Failing Social Housing providers to be named and shamed

Failing Social Housing providers to be named and shamed

16:31 PM, 29th March 2022, About 2 years ago 5

Text Size

The government will “name and shame” failing social housing providers as part of major reforms to give residents a stronger voice and drive up standards. This means social landlords providing sub-standard housing and services would be publicly called out on the government’s website and across social media channels.

Measures announced also include a Resident Panel that will allow tenants who live in social housing to be heard directly by government. Around 250 social tenants from across England will be invited to share their experiences and help us ensure our reforms work to drive up standards.

As set out in the Social Housing White Paper, our reforms, due to be delivered through legislation with a major reform of the way in which social landlords are regulated and held to account for the homes and services they deliver.

The government has already set out a wide range of measures designed to drive up standards and fix a broken complaints system including by strengthening regulation of the sector, improving the Housing Ombudsman Service, and empowering residents to know and exercise their rights.

A package of measures announced today goes even further. It includes:

  • Publicising on social media where landlords have breached the Regulator’s consumer standards or where the Housing Ombudsman has made its most serious finding – severe maladministration – against them.
  • The launch of a Resident Panel, inviting residents to have their say on how to improve the quality of social housing. The Panel will allow residents to scrutinise and influence measures to strengthen the Decent Homes Standard, training and qualification for staff, a new Access to Information Scheme and other planned reforms.
  • Publishing draft clauses to legislation that will reform the regulation of social housing through tougher consumer powers, greater enforcement tools to tackle failing landlords and new responsibilities on social landlords.
  • A new factsheet explaining the role of the Regulator of Social Housing and Housing Ombudsman Service.
  • A single page, setting out our progress on implementing the measures in the Social Housing White Paper and further measures being introduced to improve quality of social housing.

Minister for Social Housing Eddies Hughes MP said: “Everyone in this country deserves to live in a safe and decent home. It is unacceptable that anyone should have mould covering their walls, risk slipping on a wet floor or have water dripping from the ceiling.”

“We have published draft legislation today to toughen up regulation of social housing landlords. This includes naming and shaming those landlords who fail to meet acceptable living standards and giving tenants a direct channel to raise their concerns with government.”

“This package will help to deliver on our commitment in the Levelling Up White Paper to halve the number of non-decent rented homes by 2030.”

Share This Article


Tim Rogers

15:58 PM, 30th March 2022, About 2 years ago

All well and good, but am I the only one wondering where the selective licensing, £30,000 fines and all the other well intentioned stuff the PRS has to live under, has got to for social housing?

Maybe I missed something?

Mick Roberts

15:59 PM, 30th March 2022, About 2 years ago

They not bothered. If we talking about Council's here, Nottingham Council has no embarrassment at all about the amount of homeless they causing through Selective Licensing. They don't like going in paper, but next week they forget about it, new Councillor in next year & has no shame as they say I din't do it.

Jack Craven

18:38 PM, 30th March 2022, About 2 years ago

It has always confused me as to why there are different rules for social landlords and private landlords, surely that's discrimination ?


15:05 PM, 3rd April 2022, About 2 years ago

They can be named and shamed - then what? Errrrr.

Reluctant Landlord

9:46 AM, 4th April 2022, About 2 years ago

Reply to the comment left by LaLo at 03/04/2022 - 15:05

Have you noticed they only get told they are non compliant for other reasons than anything to do with tenants?

In Bham a load of SHP got slated due to the management/not enough directors/unable to show a proper investment strategy going forward/loose accounts. Many went under with the only thing that happened was another (just as bad) SHP took these tenants on....and guess what? These are now been accused of not properly planning their business with gaping holes in terms of financials...

If they cant govern properly they should be closed down and not allowed to start up in another guise.

There is no mention of ACTUALLY going to the bottom level and looking at what it means on the ground to Mr Smith the tenant. He is getting a dire 'service', terrible property, no understanding of who he actually rents off now companies keep merging/being bought out or transferred.

Leave Comments

In order to post comments you will need to Sign In or Sign Up for a FREE Membership


Don't have an account? Sign Up

Landlord Tax Planning Book Now