Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, www.property118.com
(“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
||means an account required to access and/or use certain areas and features of Our Site;
||means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below;
||means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
||means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and
||Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at firstname.lastname@example.org, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at email@example.com, or using the contact details below in section 14.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
|Name of Cookie
||Used only to collect performance data, with any identifiable data obfuscated
||This cookie is strictly necessary for Cloudflare's security features and cannot be turned off.
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
|Name of Cookie
||First / Third Party
|__utma, __utmb, __utmc, __utmt, __utmz
||Helps to understand how their visitors engage with our website
||Helps to understand how their visitors engage with our website
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
9:32 AM, 29th December 2021, About A year ago
Sounds like a nonsense to me. The agent is acting as, well, your agent - the clue's in the name. It sounds like the agent isn't very good and is trying to hide their mistake.
Even if GDPR prevented information being passed on (it doesn't), why would they accept such a poor tenant anyway?
9:36 AM, 29th December 2021, About A year ago
I have never heard such rubbish! They are acting as your agent and you have every right to see the data they have obtained in your behalf.
And even in this increasingly insane world if there is a problem with sharing the Data why in gods name did they accept a tenant with such a poor rating?
Unless they have an extremely valid reason for accepting such a poor risk tenant on your behalf i think it is grossly negligent and probably a case for redress against them in the small claim court. Its not very expensive and u can do it yourself if you dont want the witry of legal expenses if you loose.
Im not a legal expert but i manage all my iwn properties because i care a lit more about the quality of my prospective tenant than an agen would ( obviously some agents will do a good job… its finding the good ones!).
This is an old article but i suspect its still mostly valid.
I wouldnt let this rest with exploring my options.
The agent has a fiducuary duty of care which it sounds like they have failed on.
9:37 AM, 29th December 2021, About A year ago
I have never heard of this happening and would be asking the agents to look into what the GDPR legislation actually consists of. You are not a third party, and the agency is not selling you data, you require it for legitimate means. Indeed, they would have passed you other personal information of the tenants, name, previous address etc. to allow you to fulfil your contractual obligations as landlord of the property. I cannot believe that the Credit Referencing Agency used have such restrictions and imagine they would have received their own consent from the applicant to share the information.
If I were you I would not be letting this go, as it sounds like the agents have not been looking after your best interests.
9:38 AM, 29th December 2021, About A year ago
This is more upto date.
9:59 AM, 29th December 2021, About A year ago
Reply to the comment left by psquared at 29/12/2021 - 09:38
Wow, thank you so much for this. Beautifully explained by Legal Counsel.
10:05 AM, 29th December 2021, About A year ago
Reply to the comment left by Graham Bowcock at 29/12/2021 - 09:32
In theory, the agent had rented to this person before and they said there had been no issues with the rent. The agent did not say that there had been no issues with damage to the property or that the tenant had received all their deposit back/paid all their bills etc.
I thought that was rather like a garage selling you a 'cut and shut' and then the garage saying well they had been driving it around for awhile and it hadn't caused them any problems!
10:08 AM, 29th December 2021, About A year ago
Reply to the comment left by JTH at 29/12/2021 - 09:37
Thank you. I have consulted a solicitor who thinks I have a case for negligence but I am just getting the info together so far. I believe I have to go through whatever property ombudsman the agent is registered through first.
10:29 AM, 29th December 2021, About A year ago
As all of the above replies seem to indicate your agent's attempt to hide behind the GDPR rules is a nonsense, I will share my experience which happened before the GDPR rules were in force ... I had gone to a local estate agent and asked them to find me a tenant for which I had paid them a substantial finders fee.
My tenant then also did a midnight flit - leaving a pile of final demands on the doormat including one from the council which was clearly a council tax demand.
Fortunately he had taken his belongings with him and had done no damage to my property but had simply enjoyed a few month's rent-free accommodation at my expense.
I contacted the agent and asked why had I paid them a finder's fee, which would have included a credit check that they clearly hadn't done, since they had just put 'any old tom, dick or harry with a poor credit history off the street corner' into my property. I reminded them I could have saved their fee and done that myself, but had employed them to avoid exactly the scenario that had occurred.
They refunded their fee
10:36 AM, 29th December 2021, About A year ago
I think they got off lightly. If they refunded the fee its orimae facia evidence that they disnt do their job and i would sugeest ( as a lay person) you have a case for compensation and distress.
The odds are if you take them to small claims they would be likely to pay up as the last thing they need is bad publicity.
Its not hard to do referencing yourself and many reference ageecies for 50-100 will insure you against bad tenants.
If its not offered its a good indication they consider that tenant a poor risk. You either could ask for a suitable guarantor or find a better tenant.
Of course you can still cone unstuck but if you are more proactive and the agent knows it you are less likely to end up in do doo!
11:41 AM, 29th December 2021, About A year ago
Most letting agents have a conflict of interest. They take fees from both the prospective tenant, even if it's called admin fees, and the landlord.
As your agents had let to the tenant before did you get to see the previous landlords reference? Though not worth much if the landlord wanted shot of the tenant. But then your agent would know that wouldn't they.
Does your tenant have professional negligence insurance? A member of any association or trade body? If so contact them.
Have they been in business long? Check on companies house.
Checkout your legal position re disposal of tenant's property.
Is the deposit held on protection? Would trust that your agent, as full management, has disputed repayment.
Utility bills just notify suppliers that the tenant has left without leaving a forwarding address. Though again that should be fine by your agent.
You don't say if the tenant owes you rent or how much of the tenancy has left to run.
Illegal but useful to open post addressed to the tenant especially if debt collectors notifications.
Best of luck and consider if being a landlord is really for you. I've got out after 30 years and now considering buy, do up and sell. Less hassle than tenants, and actually will be a much better return pa even if only doing 1 a year.