Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, www.property118.com
(“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
||means an account required to access and/or use certain areas and features of Our Site;
||means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below;
||means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
||means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and
||Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at email@example.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at firstname.lastname@example.org, or using the contact details below in section 14.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
|Name of Cookie
||Used only to collect performance data, with any identifiable data obfuscated
||This cookie is strictly necessary for Cloudflare's security features and cannot be turned off.
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
|Name of Cookie
||First / Third Party
|__utma, __utmb, __utmc, __utmt, __utmz
||Helps to understand how their visitors engage with our website
||Helps to understand how their visitors engage with our website
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
9:34 AM, 4th April 2017, About 6 years ago
I have not experienced that, however I have experienced their inate incompetence. Quite frankly they are capable of anything, what is worse they do not see anything wrong in what they do....
11:46 AM, 4th April 2017, About 6 years ago
Save it for evidence, if in future you make a slip up, you have perfect evidence to claim that anyone can make a genuine mistake.
For instant, my local council implemented Resident's Parking Scheme, so we have to annually renew our parking permits, sometimes we are sent a reminder, sometimes not, so I got my reminder about 28 days before my current permit was to expire, so I happen to be visiting the Council Offices for another matter, and I thought I might as well renew my permit while I am there, though I still have 28 days to go.
I got it renewed, came home and I was almost going to remove the current permit from my windscreen that was going to expire in 28 days and I paused, I am thinking , wait, these idiots might give me a PCN if I put the renewed permit too soon, so I didn't, and thought it might be best to wait until one week before the current one expires, because I noted that these idiots only need smallest excuse to issue a PCN. ( oh yes I did once get a PCN when my car's windscreen was covered in snow , no joke! ) so this is why I left it for a while, but then when the current permit expired, I had totally forgotten, and the very next day I woke up, undoing my window curtains, I noticed a PCN stuck to my car windscreen! Shocking! then I realised I got that PCN because I failed to display the renewed permit and it was still sitting in my kitchen!
I appealed, the fact that I had paid for it, and it was renewed in time, except I genuinely forgot to put it on my car, but they rejected my appeal, giving me 14 more days to pay the penalty of £40.00 or if I fail to pay it within 14 days then I must pay them (usually doubles) but they wrote £40.00 again,
So I waited until 14 days had gone, so on the 16th day I phoned them to pay my penalty, a lady staff then told me Ok so you want to pay this penalty, it will be £80.00 and what is the card number please, and I replied Nope, it is not £80.00 as I have a letter in front of me which clearly says that I can pay £40.00 within 14 days and failing that I will have to pay £40.00, so either way it is £40.00, so she asked me to hold on the line whilst she checks with her supervisor, two minutes later she came back Ok my supervisor will accept £40.00 this time, then I blurted out, well actually I am sorry, I am paying you nothing, because if you have made an error on your letter then why should I forgive you when you could not forgive me my genuine mistake that I forgot to display my renewed permit.
So what i am saying is, I fought back, I hit them back with the same principle, not only that they are suppose to "carefully considering" your appeals properly, I clearly stated in my appeal that I had "renewed" my permit but forgot to put it on my car, whilst they wrote back saying that because "I had not renewed my permit in time" so I must now pay this penalty!
So they had two errors, in the end I refused to pay and they had to cancel the PCN with a letter saying that it was only a typo error! (my balls)
11:47 AM, 4th April 2017, About 6 years ago
Perhaps the worst of this useless Authority, is their sheer arrogance. They refuse to answer questions when they are wrong, which frankly is most of the time.
What would happen if you simply did not bother to correct their errors.?
Would they contact the bank for inspections?
Would they issue enforcement notices to the bank for breach of conditions?
I certainly see problems ahead for the zealots if you declined to assist them further.
The Property Man
12:28 PM, 4th April 2017, About 6 years ago
Hi Mike I will be keeping these Liceses for evidence in the future. Just shows how ruthless the council can be when you look at your situation!! Larry thank you also for your comment and yes you are so right it is ridiculous that if I had not corrected the council they would be pursuing the bank for inspections etc this council really is a joke they haven't got a clue !!
12:38 PM, 4th April 2017, About 6 years ago
Worcester City Council do the same, although they inform the Mortgagee and also send to the Licence holder. They even get a copy of the Land Registry Title to double check you!
It actually has nothing to do with the Mortgagee, but if you have a BTL mortgage and it's an HMO you can fall foul of the terms and end up with an increase in the rate or a summary request to repay. I too am getting a little tired of the interference by Councils - it is becoming a violation of human rights the extent to which they want to know your inside leg measurement for the slightest thing.
13:57 PM, 7th April 2017, About 6 years ago
Actually the Housing Act 2004 requires Local Authorities to notify each "relevant person" of their intention and any subsequent decisions to grant a HMO licence.
For the purpose of the Act each relevant person is a person
(a)who, to the knowledge of the local housing authority concerned, is—
(i)a person having an estate or interest in the HMO or Part 3 house in question, or
(ii)a person managing or having control of that HMO or Part 3 house (and not falling within sub-paragraph (i)), or
(b)on whom any restriction or obligation is or is to be imposed by the licence in accordance with section 67(5) or 90(6).
(a)(i) Would cover Mortgage companies so that's why they're informed.
(a) (ii) Would probably cover lettings agents/managers
As far as Land Registry searches go these are public records which anybody can search, probably best not getting too upset over that one. The Council are probably just trying identify each "relevant person"
I'm not pointing this to correct anyone but if we're in this full time/professionally it pays to know as much about it as they do!
9:41 AM, 8th April 2017, About 6 years ago
Different bit of paperwork but same authority.
I owned a rental house some years ago and it was sold on in the aftermath of the crash, leaving overhanging and partly disputed Council Tax debts (partly my fault but also incompetent agent and absconding tenants... long story). I eventually came to an agreed settlement (in writing) and paid up.
Five years later they keep sending me letters demanding further payments in joint names - me and a chap I've never heard of. I guess he may be a subsequent owner. Despite repeated phone calls, emails and letters responding to these explaining that they settled with me, that I have had no connection with the property for years, and that I have literally no idea who this person is, nothing ever changes.
To get their attention, I'm wondering about returning their letters to sender without postage, glued to a house brick.
Does anyone have any insight into how to get this Council to take notice and stop badgering me?
10:33 AM, 8th April 2017, About 6 years ago
You could try writing to them and tell them that any future replies you are asked to make will incur an administration charge of £50. It has focussed their attention for me in the past !