National Grid insulation scheme?

I have had contractors who have installed storage heaters and central heating for benefit tenants on grants where, the contractors have left heaters fully unconnected, carried out work shoddily and there does not seem to be any comeback. I have raised complaints and got nowhere.

I tried to find out if there was any ombudsman one could complain to but to date have not been able to do so.

I know it is all free however, I do not believe that the companies that are licensed to do this type of work should get away with this. The central heating which was installed was supposed to have the pipes run under the floorboards as agreed but on the day, they decided to run it up the walls and through the loft as it was a much easier job. The boiler was also supposed to be a Worcester Bosch, but they fitted an Alpha E-Tec boiler instead although, this was all signed for in the agreement. I was informed that the grant job was £5600 which was quite ridiculous for a 1 bed flat where, I am sure I could have had it done for half the price.

I know the above may not be of help to you but if you waive the statutory 14-day period to do the work, they may come months later or not come at all. It does sound pretty odd to me.

Is this the Connected for Warmth scheme through AgilityEco?
If so I can put you in touch with the project manager.
I was involved in setting it up but have since retired.
It is legitimate but it doesn’t mean that the installers shouldn’t be questioned if in doubt.
The scheme is for loft and/or cavity wall insulation.
Let me know if this is the scheme and I’ll try and help.

I’d lay off at moment.

I had 48 free boilers fitted in 2013/14
46 free boilers fitted Feb-April 2022.

ECO 4 out now, apparently 86 pieces of paperwork to sign & the intermediaries are packing up, new firms packing up, we gonna’ be left with sweaty houses & mould with all this insulation. I suffered the after effects of Condensation when had about 70 houses cavity wall etc. in 2008.

Clint says it all.

We need Govt to recognise this Cowboys are starting up to milk the Govt & tenants & Landlords are left in a mess in 5 years. All Rush Rush Rush beat the Govt deadline or £30,000 fine.

Reply to the comment left by Mick Roberts at 06/05/2023 – 08:43The scheme I helped set up requires compliance with Building Regulations Part L, Doc F (ventilation).
And there’s a requirement that installers are certificated by a TrustMark scheme provider who will audit installs for compliance.
But I agree, previous insulation schemes may not have had the same level of oversight.

Reply to the comment left by Nicholas Ainger at 09/05/2023 – 20:30
Yes,
All my recent boiler installations failed every Trustmark inspection.

Reply to the comment left by Mick Roberts at 12/05/2023 – 08:41
Did TrustMark do anything about it?

Reply to the comment left by Nicholas Ainger at 12/05/2023 – 08:47
Excuse my delay, I’m away.

I don’t believe so. The odd ones got someone back for a repair.

From 2008, it seems companies set up quick without enough experience and thought to that house needs something future proof as it and tenant and Landlord are gonna be here for a long time.