Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, www.property118.com
(“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
||means an account required to access and/or use certain areas and features of Our Site;
||means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below;
||means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
||means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and
||Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at firstname.lastname@example.org, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at email@example.com, or using the contact details below in section 14.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
|Name of Cookie
||Used only to collect performance data, with any identifiable data obfuscated
||This cookie is strictly necessary for Cloudflare's security features and cannot be turned off.
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
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||First / Third Party
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||Helps to understand how their visitors engage with our website
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- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
10:19 AM, 10th December 2013, About 9 years ago
I wonder what percentage of Landlords would claim it was a debacle?
10:26 AM, 10th December 2013, About 9 years ago
Reply to the comment left by "Neil Patterson" at "10/12/2013 - 10:19":
Could only guess at the percentage Neil but i suspect that it would have two 00 s after the first 1 ! !
10:37 AM, 10th December 2013, About 9 years ago
Reply to the comment left by "chrisbusy " at "10/12/2013 - 10:26":
If it looks like a duck, walks like a duck, quacks like a duck
It is a debacle!
10:47 AM, 10th December 2013, About 9 years ago
It's a good job we don't run our property businesses like they run the Government.
They have no idea of costs and budgets or living within their means. To write off £130m on IT is criminal. Most people write contracts that when the goods are delivered and work they pay, not pay to develop the goods and then write it off!
No wonder the country is in the mess it is.
11:49 AM, 10th December 2013, About 9 years ago
U telling me other Landlords won’t let to HB tenants.
I get roughly 60 calls a week from HB tenants wanting houses, & get roughly one come up every 3 months, & when that does come up, it’s normally a swap with existing tenants.
That’s 780 unhappy tenants every 3 months that’s not getting houses.
And even I who love the HB tenants, the challenges, the good income am sometimes thinking eventually I want out this HB hassle as one gets older, & the unknown of Universal Credit.
And they go on about couples together & split up, divide etc. Well HELLO Mr MP??? Have u thought of asking us Landlords on the ground who deal with this every day?
And your own HB staff who could tell u this happens, they are the specialists who could have ruddy told u all the different scenarios.
And this is before we start to get the tenants who spend their whole monthly income in one go, because as we know, they’re gonna be paid ONE monthly sum at once, & 2 weeks later, there will be no money left for food, gas, elec etc.
This Tory Govt is taking away the basic fundamentals of Welfare, to help some people who ain’t got a lot of money, it will soon be making a lot of them struggle more than they would pre-Universal Credit.
And Ian Duncan Don’t Listen Smith, thinks they gonna get jobs ‘cause of UV? Yeah right, people out there with degrees that want to work & can’t find jobs. Most of my tenants don’t want to work, so not gonna’ change them.
And those that do want to work ARE LOOKING & being on UV wouldn’t change that.
12:43 PM, 10th December 2013, About 9 years ago
The number of people renting to Benefit claimants is down, but Universal Credit just has a few test pilots.
Those statistics will show that LHA is not working rather than Universal Credit?
I look forward to it been taken out of the hands of our incompetent local council. Our issues with LHA tenants would not be as painful if the council was not asleep at the wheel.
13:52 PM, 10th December 2013, About 9 years ago
Reply to the comment left by "Mick Roberts" at "10/12/2013 - 11:49":
Alot of Landlords won't take HBers, can you not tell by how many come to you for a place to live ? !!
I spoke to a property letting agent the other day, who said they have a simple arrangment to have the HB paid directly to them from day one:
They say the deposit is 2 months, but as soon as the tenant moves in, without a deposit, they are two months in arrears, so the council will pay the HB to the agent directly from day one.
She told me it was the lady in the Housing department at the council that suggested it !!
- Damn good idea I thought !!
14:56 PM, 10th December 2013, About 9 years ago
Deposit is not rent, the legislation is clear than you have to be in RENT arrears for 8 weeks.
Now, you can require two months rent in advance (not a deposit) then they are therefore in arrears - but that is not an ideal solution.
OR you can use Tasker Payment Services (or other simular services) and put that bank account on the tenants claim form with their concent and get paid direct. They can switch but most dont.
15:04 PM, 10th December 2013, About 9 years ago
I din’t think LHA was gonna work when it came in, but I hope Jonathon Clarke agrees with me here, I’m a bit of a fan of it now, not the direct pay to them fiasco, but knowing what tenant will get beforehand.
Sounds like Adam has silly Council, as most or normal staff are, look for an excuse to not pay claim instead of ‘How can we pay this claim’. I suppose I’m fortunate in that, I have a few people higher up in the chain, I just email my queries, most things get solved in a few days & urgent ones ie’ payment not come, I just ring my chick at the council who either sorts it there & then, or tells me what she needs.
U have to complain to Ombudsman, win Thousands in compensation, Council don’t like doing this, Ombudsman recommends they give u ONE competent person who can deal with all your claims, & voila, less stress moving forward.
Yes, 8 weeks in Advance is quite the norm nowadays, have to put 8 weeks arrears on the form, same again, different councils interpret it differently.
I have even better ways, but cannot divulge all my secrets ha ha, ‘cause the more of us that do it, the Govt will close my little loopholes.
15:23 PM, 10th December 2013, About 9 years ago
Reply to the comment left by "Jeremy Smith" at "10/12/2013 - 13:52":
May sound a good idea but actually incorrect ,In the first place HB/LHA/UC will not under any circumstances pay a deposit, the legislation does not make provision for it.
It may consider a month's rent in advance or the applicant may be advised to seek a crisis loan to cover the advance rent, indeed some authorities offer a bond support scheme to cover deposit (not wort the paper they are written on) but not deposit up front?
What you can do and is good practice, is have your AST point out clearly that "Rent is in advance" so technically you could show if the rent was not in advance that the rent is "in arrears" Problem is I doubt you will get away with it, as benefit is paid in arrears. Another issue you could face is and i have actually experienced this, is What and how will a judge interpret it if you have to commence possession proceedings, In my case he refused to accept that the tenant was in arrears because they should be in advance, also arguing that we new HB was paid in arrears so should have expected some delay so discharged my application on the grounds that "as of the court hearing" the rent was not 8 weeks/2 months in arrears! as effectively it was in the post??? I know the judge is not there to make moral judgments only legal one's, but some interpret the law very different than you and me, so you have to make that decision and consider, once you issue the notice "What will a Judge think"?
And if it is that you do not intend to bite, then do not even bother barking!!