Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
| “Account” |
means an account required to access and/or use certain areas and features of Our Site; |
| “Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
| “Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
| “personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
| “We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
| Name of Cookie |
Purpose |
Strictly Necessary |
| JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
| __cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
| Name of Cookie |
First / Third Party |
Provider |
Purpose |
| __utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
| _fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Neil Patterson
11:22 AM, 11th July 2019, About 5 years ago
Dear Emily,
Norwich is a fine city, but then I do live there too 🙂
I understand what you are going through as I had my Mother-in-Law in Nursing care as well.
It is very difficult to give definitive advice as a lot depends on what you want to do for the future, how involved you want to be in building a portfolio, you retirement planning, tax status etc etc. Serviced apartment are really a specialist investment area that you would need to understand well and can have potentially future complications.
With regards to the property you are thinking of selling could you not keep your existing tenants on a Statutory Periodic tenancy as you both need flexibility and it would give you time to consider your options?
Emily Callaghan
16:59 PM, 11th July 2019, About 5 years ago
Reply to the comment left by Neil Patterson at 11/07/2019 - 11:22
Hi Neil,
Thanks for your reply. I am a Norfolk girl and very glad to be back here, shame about the circumstances. I did think of a periodic tenancy, this means that we both only have to give each other 1 month's notice (2 months?) I am 56, husband 48 soon , no kids. I am a non tax payer, he earns about £40,000 per year if he does overtime. I did go to see a financial adviser but he told me with my very modest pot of £100,000 pension, it would not be worth paying them to help due to costs. I plan to go out with nothing left as seeing my very financially comfortable off parents scrimp and save, only to both become very ill, never to enjoy the results of their prudence has taught me a hard lesson. I am thinking of buying another flat in Norwich as the returns are better and prices are still going up. I am wondering if this is a good idea though with all that is happening in politics at the moment though, never mind the constant attacks on landlords.
Jay James
20:43 PM, 11th July 2019, About 5 years ago
Reply to the comment left by Emily Callaghan at 11/07/2019 - 16:59" I am wondering if this is a good idea though with all that is happening in politics at the moment though, never mind the constant attacks on landlords." Your own comment quoted here may be the most pertinent on this forum. I am no expert, but would suggest you take your current circumstances as an opportunity to get out of the landlord profession.
--
Perhaps sell the Northumbria house asap and consider when and how to deal with the other property after that.
Mark Alexander - Founder of Property118
5:04 AM, 12th July 2019, About 5 years ago
Hi Emily
Have you got to repay your mortgage in December?
If so, have you discussed your predicament with your tenants and your mortgage lender?
If you cannot extend your mortgage you may need to sell the property before the mortgage needs to be repaid. Your tenants may need to consider living in AirBNB for a while. The only other alternative I can think of would be to take a new BTL. Mortgage on your former home and then to consider letting it long term when your tenants move out. I suggest you have a chat with LettingSupermarket about the prospects of re-letting if this is the way you decide to go. Have a look at our Lettings page for further details of the services they provide.
Howard Reuben Cert CII (MP) CeRER
9:47 AM, 12th July 2019, About 5 years ago
Hello Emily
Life is complicated enough and I truly admire what you do, and as you say, for no pay. You also don't want to not enjoy your wealth should your own health suffer, and I concur that we should enjoy what we can now, whilst we can. Prudently of course, as we all need money to pay our bills too, but the surplus should be spent and enjoyed.
But then, on top of the 'no pay' scenario, I read that your tenants are leaving, your mortgage is ending, and you're in a conundrum what to do.
BTL still remains an excellent investment, whether for capital growth, rental income, or both, as long as proper advice is taken and lowest cost strategies are employed.
The mortgage ending in December, and the property, does not have to be an issue for you, as you could (as Mark says above) hand it over to a very good value letting agent, eg LettingSupermarket) and also, via my Firm (and we have been working with Mark, Neil and Property118 for very many years now), we could arrange the extended BTL mortgage product for you too. My Team can be contacted via my profile link above.
So, the ongoing ownership of your asset (which if you sold could possibly have estate agent, legal, tax and any other fees and costs deducted from the sale price - as well as loss of ongoing rental income from a new replacement tenant, and also loss of future possible capital growth as well) can help you supplement your income ... and we could also create a much healthier bank balance for you too by releasing property equity which is currently just stuck in bricks and mortar, and you can't spend and enjoy bricks and mortar.
An initial conversation costs nothing and we'll be pleased to help.
Mark Alexander - Founder of Property118
9:56 AM, 12th July 2019, About 5 years ago
Reply to the comment left by Howard Reuben CeMap CeRER at 12/07/2019 - 09:47
Superb response Howard
Rod
10:55 AM, 12th July 2019, About 5 years ago
As someone once said " I wish I knew when I was going to die and work to that"! I would keep some of your pension pot back as you never know what's round the corner inc' rent arrears/legals etc so piece of mind helps. I shouldn't say it but I have a cynical view once pension age is reached we become a burden - state pension - health care etc as the government are after saving money and not everything will be provided so a little rental income will be welcome. Be wary of 'section 21' coming in though!
Michael Barnes
10:55 AM, 12th July 2019, About 5 years ago
I would look at what can be done to extend the mortgage beyond the end of the year. Just reverting to SVR may be reasonable if you are thinking of selling (no fees to do that).
If you go for putting your property on the market soon, then you may find you are stuck with it into next year anyway: 2 months notice; tenants don't have to move out at that time; time to get court date, etc. And even if they do move out, you are moving into a slower time of year for property sales (reduced demand).
Putting it on the market at the start of next year would put you into the (historically) higher-demand period of spring, and may reduce the time between tenants leaving and sale completing
Michael Barnes
11:08 AM, 12th July 2019, About 5 years ago
Reply to the comment left by Rod at 12/07/2019 - 10:55"so a little rental income will be welcome"
One could probably achieve a similar income in retirement without the hassle by putting the money into an ISA and drawing down the income and part of the capital (no tax to pay; no property maintenance costs; no mortgage costs, ...), plus the money is (almost) instantly available in an emergency.
Of course, it also depends on what non-property investments are already held, but if the plan is to spend it all before moving on, then such an approach will have to be taken at some point (property is illiquid).
Kate Mellor
20:54 PM, 12th July 2019, About 5 years ago
Hi Emily,
When you say your “deal runs out in December” are you referring to your entire mortgage term? As in it needs to be redeemed, or that your fixed term rate is ending and it will revert to the standard variable rate?
In either case you may be eligible to roll over into another product with your existing lender at very little expense, which is definitely something to look into.
If it is the latter, I personally would renew the tenancy at an increased rent and agree to allow them to carry on month to month. Heading into spring is a better time to market if you decide you do want to sell and you’ve gained some more rent and breathing space in the meantime.
I use one of Howard Rueben’s mortgage advisors, Jenny Reeves. She is excellent and works to help us achieve our personal goals and needs. She also has come up with some clever work around for us. I can’t speak highly enough of her and would definitely recommend you to take some advice from Howard’s team. I’m a very satisfied customer.
All the best with your decision and your future. It’s so hard when you’re not sure what to do for the best.