Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, www.property118.com
(“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
||means an account required to access and/or use certain areas and features of Our Site;
||means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below;
||means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
||means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and
||Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at firstname.lastname@example.org, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at email@example.com, or using the contact details below in section 14.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
|Name of Cookie
||Used only to collect performance data, with any identifiable data obfuscated
||This cookie is strictly necessary for Cloudflare's security features and cannot be turned off.
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
|Name of Cookie
||First / Third Party
|__utma, __utmb, __utmc, __utmt, __utmz
||Helps to understand how their visitors engage with our website
||Helps to understand how their visitors engage with our website
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
11:41 AM, 13th April 2022, About A year ago
I completely see where you are coming from Robert and I have offered to help tenants in this situation in the past (nothing actually to do with securing the rent as a consequence).
The issue is it comes down to tenants themselves to actively pursue this and in most cases they don't bother for whatever reason. They all know they can approach the Council advice line, the housing department, social services, mental health... the local CAB and other agencies like Age UK...
I am also sorry to have to bring up the most obvious point. We are landlords - should we be really going down this route of becoming essentially a CAB ourselves? I find in many cases it comes back to bite you in the bum. Once you offer help - you are the first port of call thereafter.
We should be advising tenants go to the people that ARE specialists in this field not taking on the burden of assistance personally. It sounds heartless but the government have put them in the position, the government should be helping them.
I house tenants - I do not adopt them!
Many landlords will not be accepting the 'none than perfect' tenant now so the reality will be that such tenants will not get into private tenancies from the offing. Housing such tenants and supporting their varied needs will be right back at the door of those who should be dealing with this in the first place. And we all know that its going to be a very crowded doorstep indeed....
7:44 AM, 14th April 2022, About A year ago
Reply to the comment left by DSR at 13/04/2022 - 11:41
I am a landlord, I provide accommodation, I do not provide mental Health services or any care services, I am neither equipped nor qualified to provide such assistance. So only perfect tenants need apply, the government has made renting toxic for all but the very best individuals with perfect credit records.
12:14 PM, 14th April 2022, About A year ago
Reply to the comment left by David Price at 14/04/2022 - 07:44I entirely sympathise with your comments which accord with my own view.
Further to that I made an astounding discovery this morning.
I have a jointly and severally liable rental property with four sharers.
The council tax is over £2,800 per year but is only shared between three of the four tenants as one is a post graduate student nurse.
There is no discount on this and the council have confirmed that this is correct.
Further, if a second student were to replace the professional that leaves at the end of the month, then the remaining two professionals would be liable for council tax of over £1,400 each!
Yes that is right. Both I and my lead tenant have checked.
Presumably this holds true with larger shared property.
10:52 AM, 17th April 2022, About A year ago
I understand why some LL`s don't want to learn about or get involved in the benefits system. Some maybe don`t have the skills to learn about it. Fair enough . I didn't, but I do now . Not as a charitable act ( even though it certainly does give me a good feel buzz to help the homeless) but principally to increase my ROI. I`m aware the councils are sluggish and obstructive much of the time . So I work around them. An employer has to work around their sluggish and obstructive employees sometimes. It goes with the territory
So I consider the `perfect ` tenant not to be the one necessarily with the A1 credit rating but in some of my properties - a benefit tenant . But you have to have the ability to think laterally on this . So if I can get say an extra £200 pcm on a unit by learning a bit about the benefit system then it is a good payback for my time . As LL`s we have many skills and have to know 150 odd bits of legislation anyway . If I do a bit of extra self tuition which I did my hourly rate of return increases exponentially in the years ahead .
Say you have 10 units and earn an extra £200 pcm per unit that`s a £2000 pcm uplift or £24,000 pa . Over 20 years thats nearly an extra half a million in income . When i sat down 25 years ago to learn about it all, it took me maybe 50 hours to get to grips with it all . So the pay back on educating myself back then ( plus a bit of continuing education ) has returned me in the region £10,000 per hour on those 10 units .
So some say well I am just a LL and I provide accommodation . Well so am I but there is no reason I cannot also become a part time tenancy sustainment officer as well. Its so closely related to my skill set in being a LL anyway that its relatively easy . I now though pay a private tenancy sustainment officer to do all the paperwork and support for me . Maybe £50 per tenancy . But I am the one who benefits really from the £200 pcm uplift as they are paid just an hourly rate . My extra return is now passive for that extra £200 pcm. So £150 extra for the first month and £200 for every month thereafter
My ROI is therefore circa 4800% in the first year.
That's worth looking at surely
11:48 AM, 17th April 2022, About A year ago
Reply to the comment left by Jonathan Clarke at 17/04/2022 - 10:52
"...tenancy sustainment officer..."
Is this somebody you employ directly within your organisation or do you contract with a commercial service?
12:49 PM, 17th April 2022, About A year ago
Reply to the comment left by Badger at 17/04/2022 - 11:48I don't employ then direct no. I`ve engaged several different ones over the years on a self employed basis who I have come across through my own networks. They are often not exclusive to me but often have other employed / volunteer roles within housing charities , housing associations , mental health teams etc . They do this type of work as part of their daily remit anyway so its just like a bit of overtime for some of them. They dont need training up and have good interpersonal skills . I pay them more than they are getting as an incentive . They often have good links with councils and dwp so are a great time saver for me . I even cultivated a Romanian contact who had created herself a niche role for her own community as a sort of ad hoc housing advisor, sourcing LL`s like me for the prospective tenants on her data base then also acting as an interpreter if required . I am very impressed in general with the East European`s ability to keep on top of their paperwork . I tend to steer clear of council housing officers though as I find they are often of poor quality have a high turnover so no in-depth knowledge and often have a negative attitude towards the PRS
13:32 PM, 20th April 2022, About A year ago
Reply to the comment left by Jonathan Clarke at 17/04/2022 - 10:52
when you rent to benefits tenants you end up by default being a 'tenancy sustainment officer' by default. You cant talk to the council direct even if its something the tenant is not bothered to do for themselves to ensure the tenancy continues, so you end up doing the work anyway. The problem becomes when you 'help' the tenant once you become the default - they know you need them just as much as they need you...only for a tenant perspective they milk this as much as they can....
20:32 PM, 20th April 2022, About A year ago
Reply to the comment left by DSR at 20/04/2022 - 13:32
I guess yes by definition of us just being Landlords we automatically also take on the role of tenancy sustainment officers . But that can apply to a greater or lesser degree to either HB or working tenants. Both sometimes get into a spot of bother .
I get my tenants to sign a letter giving myself and my support officer permission to discuss their circumstances with the council if they are LHA or DWP if they are UC. I find many just bury their head and get overwhelmed with the process so the support officer visits them at home with their laptop gives them encouragement and gets it all sorted. I also look in some cases to give the tenants cashback when its all sorted to create a win win incentive for both parties.