Am I being unfair turning down compensation request?

Am I being unfair turning down compensation request?

9:09 AM, 1st June 2021, About 3 years ago 6

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Hey 118ers, My roof decided to unzip and drip through into one of the bedrooms which has caused quite severe damage to the roof, ceiling and flooded the boiler causing it to become faulty.

The tenants phoned me straight away, and they did their best to save the carpets and their own belongings but unfortunately could not save the boiler. I said fair enough, it has been very bad weather, and it happens, so I called around 18 roofers and luckily a roofer was available, came out and told me the problem AND I had to change the new boiler at heavy expense.

The problem was not 1 day old when the tenant asked me “what about compensation?”

At first, I was taken back a little because it’s a leak, these things happen and above everything, this is not a fault. Am I being unreasonable to turn down her compensation request?

Especially as this is no fault, and I’ve spent £££££’s sorting out the roof and fitting a brand-new boiler?


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John Curtis

10:32 AM, 1st June 2021, About 3 years ago

Tell them to claim on their household insurance for their loses, the same as you for yours.

LordOf TheManor

10:52 AM, 1st June 2021, About 3 years ago

No, you're not being unreasonable!!

Ian Cognito

11:31 AM, 1st June 2021, About 3 years ago

Compensation for what?

The Forever Tenant

11:34 AM, 1st June 2021, About 3 years ago

I think it would depend. We would need more information in order to determine whether their request is justified.
The first thing would be to find out over how long has this taken place? Have you been able to rectify everything in 1-2 weeks or has this been going on for a few months? Are all the repairs and boiler installation complete now or is anything outstanding.
Are any of the rooms unusable at present or for some time while the repairs were taking place? Have there been repairs to the room? Did the tenants need to move out while repairs took place?

What do they want compensation for?

Its the answers to questions like these that would say whether compensation request may be legitimate.


0:12 AM, 2nd June 2021, About 3 years ago

My boiler died at the same time as I was about to get a new EPC. The inspector (?) told me that the new boiler would improve my EPC rating.

Worth checking?

Mick Roberts

9:45 AM, 5th June 2021, About 3 years ago

When I took tenants on & still tell existing ones now, u MUST have contents insurance. Many don't but I've told 'em.
As I say what if u had Gold leafed wallpaper on the walls for £5000?
And £10,000 TV?
I cannot pay unlimited budget, an accident has happened, I've sorted that part, u must have insurance for your bits, u could have million pound vase that the ceiling may have fell on.

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