Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, www.property118.com
(“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
||means an account required to access and/or use certain areas and features of Our Site;
||means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below;
||means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
||means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and
||Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at email@example.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at firstname.lastname@example.org, or using the contact details below in section 14.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
|Name of Cookie
||Used only to collect performance data, with any identifiable data obfuscated
||This cookie is strictly necessary for Cloudflare's security features and cannot be turned off.
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
|Name of Cookie
||First / Third Party
|__utma, __utmb, __utmc, __utmt, __utmz
||Helps to understand how their visitors engage with our website
||Helps to understand how their visitors engage with our website
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
Mark Alexander - Founder of Property118
22:56 PM, 6th September 2013, About 10 years ago
I too had a condensation problem in one of my ground floor flats. When I eventually realised that it wasn't caused by my tenants lifestyles I knew I had to do something about it. By that time I had had three tenants move in and out in just two years! Re-letting costs and decorating costs were killing my profits. My choice was to fix the problem or sell. There was no way that I was going to throw good money after bad and repeat the process over and over again. It was hurting my pocket and after realising it wasn't my tenants fault I couldn't put yet another set of tenants through the grief. I couldn't have slept at night. If one of my tenants had tried to claim compensation maybe it would have focussed my mind sooner. However, I was convnced at the time it was my tenants fault. After three sets of tenants had the same problem that was just too much of a coincidence as none of them had condensation problems in their former rental properties. I know because I had visited them all. see my strategy for finding perfect tenants and minimising risk >>> http://www.property118.com/landlords-buy-to-let-property-investment-strategy/finding-perfect-tenants-and-minimising-risk/
I didn't want to sell the property so I got the problem fixed by doing a lot of research and having an Envirovent system fitted. The problem was sorted immediately. It wasn't cheap but it was definitely worth doing. I have no affiliation or commission arrangement with Envirovent by the way.
So my questions back to you are:-
1) How do you feel about knowingly renting your property with these condensation problems to this tenant?
I suspect that, at heart, you are a decent bloke and you feel guilty, otherwise why would you have offered £500 in compensation?
2) If you were the tenant how would you feel about being offered £500 compensation and what action would you be taking?
3) How do you think your tenant would feel if he was to read your readers question?
My advice is that you follow your conscience. If you don't come to an amicable settlement with this tenant this issue is going to continue to poison your mind and take up your time until a judge finally makes a decision. Is that what you really want?
11:02 AM, 7th September 2013, About 10 years ago
Condensation and mould should be taken VERY seriously by landlords.
They are damaging to tenant's health, and tenants could legitimately call in the Environmental Health Officer from the council if the problem is not addressed.
The first thing to do is to educate the tenant about how to avoid mould and condensation through proper ventilation of the property.
On Property Tribes we have an educational leaflet to give to tenants on move in.
Secondly, mid term property inspections would reveal if damp and mould are developing and give you a chance to either
i) Check the tenants lifestyle and educate them if necessary.
ii) Fit a solution such as Envirovent on Nuaire as Mark mentions above.
As to the original post, you are now reaping the rewards of renting a property with a mould and damp problem to a tenant.
If the tenants furniture is damaged because of your failure to provide safe accommodation, then I would regard you as liable.
How the tenant can force you to pay up is another matter. As Mark says, your conscience should dictate the answer.
11:13 AM, 9th September 2013, About 10 years ago
From your post it would seem that the tenants furniture has been damaged by mold? If this is the case and you knew that the property was damp and that you covered this up before he moved in it seems reasonable that you would compensate him for the damage.
I am assuming that you also covered up the mold when you sold the property so that it did not reduce the price? Perhaps you could share a little of that profit with this tenant?
Follow me on Twitter@landlordtweets
My book, where I warn about the storm clouds that are gathering for landlords is here >>> http://www.amazon.co.uk/dp/1484855337
20:36 PM, 9th September 2013, About 10 years ago
Reply to the comment left by "Mary Latham" at "09/09/2013 - 11:13":
I had noticed that my tenants were having mold issues on the walls and on the window panes. So I took theu proactive approach of educating them at check in with tips to control condensation-opening windows, cooking with lids on, keeping shower/bath doors shut, using the dryer inside of hang drying clothes on radiators, etc.... I even supplied them with dehumidifiers and still there was condensation in our 17th century stone and cob house. I removed cement renders on the outside walls and replaced it with lime and sand rendering and a little less damp, but still condensation.
Finally, I invited Envirovent over, they worked with me, giving me a discount for being a member of a landlord association and fitted in a piv system. I also had them put in a kitchen extractor. What a huge difference! The tenants say its warmer, more comfortable and less redecorating for me as my tenants are staying longer.
Now if I could only come up with a way to introduce a central heating system and get double glazed windows, I would be set. It was definite worth the investment.
Mark Alexander - Founder of Property118
21:27 PM, 9th September 2013, About 10 years ago
It's worth joining the NLA just to get the discount from Envirovent which is greater than the NLA membership fees.
21:28 PM, 9th September 2013, About 10 years ago
I had the same problem last year and following a comment by Mark last yr about Envirovent, I had this system installed, in a ground floor flat.
Not cheap but very effective.I had ' educated' the tenants how to avoid this problem , because it is caused by lack of ventilation (they kept closing the window vents).
Apparently this problem only occurs in ground floor flats.
There is a discount if the landlord is a member of NLA which is more than 1 yrs membership fee.
7:35 AM, 10th September 2013, About 10 years ago
Reply to the comment left by "A Jenkins" at "09/09/2013 - 20:36":
double glazing will make the condensation problem worse as it will divert the condensate from panes to walls. the condensation problem may well be aggravated/caused by the lack of space heating.
7:41 AM, 10th September 2013, About 10 years ago
i dont understand the relevance of GF flats. it is the tenants responsibility to properly ventilate, not the landlords. if there are opening windows then the landlord has done no wrong. the fact that the flat is on the GF was surely evident when the tenant viewed. the LL is under no legal obligation to improve eg by fitting fans etc (and there are other positive ventilation units besides envirovent!!!!!!). furthermore, trickle vent locks can be fitted to window openers so windows can be left ajar securely.
9:12 AM, 10th September 2013, About 10 years ago
No time to read entire thread so apologies if what follows has already been said, but I agree (as usual apart from one one or two old chestnut issues!!) with Mary.
You have a clear liability because you knew the property suffered from the problem. Plus the windows could not be opened - come on!!
Envirovent sounds interesting, in my opinion the ultimate solution if all else fails including existing ventilation, is to install a top end of range heat recovery extractor unit. Google Vent Axia HR25 to see an example, that one costs about £250 + installation. Then silent, runs 24/7, cheap and extremely efficient.
11:49 AM, 10th September 2013, About 10 years ago
Reply to the comment left by "A Jenkins" at "09/09/2013 - 20:36":
If your tennants are on benefit they can get central heating put in almost free, and there is help for double glazing if you apply under the green deals that are avilable..