Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, www.property118.com
(“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
||means an account required to access and/or use certain areas and features of Our Site;
||means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below;
||means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
||means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and
||Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at firstname.lastname@example.org, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at email@example.com, or using the contact details below in section 14.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
|Name of Cookie
||Used only to collect performance data, with any identifiable data obfuscated
||This cookie is strictly necessary for Cloudflare's security features and cannot be turned off.
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
|Name of Cookie
||First / Third Party
|__utma, __utmb, __utmc, __utmt, __utmz
||Helps to understand how their visitors engage with our website
||Helps to understand how their visitors engage with our website
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
Mark Alexander - Founder of Property118
9:05 AM, 28th March 2014, About 9 years ago
Reply to the comment left by "Dick Banks" at "28/03/2014 - 08:19":
Thanks for mentioning LPA receiverships and the dangers of meeting with Mortgage Express account managers.
You may also wish to consider posting on the linked thread below.
I am working with a group of professional advisers which includes Mark Smith and Cotswold Barristers, the people representing our action group which has raised well over £400,000 to fund legal action against the West Brom Mortgage Company rate hike of 1.9% to tracker mortgages.
9:30 AM, 28th March 2014, About 9 years ago
If you think the little guy can't do any damage try sleeping with a mosquito in the room!
Ever heard of Malaria?
10:33 AM, 28th March 2014, About 9 years ago
Reply to the comment left by "Neil Patterson" at "28/03/2014 - 09:30":
Great. Loving your energy and hearing you sing the sting.
How do you propose we bring the sting?
If it's good let's all get together?!
Does anyone fancy a bike ride to Westminster or UKAR wearing stripy tea shirts, black face masks and bowler hats?
ps. if it's cold we could wear trousers!
13:44 PM, 28th March 2014, About 9 years ago
Reply to the comment left by "Dick Banks" at "28/03/2014 - 10:33":
LOL you do realise we live in Norfolk don't you ?
I don't think I am prepared to see Mark in Lycra !!
12:28 PM, 31st March 2014, About 9 years ago
I have felt the sting in the consolidation model/threat.I have personal/joint and corporate double digit MEX mortgages.Whilst I am generally happy to continue with the status quo and hold my ground in the ANNUAL REVIEW/INTERROGATION, there is one shared property,who's mortgage MEX inherited when they took over some of the GMAC book several years ago. MEX want me to agree to a new deed agreement for my personal properties and a separate one for the corporate entity in order to release this one.The new terms are too onerous at present. As I or my partners do not recall signing any new conditions on this existing GMAC mortgage,does anyone out there know if they can still enforce their usual consolidation clause that probably did not exist in the original GMAC terms, which unfortunately I cant find at the moment.Any comments gratefully received.Mark
18:48 PM, 1st April 2014, About 9 years ago
Question regarding MX. I had the great displeasure of meeting certain members of UKAR between april 2010 until Jan 2012, when i fell into 8k arrears with MX having moved my property management agent and the old rents despite my efforts still being sent to the old company. Suffice to say I never got them.
Initially they appeared very help full, even friendly and supportive of my circumstances, and agreed to minimum payment along with a reduction schedule of the arrears, all was good payments were made. In jan 2011 i was verbally informed that MX had decided to the condense all 66 of my accounts with them into one big mortgage. i was told face to face that if I now defaulted againthey would take the properties off me. Their aim was to close the lone book within 20 years or less. The gentleman who visited me at my home, and interacted daily almost with my highly supportive agent( Mr Jack Vincent) , through out this interaction never actually send any correspondence to me as he failed to update my address records. No biggy, the bills were being paid on time.
i had entered into an arrangement at the insistence of UKAR with regard the arrears repayment but over time due to the pressure to meet the monthly commitment for fear of default and repossession, only minimal legal repairs were carried out to my properties and despite my continual complaints to UKAR that the ridiculous pressure the company was putting me under to meet this monthly arrangement payment, was leaving my portfolio vulnerable to disrepair and eventually I would not be able to re fill properties and keep them going without spare cash can i renegotiate my terms, i was met with a blank wall. I should point out that during this period I became extremely ill as the pressure mounted. I had no money to repair my vacant properties and as a result they began to fall vacant. Inspite of this I managed after two years to clear the arrears but having been under extreme pressure for almost two years, my health failed culminating in an admission to hospital. UKAR were 100% aware of my circumstances and had full access to my medical team, and inspite of my health problems closed my loans down in my absence. Sending all correspondence to the wrong address. When I asked UKAR why they had failed to inform me I was told by UKAR that they were not MX but their agent and although they had my correct address on file MX who issued the paperwork sent it to my previous address as I had failed to update their records. Tough. They instructed agents, sold my property for a fraction of what they were worth, they had no intention of hanging onto them. I had no option but in june 2013 to file for personal bankruptcy totaling £1.9mill the bulk of which I owed to MX.
Now i discover that MX and UKAR are one and the same and question the validity of the repossessions. At no point was I presented with any paperwork that I could present to a solicitor to fight my corner, even though they knew exactly where I was and my state of health. I believe with a CCJ if you fail to receive notification and show due reason as to why the issue remains disputed you can have the judgement set a side ?? would the same be true here ? does any legally qualified individual fancy having a go ??? I would very much like too
8:00 AM, 1st May 2015, About 8 years ago
Reply to the comment left by "Roger Lancaster" at "19/03/2014 - 10:44":
What has happened since?
15:38 PM, 5th May 2015, About 8 years ago
I have had my third contact with UKAR and they have asked to see all original AST's
They have said I can sell the portfolio or remortgage but weren't prepared to put it in writing.
Not sure if Im to be worried about this as they may be looking for a reason to call the loans in?
What might they be looking for?
Any suggestions or knowledge welcome
Mark Alexander - Founder of Property118
18:07 PM, 5th May 2015, About 8 years ago
Reply to the comment left by "J Days" at "05/05/2015 - 15:38":
Why do they want to see the AST's?
You have every right to be suspicious of their motives given their sole mission is to reduce their loan book.
16:31 PM, 28th August 2016, About 7 years ago
Has anyone challenged the legal validity of MX using the Power of Attorney in the Terms and Conditions to appoint LPA receivers?
As per the Powers of Attorney Act 1971, the POA has to be a stand alone document signed by both parties. It would appear that there is a lot going on with many mortgages which make then fraudulant and void.
Have you ever been asked to sign a mortgage deed but leave it undated. Yes? thousands of people have. Your mortgage could be void........
Watch this space 🙂