How to contact uncontactable tenants?

How to contact uncontactable tenants?

11:08 AM, 27th September 2022, About 2 years ago 6

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Hi, Has anyone experienced a situation where you can’t get hold of the tenants?

I’ve been trying to contact my tenants to arrange access for a surveyor to do a valuation, but there’s been no response whatsoever from both tenants.

I have been trying for two weeks, I’ve tried emails, text messages, WhatsApp and phone calls, no luck.

They’ve only been in the flat for 2 months (flat is in Scotland) and have been paying their rents on time so far.

Any advice?



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13:31 PM, 27th September 2022, About 2 years ago

If possible, I'd be going to visit the property. Ask the neighbours if they have seen them recently. Could they be on holiday somewhere off grid?

Reluctant Landlord

14:44 PM, 27th September 2022, About 2 years ago

visit and or/ hand delivered note through the door? (take a photo as you do this)


10:11 AM, 28th September 2022, About 2 years ago

Reply to the comment left by Ann at 27/09/2022 - 13:31
Or sublet the property and gone elsewhere or even growing "plants" there!

Reluctant Landlord

12:21 PM, 28th September 2022, About 2 years ago

the only thing I did in a similar situation was....

give 24 hour notice you are going in as it is reported that there has been a few break ins in the area and as the tenants have not responded you felt it urgent to check the security of doors/windows etc the property in case they were on holiday.

That way you can check to see if there is an issue with subletting or a new flower farm being established.... Have a check at any mail that might of piled up - the names on the envelopes. Same as the current tenants???

LordOf TheManor

20:33 PM, 28th September 2022, About 2 years ago

Does your tenancy agreement have a clause about the property being unoccupied for a certain period of time - and the necessary prior notification to you, as landlord?
If it does and you have a record of all your attempts to contact the tenants, then make plans to have the property visited having given the tenants 24 hours notice of landlord entry.
The visit needs to be by at least two people who can take photos/videos of the door knock/no reply entry & whatever is found inside.
I've had to do this twice in 35 years.....
First time: this revealed a hoard of goods previously located in an 'adult shop'. One wardrobe was packed to the rafters with brand new dildoes and the other with inflatable life-size dolls (choice of blonde or brunette) with 'battery operated orifices'. The tenant was an early retired police sargeant.
Second time: at the same house (a 2-up/2-down) Victorian terrace, years later.... inside the door were multiple pairs of heavy boots, donkey jackets + hi-viz gear to match. Further in - it looked and smelt like a vodka distillery. The dining room and both bedrooms contained two sets of bunk beds - 12 bunk spaces in total, each with surrounding ashtrays & booze litter. On the tenancy agreement was a couple with a young child - who had passed multipoint referencing.
I subsequently traced the family to a nice new built address not far away, living there as a family with 2 young children - all the while milking the income from the 'hostel' they'd created of my Victorian terrace
house. I met them in Court a few months later - all sorted in my favour. (Phew!)
Adnan - you need to go or get someone on your behalf to enter the house asap. Don't let them go alone and without a recording device.
Let us know how you get on. Good luck!


13:35 PM, 4th October 2022, About 2 years ago

Does your tenancy agreement give you access for the purpose of valuation? Even if it does, the tenant could still refuse and you would then need a court order.

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