Shelter’s Income and expenditure figures highlighted13:57 PM, 4th February 2019
About 3 weeks ago 35
In the month of May this year,I received my quarterly gas bills ,which was shocking as it was around 420 pounds for one quarter period. This couldn’t have been caused by my use as I am single occupant, in office 9-5 on weekdays .
Anyways, coincidentally at that time boiler check was scheduled and the technician confirmed verbally and in writing upon his inspection that boiler for hot water was at fault as it was running in “ON” state irrespective of the settings. As a result , I should be expecting a unexpectedly high bill. Which is what happened.
Now its obvious that neither myself or landlord could have known about this issue beforehand so its just a unfortunate thing. However, given no one is particularly responsible, I was ready to split the cost equally between us to be fair.
I had to pay the bill straight away from my pocket as otherwise connection would have been terminated by gas company.
But since then I have sent numerous email to letting agent asking to settle this with my landlord. The letting agents kept ignoring my initial emails but when they realized I am not giving up, they said they have forwarded my email to landlord.
However till date I have not heard back anything. I cant really tell if its the agent ignoring me or the landlord but regardless I m being ripped off 200 pounds for no fault of mine.
Th letting agents are, in my opinion,in violation of many code of practices:
a) They didn’t resolved the matter within months of initial complaints and numerous follow up
b) Repeatedly ignored my request to provide me the contact details of the landlord,even though they are entitled to.
I am requesting and hoping for some valuable advices here how can I resolve this and address the unprofessional attitude of my letting agents.
Many thanks in advance
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