14:30 PM, 5th March 2019, About 2 years ago 9
In a ‘nutshell’ Purplebricks letting agents have made a mess once more. This time at a DPS adjudication, by again going against my clear instructions, when they entered a claim against the former tenants for the rental arrears, which were due to their early termination of the “fixed term” tenancy, but ironically they DID NOT enter my claim for £540 legal fees when I had to employ a solicitor following a 7 month deadlock, because the tenants refused to enter into ADR on my claim.
DPS correctly ruled that the tenants were NOT responsible for the lost rental income of 3 half months approx £2,500, because the agents, PBs had given authority to use the break clause.
Six months later the Property Ombudsman when reviewing my complaint stated this was not the fault nor responsibility of PBs to reimburse me, as my contract was with the tenants. Again at my representation (appeal) when I had presented to them the DPS findings and the AST along with letters from my solicitor to this effect, again TPO refused to uphold my claim against Purplebricks for my loses.
So in effect we have two Government organisation giving contradicting advice and reviews.
Very interesting and embarrassing I hope?
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