Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, www.property118.com
(“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
||means an account required to access and/or use certain areas and features of Our Site;
||means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below;
||means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
||means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and
||Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at firstname.lastname@example.org, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at email@example.com, or using the contact details below in section 14.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
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||Used only to collect performance data, with any identifiable data obfuscated
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- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
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- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
10:01 AM, 2nd January 2015, About 9 years ago
First things first you need to contact the insurance companies asap.
Your own Landlords insurance, but more importantly the Freeholder's block buildings insurance policy. Now I am assuming that the Freeholder may be Lambeth council from your article ?
10:38 AM, 2nd January 2015, About 9 years ago
I have just done that, I was hoping to get my neighbour just to check his drains so that we know what it is - we are a pair of properties and I own my block and he owns his side. He's done so much weird pipework and unlawful work and freely admits to his basement being flooded that it can only be him. I took this business over from my late husband who always dealt with everything himself, we've never had an insurance claim in 20 years (always insured) so I'm just programmed to plough on myself. I have now rung the insurers and they will be sending someone around - my neighbour is so slippery I just feel that somehow he'll wriggle out of it again.
I was wondering if anyone else had had an issue with water just 'appearing' in their basement. It wasn't even raining!
I pay oodles to Lambeth - they don't even collect the rubbish.
10:51 AM, 2nd January 2015, About 9 years ago
1) '...he is ‘under water...’ - how deep is the water?
2) is there more damage / damp in one area?
3) if so is that adjacent to your neighbour?
4) have you eliminated all other causes such as leaking pipes beneath your basement floor etc etc?
5) when you are flooded, try and establish if the neighbouring basement is also flooded.
be careful not to jump to a wrong assumption.
10:52 AM, 2nd January 2015, About 9 years ago
If you are getting no help from the council when you believe you should be, talk to elected councillors - they are often very good at applying pressure to officers who are not performing as they should.
10:59 AM, 2nd January 2015, About 9 years ago
It's enough to soak the carpet and rug onto and squelch
No just the floor, though there is some damp on the walls (we frequently redo this - it's a basement)
It is on the party wall
we have no pipes under the floor and it is not near my drains
I've jumped - I think my conclusion is correct - it's his lack of maintenance and dodgy works - he has constructed 'illegal' accommodation (the council know because they told me, but they haven't done anything yet) - this accommodation obviously needs bathrooms, so assuming he's wrongly piped it up somehow - the man's an idiot.
My insurance company is sending someone out - I was perfectly happy and coping ok until this nutcase bought the place and turned it into a gipsy encampment. Also the reason my current investments are new build, this place takes all my time with repairs and upgrades - a money pit to stand still.
I have no reason to believe that my neighbour has an idea of telling the truth - he says the basement my side is 'blocked off' - if it was anyone else surely they would investigate what was behind the wall - the other side is flooded. I've tried to get him to sort it out - I've had his drains cleared for him, as his manhole is at the front, it keeps blocking, so that's when I thought that EH would step in as he has rats, but they say it's a civil matter and up until this point not affecting me too much - I could deal with redecorating regularly.
11:15 AM, 2nd January 2015, About 9 years ago
from the new info it does sound like your assumptions are well founded. are you saying this is a 'new build'? if not then guessing this is a victorian conversion? if so there is usually an interceptor trap in front inspection chamber and these tend to block. they are best removed. if his drains are blocked and backing up into your basement this is a breach of environmental protection act and you need to gather evidence to prosecute or persuade the council to prosecute. its a criminal offence so in theory he can go to prison! another avenue may be thames water as they may well be responsible for this drain.
11:19 AM, 2nd January 2015, About 9 years ago
Obvious question but have you tried Thames Water? See "What if I share my supply pipe with my neighbours?" on their web page: http://www.thameswater.co.uk/help-and-advice/9759.htm
11:33 AM, 2nd January 2015, About 9 years ago
Thanks for the input - when you make the effort to look after your own property, it's upsetting to be the victim of a neighbours lack of care.
It's a Victorian maybe Georgian conversion - we bought it split into 'units' and have carried on letting it as it is/was. Our drains are fine. Our drains were done a few years ago, they had cranes as they had to go down so far (just on our boundary with the main road, but as we are 'shared' though no one can work out who we share with it's just on the plans, it was done by Thames Water) - my neighbour has 'private' drains so I've paid twice for his to be unblocked at the front.
I tried environment health on a few issues - rats (his front is continually littered with rubbish, the council doesn't remove unless it's put out and he never puts it out and it spills out all over the place, I've cleared it many many times), he also had a vent from his basement where rats could be seen coming and going so I had chicken wire put over that and a vent pipe in his drive - they say it's 'civil', but then it is Lambeth and I'm lucky to have received any response at all.
I did play 'dumb' a few years ago with the rats and said I was a tenant (the council services won't come out to owners), we had them in the garden coming across from him - we'd been paying a company for ever to put down poison and they said that this was all they could do as there was clearly a source and it would be never ending - the council rat woman was very good and blocked up a hole, and also found an open sewer end next door, but wouldn't proceed with anything, just told them to block it up - all these people are different departments and they don't liaise with each other.
Maybe he'll have to shape up with the insurance company involved.
Thanks again, I will try again with Environment Health, though Planning and enforcement are rubbish, I've been 'corresponding' with them for 3 years and they mainly don't respond as I've said. The last I heard was 3rd December when the head of the department responded to say that my enforcement officer was leaving and someone else taking over - heard nothing since, written twice, they don't answer the phone. The only moment of hope was when they listed all his breaches about 18 months ago - but would need me as a witness should it go to court - no chance, as he knows where to find me and has a reputation as being a very nasty and violent man - hence trying to do this peacefully and letting him think I'm a dumb woman. I didn't tell Lambeth I wouldn't be a witness, just waited to see if they would serve him notice - but it's not even listed as an enforcement action on their website and as far as I know nothing is happening.
There isn't much encouragement from the council to be a 'good landlord' - he has tenants in absolute squaller - no windows in one of his 'flats' - has children there as well.
11:38 AM, 2nd January 2015, About 9 years ago
I'm not shared with him - I'm shared with someone around the corner, according to Thames' plans it curves across the top of my garden then comes straight down to me, missing out next door - I think the plan is wrong as it shows a manhole in my garden path - and there is nothing there, I'm just thankful that I'm showing as 'shared'! when they thought we were 'private' and there was a blockage we couldn't clear they were insisting that we closed the A24 (6 lanes and an island) as we were then responsible to the main sewer - when they discovered we were shared they cleared the blockage and it was never mentioned again, our main sewer is the other side of the road - I think this idiotic rule has changed now! I did call Thames Water out - and this is when I paid them to clear it, he was too busy arguing and life is too short.
12:25 PM, 2nd January 2015, About 9 years ago
My first port of call would be the Water Board as they will arrive promptly if you explain you have a leak and are unsure of its origins.
They will test the water there and then in a testube which will determine if it is coming from the water supply. They do this as the water will turn purple/pink when they test is due to a chemical reaction to the low level of chlorine they place in the water supply.
Although this won't solve your problem it will at least give you a start point or identify water sources that can be eliminated and of course the service is FREE 🙂
Good Luck - Paul