Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, www.property118.com
(“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
||means an account required to access and/or use certain areas and features of Our Site;
||means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below;
||means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
||means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and
||Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at email@example.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at firstname.lastname@example.org, or using the contact details below in section 14.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
|Name of Cookie
||Used only to collect performance data, with any identifiable data obfuscated
||This cookie is strictly necessary for Cloudflare's security features and cannot be turned off.
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
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||First / Third Party
|__utma, __utmb, __utmc, __utmt, __utmz
||Helps to understand how their visitors engage with our website
||Helps to understand how their visitors engage with our website
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
14:25 PM, 10th August 2020, About 3 years ago
It depends on what type of contract arrangement you have. I have one where the 'tenant' is the company and they then fill the house with the councils queue of people. They make a profit on the management of he property and also for arranging repairs and maintenance just like any letting agent would.
18:26 PM, 11th August 2020, About 3 years ago
Reply to the comment left by Joe Robertson at 10/08/2020 - 14:25
sounds similar to mine. I just wondered if the company/HA get over and above the LHA rate for housing a single person in a room for instance, purely by the fact they are placed here due to 'emergency/temporary' status.
I need to suggest a figure to the company/HA that I want each month for the 5 year use of the property. Do I state exactly 4 x single bed rates in total as per LHA fixed rate or can I ask for more knowing they are being paid by the LA more in the first place?
14:38 PM, 12th August 2020, About 3 years ago
Housing Associations and charities are "not-for-profit" organisations, and this is laid down in their organisations company documents (most charities are a "company limited by guarantee").
Housing associations are regulated by the "Regulator of Social Housing".
Charities are regulated by the "Charity Commission".
If they are a "company limited by guarantee" then they are ALSO regulated (in a different way) under company law by Companies House (and of course also by HMRC).
While such not-for-profit organisations can add a "mark up" (or "taking a cut" as you put it), this has to be justified and reasonable and genuinely relate to any additional costs that they may incur. This would include, for example, their own running costs, additional costs relating to the property (e.g. additional maintenance, improvements, repairs, adaptations), additional costs relating to the management of their particular tenant types, etc. They may also have costs relating to the provision of personal support to residents, which may be entirely separate to the property or tenancy management costs.
None of the additional costs are set amounts, it will vary from one organisation to another, and from one tenant type to another. This is why councils and other organisations cannot give you a definite answer (figure), which you are interpreting as being "shrouded in mystery". The amount is likely to be above the LHA level, but how much above depends on what the additional costs actually work out at.
However, none of those additional costs are anything at all to do with the rent you charge for leasing the property to a HA/charity, so in terms of what it is reasonable for you to charge the HA/charity, you just decide what rent you are willing to lease the property to them for, and agreed that. If you cannot agree a reasonable figure then you take your chances and resume finding your own tenants at your own risk.
14:43 PM, 12th August 2020, About 3 years ago
Reply to the comment left by Robert Mellors at 12/08/2020 - 14:38
thanks for clarity Robert. I shall approach the HA on that basis. I just wondered if there was a set figure most HA's would charge the LC. Plus I wanted to understand more of how that relationship works.
15:00 PM, 12th August 2020, About 3 years ago
Reply to the comment left by WP at 12/08/2020 - 14:43
I run a not-for-profit organisation that leases properties in Sheffield from private landlords and sublets them as supported accommodation, (on a room by room basis), to homeless people with support needs. The categories of support needs may include, for example: drug/alcohol dependency, offending histories, domestic violence victims, learning difficulties, mental health problems, multiple debts, etc.
We receive more than the LHA rate, but we have to submit hundreds of budget code expense costings (and evidence this with copies of all invoices) to the council, to justify the amount of Housing Benefit we receive. The expenditure is scrutinised on a line by line basis to check that every expenditure is reasonable needed and reasonably priced. Our rents are based on the true cost (or best estimate if the cost is budgeted for but not yet incurred), of providing the accommodation, and only a fraction of that is the rent we pay to the owner of the property.
There is no profit. If for some reason an amount budgeted for is not spent, then this could create a "surplus" for that year's accounts, BUT it is still not profit, as it cannot be extracted, it has to be spent on the services that the organisation offers for the benefit of the residents.
15:06 PM, 12th August 2020, About 3 years ago
Reply to the comment left by Robert Mellors at 12/08/2020 - 15:00
so a such an organisation you would be more than happy if I charged you 4 x the exact LHA figure I would be receiving? (if I were to let direct to a tenant)
Do you take on properties elsewhere in the country?
15:20 PM, 12th August 2020, About 3 years ago
Reply to the comment left by WP at 12/08/2020 - 15:06
No, and no. However, each organisation will have their own ways of doing things, so for some the answer may be yes and yes.
For us, we take on whole properties at the whole house LHA rate, e.g. we may agree to lease a 3 bed semi-detached house at the 3 bedroom rate of LHA (so the amount the owner could expect if they let direct to a tenant family), BUT with agreement to convert to HMO shared accommodation to let to our client group (single homeless people). We lease for 6 years.
We then organise and pay for the conversion to HMO and to bring it up to our standards to suit our needs. This generally adds around £20k to the property's capital value (so this is in effect a £20k boost to the owner's asset), and of course the owner receives the monthly rent in advance throughout this process and for the remaining term of the lease.
At the end of the 6 year lease period, both ourselves and the property owner would decide whether we wish to renew the lease, or whether the owner wants the property handed back. If renewing then a new rent is negotiated. If handing back then residents are moved out and the property is returned to the owner with vacant possession.
It can be a nightmare trying to deal with councils, as they all behave differently, so for the foreseeable future we are only leasing properties in Sheffield and are not taking on properties in other areas.
17:03 PM, 12th August 2020, About 3 years ago
Reply to the comment left by Robert Mellors at 12/08/2020 - 15:20
thanks, That's a shame, I have a whole lot of houses in Birmingham I would happily hand to you!
18:00 PM, 12th August 2020, About 3 years ago
Reply to the comment left by WP at 12/08/2020 - 17:03Thank you, that's much appreciated, but unfortunately I'm not wanting any properties in Birmingham. I do know there's a lot of supported housing operators in Birmingham, but I cannot vouch for any of them, as I have not had any dealings with any of them.
As with everything, some will be good, and some not so good,
There's also a big clamp down on rogue operators in Birmingham, and some operators (including housing associations) have been told to cease activities. I believe at least one housing association who was operating rent 2 rent in Birmingham has been de-listed by the Regulator of Social Housing.
11:42 AM, 15th August 2020, About 3 years ago
We were thinking of doing this. When we had our first meeting with this company, they informed us as to the rent we would get for the property. When the house was ready all decorated, new carpets and floorings. We were also informed as to what to put in the property as it would be let fully furnished. We got in touch and the company had changed what they expected from the properties. Some of the people who would rent, wanted it furnished others wanted it empty. So we would have to have a storage space to either put furniture in or take it out. They did not say anything about rent increases only the for the 5 year period we would get this amount. So yes I should imagine they put the rent up once a year and keep the increase. We sold the property.