Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
| “Account” |
means an account required to access and/or use certain areas and features of Our Site; |
| “Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
| “Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
| “personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
| “We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
| Name of Cookie |
Purpose |
Strictly Necessary |
| JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
| __cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
| Name of Cookie |
First / Third Party |
Provider |
Purpose |
| __utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
| _fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Jonathan Clarke
19:17 PM, 3rd August 2013, About 11 years ago
Reply to the comment left by "andrew townshend" at "03/08/2013 - 17:25":
Looking after the vulnerable of our society requires a multi agency approach.
Social workers, mental health workers, housing officers, landlords, voluntary bodies, police, education officers to name a selection. They all play a vital and professional role in society
No one service alone can hope to problem solve it all on their own. Some workers have a skill set which sometimes covers two or more disciplines. In the film Bev demonstrated this ability admirably.
I have people who work for me who have a professional background in social care. They combine the skills of their previous profession with the skills required to manage vulnerable LHA tenants. Professionals through and through.
I have one who person who is a multi skilled professional. She has a background in psychiatric nursing, was a door supervisor ( bouncer) and is a registered electrician and she can plaster and plumb as well. She collects my debts does my maintenance , assists with the HB forms and will attend a tenants social workers case conference as well if required.
How cool is that. And NO - everyone else keep their mitts off . She works for me!!!!
19:20 PM, 3rd August 2013, About 11 years ago
There are more deserving people out there than the ASBO tenant as you keep calling him, his name is Paul by the way. However, there were non that came forward wanting that house at that time, so i gave MY house to Paul.
How do we choose who to help? We assess every situation and give it to the person we feel will be the best tenant for that property, always with the LL permission after disclosing what we know about the tenant. With some of the houses we have we might not have many or even any people living in a certain area. Although we manage a lot of LHA property we have well over a thousand very good properties that would not be suitable for Paul.
Yes the lady with cancer is more deserving but shes not in my area, but i would give her a property tomorrow if i could
Paul wants to be helped, as I've posted on here and tribes, he's been in 7 weeks, and not made a single nuisance call, kept his house clean and is actually in credit with his rent. So to me that says, not only does he want to be helped but more importantly he wants to help himself and is by no means a lost cause
So based on the above do you think we've made the right choice or should we have thrown him out on the street? or institutionalised him, which costs 5 x as much as it does to house him?
Mark Alexander - Founder of Property118
20:21 PM, 3rd August 2013, About 11 years ago
Reply to the comment left by "John Paul" at "03/08/2013 - 19:20":
Only time will tell John, sincerely mate, I hope it does work out. I stand by what I said though. Lets hope you get lucky
20:58 PM, 3rd August 2013, About 11 years ago
Well I take my hat off to ANY LL who is prepared to deal with the dregs of society.
I have a low opinion of these types and wouldn't be concerned if they all fell off a cliff tomorrow; they would be no loss to this country!
However that is not how our society works; we are supposedly civilised and therefore assistance is given to everybody!
Therefore LL and LA who are prepared to deal with these types; I say good luck to them.
They clearly have to put more effort into this situation that most LL including me could be bothered with.
Such LL who have recognised that such tenants; who I would determine are the mucky end of the spectrum of tenant types, have clearly identified the brass!!
LL cannot be too precious about who they choose to let to.
Certainly to disparage any LL that makes a different choice to you is inappropriate.
The likes of JP etc have been and are successful in what they do.
They are needed because there is no way I would wish to be involved with what they do!!
That is my choice; what they do is not of lesser value than what I do; we all have to determine our own methods of doing business.
Thank god there are people like JP who are competent and willing to deal with these tenant types.
They aren't for me though.
That does NOT make me a better LL than JP because we have different tenant types!!
If there were more LL like JP then perhaps the LL class would receive better PR.
The likes of HMO Daddy unfortunately reinforce the public's perception of LL; which is NOT a good one!!
I think perhaps a better representation of the lower end of the market would be for TV crews to spend about a month with JP; during which time they would obtain an accurate reflection of how LL and L and tenants behave in the lower end of the market.
Effectively what we have seen are just visual versions of 'soundbites'; which clearly cannot give any real true representation of what actually goes on.
That is just a product of the limiting perspective that media has!
So I say good luck to ALL you brave souls willing to deal with the bottom end of the market.
And JP yes I am one of those LL that will be bankrupted when IR increase; so I've asked Mum to keep a spare room available in the eventuality!!!!
Unfortunately I am one of those that has a pension that means I would be worse off than a single male over 35 who didn't work hard all their life for a pension.
So I shall be the screwing the system for as much as I can before I am bankrupted.
I think I have a few years yet!!!
21:09 PM, 3rd August 2013, About 11 years ago
Reply to the comment left by "Paul Barrett" at "03/08/2013 - 20:58":
They followed us for 10 weeks up to 8 hours a day. With over 1850 properties we only has 3 tenants who were of any interest to blast films, and only Paul was deemed interesting enough to be featured in the programme.
I actually take it as a compliment that they couldnt find any more footage, and is a feather in the cap of the staff who can deal with smilar situations efficiently and effectively and cut them off at the pass so to speak
Dont worry about living with mum Paul, i know ASBO Paul is looking for a lodger 😉
Mick Roberts
8:40 AM, 4th August 2013, About 11 years ago
Reply to the comment left by "Mark Alexander" at "03/08/2013 - 19:00":
Yes, do agree, but not all are lost cause. I would say from my own personal experience, I probably turn around maybe 20% of people, whereas if any other Landlord, maybe 90% on here would have just kicked them out & they'd be homeless for possibly forever, but some believe it or not, can change. Not all ha ha & it's ruddy hard work. I've got gal this week that just cannot understand that her £70 a week on fags, that is far more important than paying the rent.
Some go for 20-30 years swapping house very year cheesing off EVERY Landlord in the area till there's no more she can go back to.
And yeah, I'd help lady with cancer first, but if I could, I'd try to help the other guy too. He still need somewhere to live. I've been homeless meself, been on benefits 5 years from 92-97, I used to mow the garden at 3am & cheese the neighbours off, hid from the milkman who I owed £100's to, I've always been clever, but I was also a lost cause according to some. I've changed. not everyone can, but we can try. I wish everyone was the same 'cause I'd then be having the rents paid in the bank on the first of every month & once a month I'd be on the beach in Spain, or skiing in winter months, or in Russia tracking the gorgeous chicks down. But not everyone is the same & we just have to work with them.
Ha ha & u make me laugh Paul, u say it how it is. And me too, don't get me wrong, I'd love to be just having the nice houses & nice tenants & do less hours, & then maybe I could try & help the homeless on a voluntary basis, not because we have to help them to get the rent & mortgage paid as well as to avoid them being homeless. But as it is, it does feel good when u swallow pride, & avoid someone being homeless by just getting them to follow a few simple rules.
Mark Alexander - Founder of Property118
10:00 AM, 4th August 2013, About 11 years ago
Reply to the comment left by "Mick Roberts" at "04/08/2013 - 08:40":
That's unite a story Mick, I thought I'd had a tough start!
How did you raise the money to buy your first property and how do you make the figures stack up if only 20% of your tenants turn out good?
Shirley Brumpton
10:13 AM, 4th August 2013, About 11 years ago
Reply to the comment left by "Paul Barrett" at "03/08/2013 - 20:58":
Someone once told me that good television MUST involve conflict - Landlords and tenants getting along fine, both happy does not make good TV. The media, therefore , get better viewing figures when HMO Daddy and his tenants are at opposite ends of the scale. HMO Daddy thought more about his dog than he did of his tenants and there was certainly plenty of conflict for the media to feed off!
11:07 AM, 4th August 2013, About 11 years ago
Reply to the comment left by "John Paul" at "03/08/2013 - 10:07":
I was with you all the way, right up until you said this;
"I know you are hanging on to your portfolios by the skin of your teeth and only have a portfolio due to interest rates being so low. Cant wait for it all to go pop"
How many of your landlord clients would also go pop?
Who will house your tenant clients if they do?
Be careful of what you wish for.
11:39 AM, 4th August 2013, About 11 years ago
Reply to the comment left by "HB Welcome" at "04/08/2013 - 11:07":
I was and still am referring to the selfish and uncaring people who look down on others without knowing the full facts.
We also do portfolio reviews and stress test most of out LL portfolios fee of charge so a huge amount less than you think