DWP have no record of the claim!Make Text Bigger
A tenant has been in situ in a flat since Jan 2020 and from the start (due to alcohol/drug history/ongoing rehab) it was all agreed I would have express permission to talk to DWP and have direct payments. All good.
Fast-forward to July – no rent payment. Nothing from the tenant before this point, no issues, nothing, so I call the DWP. They don’t even have a record of an open claim. I give all the details including full name address DOB NI Number…nothing.
How can this happen?
I called the tenant, and he said he received his money OK on the 4th July as normal, but no rent allowance (by mistake?) as this is paid directly to me.
The July rent is due in a matter of a week now too. Has this happened to anyone before? Now what?
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