Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, www.property118.com
(“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
||means an account required to access and/or use certain areas and features of Our Site;
||means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below;
||means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
||means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and
||Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at firstname.lastname@example.org, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at email@example.com, or using the contact details below in section 14.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
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||Used only to collect performance data, with any identifiable data obfuscated
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- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
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- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
6:20 AM, 6th March 2019, About 4 years ago
For those who might recall this is a continuing struggle from last year, please see my previous post "Breach in Duty of Care", which I received great response and advice from several on 118 Forum.
Well there were several more mistakes and oversights by Purplebricks which TPO did nt see fit to uphold in my complaint, such as:-
Failure to meet with the tenant and collect the keys to signify the surrender of the property, end of tenancy. Resulting in a further week or so no one knew what to do, until PBs had to arrange for an Abandonment Notice.
A four week delay in having the End of Tenancy report conducted. Preventing me from marketing the property for re letting.
Further to this the Property Ombudsman stated PBs can not be held responsible for these delays with the Inventory check. That it was my prerogative to delay marketing the property whilst waiting for the Inventory check.
TPO also stated any errors or mistakes made by their Third Party contractors were not Purplebricks responsibility. This was in regards to the failures and inconsistencies by the Check out Inventory clerks report, so preventing my claims for damages at DPS arbitration.
Also TPO said as I used another letting agent PBs should not be expected to refund their fees, as this was my choice.
I am currently several 1,000 pounds out of pocket, the Property Ombudsman awarded me £200 for stress, anxiety and undue distress as their "Proposed Decision". Before I even had chance to declined this Purplebricks once more without any agreement sent the payment by BACs to my account.
In a fairly recent media interview Katherine Sporle said that it was her aim and that of TPO to restore the balance where by the complainant/claimant was back in the same financial position they were prior to the errors, mistakes and negligence.
Thank you kindly
Somebody please tell me what on earth is our country coming to?
10:36 AM, 6th March 2019, About 4 years ago
I am afraid you have a choice. Either throw some serious money at the problem, instruct solicitors and sue Purplebricks or write off your losses and put it down to experience. Given what the Property Ombudsman has said I doubt very much that PB will offer you a penny extra unless you sue. A solicitor can advise on the prospects of success. If your claim is the low thousands it probably is not worth pursuing because the costs even if you win (and that is not guaranteed) will be disproportionate.
If you have Social Media skills you might fo after them on Twitter or YouTube but be careful not to be defamatory.
10:40 AM, 6th March 2019, About 4 years ago
It is not worth trying to gain redress from tenants who are in default of a tenancy agreement or for the damage they might have caused. Gong to arbitration or tribunals only cost you more money. The Tenants have all the advantages and the Landlord none Landlords just have to cut their losses effect repairs and let again. My advice would be to select the tenants yourself in future and not use agents.
11:41 AM, 6th March 2019, About 4 years ago
I think you should seriously consider the small claims process - if you have the time to do it yourself. If you believe you have a viable claim then go ahead. It really is not complex. I do not have much faith in Ombudsmen and interestingly for the first time last month made a claim against ombudsman services for incompetent handling of a case in which they initially tried to 'brush me off'. Within a day of the CEO receiving my letter I had a call and £125 offer of compensation for failures on their part which I accepted provided they made good on a previous adjudication.
I am not aware of the details around the property ombudsman but in the case of telecoms and utilities and finance the ombudsman decisions are only binding on the big organisation not 'the man on the street'.
If you have the time and patience - never give up.
23:58 PM, 6th March 2019, About 4 years ago
Reply to the comment left by Fen Jen at 06/03/2019 - 10:40Sorry but the axe to grind is not with the dispute on the Tenant's deposit, it the tenants. Did you not read whats been said?
In fact DPS arbitration awarded me very fairly and almost 100% of the deposit held.
But thank you for commenting anyway.
0:12 AM, 7th March 2019, About 4 years ago
Reply to the comment left by Ian Narbeth at 06/03/2019 - 10:36Thank you Ian, depressingly very much the case, sad but all so bloody true. The Ombudsman is a total disgrace not fit for purpose. Its just another Government window dressing exercise, much as Mike W another member here has commented. This is simply to pull the wool over the Public's eyes, and to let them believe that someone somewhere is protecting them.
I ve used them before, once again I was awarded £150 declined this and took legal action against the Property Managing Co. received £2600 out of court settlement.
Comments please on Ms Sporle quote below and how that is applied here-
"fair and reasonable and puts consumers back to where they were before they lost out, plus compensation''.
Ian I d appreciate more, your comments on the actions and logic of TPO and Purplebricks please.
0:18 AM, 7th March 2019, About 4 years ago
Reply to the comment left by Mike W at 06/03/2019 - 11:41Thank you so much Mike, you echo my thoughts totally. I shall be doing just that, your support and encouragement is most welcomed and a much needed moral boast. When everyone else seem apathetic and nonchalant to this outrageously useless Govt agency.
3:20 AM, 18th March 2019, About 4 years ago
Reply to the comment left by Ian Narbeth at 06/03/2019 - 10:36Hello Ian,
A brief moment of you time please, as now some sense is bring made of this matter. Please could you clarify to me where this leaves me.
Tenant contacted PBs requests to leave early, as she had done so in the two previous months all which I refused. Again her request was denied through the letting agents. I receive no confirmation or acknowledgement one way or the other of what the situation was.
Then the following month no rent received agent has no idea, Tenant not returned keys, agent pursues Tenant for over a week text, emails & calls. Eventually issues an Abandonment Notice before meeting the Tenant at her new accomadation to collect the keys.
This discovery shines a different light on the issue, right? An Abandonment Notice!
1). Who is responsible for the lost rental income as the Tenant says the LA gave her permission. But how could they if the AN was issued?
2). Letting agent has ignored my three written requests to provide witness statement for my SCC hearing next month. I required a summary of events, copies of correspondence with the Tenant and the date and copy of the Abandonment Notice they issued.
Last Friday Rishi Sharma, PBs Counsel responded to say that my solicitors must contact him. I was not planning to use a solicitor as its a SCC hearing.
So must I apply to the County Court for a N 20?
15:11 PM, 25th March 2019, About 4 years ago
Reply to the comment left by Munro at 18/03/2019 - 03:20
I have been on holiday - hence the delay in replying. I am not really able to answer further but suspect the tenant will argue PB accepted a surrender of the tenancy.