Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, www.property118.com
(“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
||means an account required to access and/or use certain areas and features of Our Site;
||means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below;
||means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
||means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and
||Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at email@example.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at firstname.lastname@example.org, or using the contact details below in section 14.
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- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
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- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
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- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
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- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
14:10 PM, 23rd January 2012, About 11 years ago
So what should we be doing to stop it happening to us?
15:04 PM, 23rd January 2012, About 11 years ago
Surely ALL landlords know that any Vietnamese tenant will most likely be involved in cannabis farming.
Personally if I took one on I would contact the local police and advise they may well have an issue with the property.
I would also make available keys for them.
A lot of these people try and give 6 months rent in advance which I have learnt from Mary Latham creates a defacto premium tenancy.
Therefore I will never accept such advance monies.
Does anyone remember the police commander who took on a Vietnamese tenant and was eventually found to have a cannabis farm.
Even I knew about Vietnamese criminal gangs.
Embarrassing that this top policeman was not more wordly wise!?
I think advice to tenants that you will attend the property and expect to gain entry and if there is refusal to allow entry after a couple of attempts then a Section 8 will be issued to commence poceedings against the tenants.
Mark Alexander - Founder of Property118
15:22 PM, 23rd January 2012, About 11 years ago
Oh come on Paul ..........
Your advice about being wary of taking six months rent up front is perfectly sound and the points you make about creating premium tenancies and the likelihood of such an offer coming from a cannabis grower being greater than from a law abiding citizen are all valid. However, race should not come into this debate. Fair enough, the article cites convictions of Vietnamese people but that should not reflect upon a whole Nation! Cannabis growers come from all Countries. I was also rather shocked at your comment about informing the Police and giving them keys. Surely if you had any idea that somebody who wanted to rent one of your properties was up to no good you would simply tell them they can't rent your property and find somebody you felt would be more trustworthy?
Mark Alexander - Founder of Property118
15:25 PM, 23rd January 2012, About 11 years ago
Referencing, guarantors and being on your guard if you you are offered rent up front. For further insight into how I choose my tenants please see the link below.
23:00 PM, 23rd January 2012, About 11 years ago
Just watch the Panorama programme abot the Vietnamese criminals.
No racism it is just this lot seem to specialise in this sort of criminal activity.
Are the BBC racist!!!?
Mark Alexander - Founder of Property118
23:11 PM, 23rd January 2012, About 11 years ago
The BBC are not immune to racism Paul, just look at the trouble they are in at theoment with India and the Top Gear antics. It never pays to imply a whole Country, Race are Nationality are the same. Good and bad exists everywhere. The associations are strong with some countries, for example, if you surveyed 100 people and asked them to name a country associated with scams I suspect more than half of them would name one particular country. Does that mean that everybody or at least half the population of that country are corrupt? Probably not. Please can we leave race out of our debates. It is in the T's and C's after all.
13:09 PM, 24th January 2012, About 11 years ago
Well I will be exercising due diligence and of course every landlord has their own take on due diligence concerning tenants.
I will take into account local intelligence and reporting regarding issues with nationality stereotypes.
If this means I don't take such nationalities as tenants then tough.
I also saw the Top Gear programmes .
Nothing racist about it at all.
Nationalities always have always laughed at cultures different from themselve; that is not racist.
Anybody taking the mick out of the Brits I would never consider to be racist .
We are are all running scared of being PC and I for one disagree with it .
However your forum; as is your choice may determine the level and con tent of discussion.
I have no issue with that and consequently won't bother commenting on this issue further so avoiding the hassle of you having to moderate.
17:51 PM, 24th January 2012, About 11 years ago
The cannabis farmers are experienced criminals, they employ a front person (or people) with a brilliant cover story to view and rent the property. They will not smell of cannabis, they will not have have a cauliflower ear and they will not look dodgy in any way, in fact the opposite is more likely to be true, beware the perfect young couple! So race doesn't come into it.
When you think you are vetting them, they will in fact be vetting you!
What they will be looking for is an absent and/or easy going landlord that is not likely to bother them once they are in growing their plants and wrecking your house. Suggest to all prospective tenants that it is standard practice for you to arrange a full internal inspection after the first two months and again before any tenancy renewal. I said SUGGEST, this should be enough to deter any farmers and any real tenants should be OK with this. You don't actually have to carry your internal inspection, but do be suspicious of not being let into the property when you do need to visit.
Always be on the look out for constantly closed curtains (especially during the day), sealed windows and any strange smell, pungent, sweet or otherwise (masked by huge amounts of air freshener or spicy cooking etc etc). Remember, your tenants will always have a very plausible excuse for what ever you spot.
So the best bet is to deter them from picking you as their landlord.
Mark Alexander - Founder of Property118
20:29 PM, 24th January 2012, About 11 years ago
Sounds like a voice of experience. I've never been cursed with this problem but I've spoken to several landlords who have and they all tell stories along very similar lines to what you have cited Steve. Either I've been lucky or my rigorous and nosey vetting procedure has put the crooks off. Law of averages says that I must have been targeted at some point, simply due to the number of tenant viewings I've had over the years. I've sometimes wondered why "that lovely couple" didn't proceed and questioned whether my vetting is too harsh and put people off. Just goes to show doesn't it, if your property is good enough quality and competitively priced you can't be too vigilant and you will always find the right tenants without the need to take risks. Great advice, great contribution, thank you.
21:26 PM, 24th January 2012, About 11 years ago
Telling everyone that view, that you take a good quality photo of
all the people you rent too may go some way to put the criminals off. The front person does not wish to be linked
to the crime.
Maybe sending a photo of the prospective
talent with every reference request would make it harder for the “front person”
to use a fake ID. I don’t think I can
tell a fake passport form a real one unless maybe it is a UK password, but we
are not allowed these days to only rent to people with uk passports – a UK
driving licence mean very little as so few checks are on before they are given
But I am thinking more and more that you can’t beat a home owner guarantor.