Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
| “Account” |
means an account required to access and/or use certain areas and features of Our Site; |
| “Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
| “Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
| “personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
| “We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
| Name of Cookie |
Purpose |
Strictly Necessary |
| JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
| __cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
| Name of Cookie |
First / Third Party |
Provider |
Purpose |
| __utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
| _fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Ian Narbeth
9:44 AM, 29th October 2019, About 5 years ago
Reply to the comment left by H Priory Homes at 28/10/2019 - 18:35
Until a Council is prosecuted (and it will probably require a landlord to bring a private prosecution) they will carry on as before. Councils cannot house all the people coming to them so putting off the evil day seems like a solution to them.
It will be difficult to obtain admissible evidence of exactly what was said and of course the criminal standard of proof - beyond a reasonable doubt - will be required.
Councils may cover their backs by telling tenants that they are NOT telling them to break the law. However, it will be made obvious to tenants that they will not be re-housed if they leave voluntarily.
Larry Sweeney
18:19 PM, 29th October 2019, About 5 years ago
Disgraceful behaviour by the council. As Ian Narbeth advised ask the council to confirm that they will not suggest the tenant disobeys the court order .
LaLo
19:15 PM, 29th October 2019, About 5 years ago
I've disliked councils for years, they're a law unto themselves what's worse, they seem to get away with it!
terry sullivan
10:20 AM, 30th October 2019, About 5 years ago
Reply to the comment left by LaLo at 29/10/2019 - 19:15
effectively councils have adopted powers that they were never given
David Dorset
9:41 AM, 31st October 2019, About 5 years ago
Hi,
I live in the BCP catchment area and most of my buy to lets are located there. I avoid housing benefit because it brings a third party into the arrangement, a third party with whom i have no written contract. I have had previous issues with Shelter here years ago and saw them for what they were when they sent an internal email and mistakenly pressed reply to all so i was copied in. I received a reluctant apology for the contents of the email but the damage was done and I steer well clear of them.
Shelter are, in my opinion, an aggressive and provoking organisation. Their name is very deceptive and it is that which they should be fought on. Ask your none landlord friends and family what the charity Shelter do. They will assume they house people. If the country knew the truth about Shelter then they would not support them.
Landlords will vote with their feet but by then it will be too late. In Bournemouth we have a huge block of flats (about 150 units) and these are entirely constructed and owned by a residential (not student) landlord company. This is what the government wants - either to push people to buy their own home or live in a rented property owned and management by a large investment. company. They don't want the smaller landlords anymore.
Ian Narbeth
12:42 PM, 31st October 2019, About 5 years ago
Reply to the comment left by David Dorset at 31/10/2019 - 09:41
David
Can you share the contents of Shelter's email?
David Dorset
14:25 PM, 31st October 2019, About 5 years ago
Ian,
I can't share the contents as it was a few years back and I wouldn't know where to find it.
Basically they were trying to bully us over a tenant and i complained at their tone and said they were trying to push the tenant into confrontation with us. My email was forwarded internally but they mistakenly copied me in and in the comments they made the lady dealing with the case mocked me and was sarcastic and said 'welcome to Shelter' haha.
I complained and her manager wrote an apology to me.
Since then i kept away from them and would not agree to enter into correspondence with them.
Unfortunate that i don't have the emails now.
I am surprised that a charity like that is not independently audited on their culture and mission to ensure that they have and hold the correct vision of what they pertain to offer.
Mick Roberts
15:57 PM, 3rd November 2019, About 5 years ago
I've just wrote the below to my solicitor who is doing a court eviction for me & the judge got it totally wrong on saying I can't even be at court without a Gas safety certificate before tenancy. The tenant moved in June 2015, before the 1 Oct 2015 rules.
They unbelievable.
They, the judges, courts, Shelter, MP's are doing NOTHING to help the tenant long term. They temporarily solving this problem for the tenant, yet the next thousand tenants can no longer get a house as the Landlords are selling cause of this Landlord bashing, any less than squeaky clean, earning loads, perfect tenant cannot get any houses in the future.
The judges are effectively letting tenants living there forever rent free & damage causing.
None of mine are leaving any more cause they can't get anywhere, no Landlords are taking em.
Reluctant Landlord
8:36 AM, 4th November 2019, About 5 years ago
Well done! Much easier to ignore this than challenge. The more that do challenge the more they realise that the good landlords will stand up to such unfair behaviour. 🙂
H PH
20:31 PM, 8th November 2019, About 5 years ago
I finally got a reply!
We got an email about another property of ours:
Hi Xxxx
I am emailing with regards to the above letter that was sent to Xxxxxx on 14th October 2019. I have just contacted the complainant who has requested that an on-site inspection take place by this department.
I have therefore booked an HHSRS inspection appointment with the complainant for 13:00pm on Tuesday the 12th November 2019 and this email is formally notifying Xxxxx off the inspection which a Xxxxxx representative may attend if they wish to do so.
I will also be accompanied by my Targeted Enforcement Manager colleague, Sophie Ricketts.
Please acknowledge receipt of this email.
Many thanks
—————-
Sophie Ricketts is the person that sent the first email, so we did not want her doing an inspection as she has shown partiality.
We sent this email back:
Hi xxxxxx,
We are more than happy for you to come out and do your inspection, but we would request another enforcement officer due to the partial stance that Sophie Ricketts has displayed towards us in past situations.
As it clearly states in your Private Sector Housing Enforcement Policy:
“in developing this policy, we must remain impartial to both landlord and tenant to be fair to both sides and give help and advice to achieve our aim, but we must also be firm in taking enforcement action if appropriate.”
I apologize for the inconvenience, and we value your professionalism, but we think that Ms. Ricketts has a personal vendetta against myself, Xxxx and our workers. I will send you an email we received from Sophie, which we still have not had a reply for.
We hope you understand our situation.
Kindest Regards,
The other enforcement officer then took the place of Sophie for the inspection next week, we then got a reply from the first email (about illegal eviction) :
Good afternoon Xxxxx,
I hope my email finds you well. I have asked Gerry to send me your email so that I may discuss some of your points.
The investigation I am currently facilitating is completely impartial and in due course you will be invited to discuss the reports further. I apologise for the delay, which is out of my hands. Please note, I wrote the cited policy and its content on impartiality. As I am sure you can appreciate, the local authority have a duty to undertake investigations where serious concerns are raised to us, either by residents, landlords, partner agencies or other. We also have a duty to undertake relevant safeguarding where required, again for all parties.
With regard to your previous email, I apologise for the delay in response, I have been making further enquiries. The court ordered possession of the premises is a matter between your resident and their legal advice/advocate, however, I am aware that our housing options team are working to facilitate this as quickly as possible. I’m happy to provide you with the case officer details if you require an update on progress. My previous email was due to serious raised concerns from an *impartial body* and therefore as above, we have both a duty to investigate and safeguard where required. I apologise if you were unhappy with the tone or its content. Your comments regarding mental health have been noted and actioned accordingly.
With regard to the advice sought: I have been advised that there was not a counterclaim re possession based on housing conditions, can you advise if this is correct please? I believe from speaking to the advocate that it was acknowledged that if any defects were present, these have not been reported or investigated by the local authority and therefore do not offer mitigation. The advice from our homeless team would be to ensure rent is paid at all times and I believe this has been reinforced by other professionals. I am happy to pass your query to a colleague in housing benefit with regard to advice on the action you can take regarding unpaid rent, please let me know if this is an option you wish to pursue.
With regard to the housing conference, I undertook two presentations that you were welcome to join on. If you were refused advice, please let me know the situation and I can look to address it. I am also happy to answer any queries you may have?
I have no personal vendetta towards you or your organisation, I am merely undertaking my described job role. I have advised Xxxx that on this occasion, I am more than happy for another officer to undertake the visit with him and we appreciate you facilitating access to assess the accommodation.
Best wishes
——————
She called shelter an impartial body.
That says enough about this whole situation.
BCP council shame on you.