10:55 AM, 28th March 2019, About 5 years ago 10
Last year we became landlords for the first time, and used a local agent to let out the property on a rent collection service. On the day of signing the contact, we were completely misled about their terms of renewal and termination , especially since we specifically asked direct questions.
We were neither left with a copy of the contract nor advised of a cooling off period. In fact the copy of the contract was only emailed to us a week before the tenants moved in, and that too at our request. At the time of renewal we have been told that we have to pay a renewal commission of over £1,000, which has come as a shock to us as none of this was explained or agreed with us at the time of signing the contract.
We find their contract hard to understand, as we have been advised verbally that even if the tenant leaves and comes back in the future, I will still be liable to pay the commission, yet the contract does not state that. The commission is due in advance, yet there is also no mention in the contract of what happens if the tenant leaves at any time before the next renewal.
I have already lodged a complaint with the TPO, and advised the agent, yet he is still demanding payment and threatening legal action.
I would really appreciate any suggestions or input as we are new to this and really concerned about this whole matter.
Office of Fair Trading (OFT) closed consumer enforcement case. Click here >> https://www.gov.uk/cma-cases/foxtons-hidden-fees-in-lettings-agreements-with-consumer-landlords
On 25 February 2008, the Office of Fair Trading (OFT) issued High Court proceedings against Foxtons Limited under the Unfair Terms in Consumer Contracts Regulations 1999 (UTCCRs). The OFT sought a declaration on the application of the UTCCRs to certain terms in Foxtons lettings agreements with consumer landlords. The OFT also sought an injunction against Foxtons preventing it from using the terms in future contracts.
OFT challenged the following Terms
The OFT and Foxtons engaged fully in a consultative process, in which Foxtons were given a reasonable opportunity to amend their terms. However, Foxtons contended that their agreements with landlords were not unfair, and failed to make the amendments we required and continued to use them.
Court of Appeal judgment
In April 2009 the Court of Appeal reversed a judgment handed down on 17 July 2008 by Morgan J in the High Court which struck out the scope of the relief that a court can grant in proceedings brought by OFT against Foxtons under the UTCCRs. The Court of Appeal ruled that the OFT is able to stop traders from relying on unfair terms in existing contracts with consumers. Foxtons had argued that only the individual consumer could bring such a challenge.
High Court ruling
A hearing to determine the substantive issues relating to the fairness of Foxtons lettings agreements with landlords was held in the High Court on the 29 April – 1 May 2009. The test of fairness related to Foxtons a) Renewal Commission terms, b) Commission on Sale of the Property, and c) Third Party Renewal Commission.
The OFT welcomed a landmark High Court ruling that certain terms and conditions used by Foxtons Ltd in its lettings agreements with landlords are unfair.
High Court Order
A hearing was held on 17 December 2009 at which OFT secured a High Court Order against Foxtons Ltd. This declared formally that certain terms in Foxtons’ contracts are unfair, and granted an injunction restraining Foxtons from relying on these terms (or terms of like effect), or inserting these terms into future contracts.
The ruling and order prohibit the use of sales commission and third party renewal commission in Foxton’s letting contract, and require that where renewal commission is to be charged, it must be clearly brought to the consumer’s attention – both in terms of the liability to pay it, the circumstances in which it will be payable, and the amount or rate at which it will be charged.
OFT expects other agents within this market, which use similar terms in their contracts with landlords to comply with this ruling and will take the necessary steps to ensure that this happens.
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