tenancy contract that isn't to do with rent including what the tenant above is currently doing such as shouting, hosting loud parties, loud music etc. It does sound like a serious case of domestic abuse so I suggest visiting the link posted by Mark Alexander above. Good luck.
EDIT: I mentioned "quiet enjoyment" and made a point that was completely wrong, sorry about that!
19:02 PM, 11th July 2014, About 9 years ago
I suggest you log every incident from now on - it may come in useful.
21:42 PM, 11th July 2014, About 9 years ago
Have you tried calling the police when it sounds like he's abusing her ??? He may not like people interfering and decide to move, it may also help her (if she wants to be helped).
Mark Alexander - Founder of Property118
21:51 PM, 11th July 2014, About 9 years ago
Also you could try to get audio or video evidence of the abuse.
23:12 PM, 11th July 2014, About 9 years ago
Thank you so much for your advice Section 8 Ground 12 notice sounds like a good way to go.
In terms of his girlfriend something seems to be going on, today you could hear him swearing at her and a lot of crashing, banging and her yelling/crying.
You only hear him yelling, never her, loud crashes like furniture being moved around then her yelping and crying. I heard him say I am going to kill you to her over and over again, slight in a demonic tone, about 3 weeks back.
After I went upstairs to see if she was all right he came down and said with her there she gets jealous and we smoke weed, that is why we fight. He then said he has ADHD, a punch bag chained to the celling, he throws furniture and breaks things when he gets angry, you seem to get loud thuds like furniture being dropped.
I not trying to sound like a saint but I have never done drugs and was thinking wow, he is very open about drug use,although my boyfriend went upstairs about the noise and said he and his friends looked out of it.
In terms of the music it has just been switched off and it is 10.44pm, the noise just grates on after a while the boom boom boom.
On the noise terms do you think that alone would be enough to get him out. The music is switched on at 9.30 am boom, boom not always very loud but you can still here the boom. He makes it he told me as well, great.
If you have the tv on like Sunday trying to watch Wimbledon and the noise competes so that you have to turn the sound up.
Next door complained to landlord because of something sounding like fireworks being thrown against there bedroom wall.
The Local magazine for this area that was pointed out to my boyfriend by the librarian who used to live in the house. He found out when he joined the library printed in it says about complements of loud music coming from this road and it is a very short road ,very village looking here and quaint.
When you meet him he is all sweetness and light, charming but you want to have a go about his behavior.
No wait music still on, just turned down a bit and I will keep you all posted.
23:29 PM, 11th July 2014, About 9 years ago
Thanks for such a detailed response Donna, as well as ground 12 I suggest that you ask the landlord to issue a ground 14 and 15 notice. Ground 14 includes domestic abuse and drug use (I should have put this in earlier, sorry it's been a while since I revised the grounds) and ground 15 covers when the landlords own furniture has been ill treated - so this applies if the property is part or fully furnished. If you are new to this, you may not know that these are all discretionary grounds and that means that the court will decide whether the tenant will be evicted or not. All grounds up to Ground 8 can immediately have the tenant out without the court's initial decision. I highly advise that the landlord issues a ground 12, 14 and 15 notice, giving more chance of the landlord winning the case at court if the current tenants choose to contest. Sounds like an awful person! Definitely keep us posted.
23:40 PM, 11th July 2014, About 9 years ago
Sorry if it went on a bit, what are the grounds up to 8 and so that can mean that he is out straight away.
It is my boyfriend that puts up the most with it, he does not want to be here. It has been a nightmare since he moved in, he at the point that he is climbing the walls, states at his parents to avoid the situation some nights.
You meet him and he can be charming, as the neighbor's said there bedroom wall back's on to there bedroom wall, so they can hear a lot.When he is not telling her to f off as he did the other day and when she complained about noise, party going on till 6.00 about 2.00 am, told them to stop but got told to f off by his girlfriend.
Plus I wish that he would not thoud when he walks around, the celling above vibrates.
1:09 AM, 12th July 2014, About 9 years ago
No worries, I like as much info as possible 🙂
Unfortunately none of the mandatory grounds (1 - 8) apply to your situation. It does sound really serious. Like suggested above I suggest you record the noise the tenant is making - audio or video is fine but video evidence is definitely better - and definitely get the landlord to issue the tenant with them grounds. Your audio/video clip will then be used in court as it is pretty solid evidence and as well as getting the tenant evicted, he may also be arrested for domestic abuse and drug use.
12:19 PM, 12th July 2014, About 9 years ago
Hi Donna, 1. Always call the police as soon as you hear the screaming, tell them about his threats to kill and violent screaming. (I have just reported my neighbour for same) 2. Always log down EVERY incident, compiling a log. 3. Send or email landlord a copy of these logs. 4. Tell landlord he has a duty to your peace and quiet as his tenants are causing nuisance. 5. Phone the council for noise abatement, and they have an asbo team. 5. Phone your local community police officer with your log waiting for him when he arrives. 6. Have your neighbour next door compile a log separately. 7. Make a plan now, baby steps, to get rid of those above. 8. ONCE they have been removed, send the landlord another letter explaining that he must vet his future tenants, or he could be liable.
IF you don't be proactive, you will live in hell.
FYI. I live in a quite residential street, I love it, I play my classical music after a hard week's work plastering ceilings, fixing leaks. THEN for last 2 weeks a neighbour from hell has been doing exactly the same as your neighbour, effing and blinding etc, shouting, abuse.
I have logged every incident, by time, by day, by night. I have phoned police 5 times this past week. I told police if someone in the street gets hurt by this guy then the neighbours will band together to sue the police for negligence in the knowledge of his behavior. A sergeant has assured my she is on the case. The troublemaker knows it is me doing the reporting, especially as I invite the police into my house for interview. YOU have to stand up to these type of morons or they will not get it. I have a saying "pigs in shit are happy" (but not in my backyard!). Sorry, obviously I am having a boring day.
Regards, Kevin - AA Properties Wales