2 weeks ago | 9 comments
The government hints tenants could be awarded compensation of £25,000 under the PRS Ombudsman Scheme.
Under the Renters’ Rights Act, the PRS Ombudsman scheme will provide quick, fair, impartial and binding resolution for tenants’ complaints about their landlord.
However, as previously reported by Property118, Peers have warned the scheme could drive landlords out of the market.
During a debate, Baroness Taylor of Stevenage suggested that tenants could seek compensation above the £25,000 cap by taking their case through the courts.
She said: “Regarding the compensation cap of £25,000, this has been designed to align with the established cap for mandatory property agent redress, helping to support consistency across the housing redress landscape.
“Tenants will still be able to seek a remedy through the courts if they believe a higher award is justified. We will keep the operation of the scheme, including the compensation cap, under review as part of our wider governance, monitoring and evaluation arrangements, with an initial review required within five years of the scheme being approved or designated.
“This will inform any future decisions on whether changes to the cap are necessary.”
As previously reported by Property118, ministers have also suggested the possibility of combining the PRS database registration process with Ombudsman registration. However, they have not confirmed whether landlords will be required to pay separate fees for each scheme.
Under the Renters’ Rights Act, all landlords will need to sign up for the database, which will include information about their properties that tenants can access.
If a landlord lets or advertises a property without it first being registered on the database, they can be issued with a civil penalty of up to £7,000 or a £40,000 fine if they provide fraudulent information to the database.
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2 weeks ago | 9 comments
1 month ago | 8 comments
2 months ago | 42 comments
Member Since April 2018 - Comments: 500
12:58 PM, 8th July 2026, About 7 days ago
Reply to the comment left by K Anon at 08/07/2026 – 10:03Because the RRA is biased against the landlord and how do you weed out the rogue tenants.
Member Since November 2019 - Comments: 181
1:05 PM, 8th July 2026, About 7 days ago
There are two Parties involved
Tenant and Landlord .
If the Ombudsman is to act in a Quick Fair and with impartial Judgement . Then Tenant Should also be facing a £25000. fine and Loss of Tenancy if Tenant has caused the Damage.
We are heading for another Miss Selling type Fiasco.
There appears to be a New Anti Landlord regulations and penalty fines being issued by the Government every day . I cannot think of a single reason anyone would invest in Housing people by investing in BTL under this Government.
By the Government killing off the smaller Landlords it will cause existing Landlords to plan there exit strategy. I cannot estimate how many long term happy tenants will be facing Homelessness.
Member Since February 2024 - Comments: 83
1:18 PM, 8th July 2026, About 7 days ago
Yet another government scheme to encourage landlords to leave the PRS!
The “ambulance chasers” will be rubbing their hands, advertising their no win no fee services to tenants.
Member Since February 2024 - Comments: 83
1:39 PM, 8th July 2026, About 7 days ago
Reply to the comment left by Freda Blogs at 08/07/2026 – 12:16
Probably have a sliding scale for different ‘offences’. Starting at £5k for not fixing a dripping tap for 2 days, £10k for no hot water for 3 days, £15k for 2cm patch of damp…. I just hope I am joking….
Member Since January 2025 - Comments: 120
1:55 PM, 8th July 2026, About 7 days ago
… when will the industry wake up…
This has never been an economic argument. It is a fundamental ideological shift away from traditional capitalist economics. Prices are no longer being set by the open market, but by what the mass market can afford, or is willing to pay, in a failed economy.
Politicians remain in power by enforcing this new economic model and appeasing the greatest number of voters. There are over 11 million private renters and more than 6 million social renters. At the last election Starmer only needed 9,708,816 votes to secure a 172-seat majority over all other parties combined.
The Renters’ Rights Act was the mechanism required to redistribute wealth from land and property owners to the rest of society. Governments that want to stay in power no longer rely on headline tax rates. They use regulation, penalties and fines by stealth.
Offshore private equity funds are currently sucking disposable income out of younger higher earners, who are paying enormous costs for so-called lifestyle accommodation in multi-storey co-living rabbit hutches. These units are deliberately restricted in design so they can never become proper self-contained homes capable of being mortgaged by individuals. During this cross-over phase, the rest of the market will be left to wither on the vine.
The property market as it has existed has two options: get out, or hunker down and work with industry voices prepared to disrupt, make a difference, and lobby hard for a land and property-friendly administration at the next General Election.
The industry is wasting its time with the current administration unless it is prepared to come together properly and take action it has so far been too timid to take. That timidity is exactly what has brought the industry to this point: fines, regulation, and state control over how owners use their income and capital to fund the privatised council estates the government has now created.
Member Since December 2025 - Comments: 2
2:13 PM, 8th July 2026, About 7 days ago
Reply to the comment left by Person Of The People at 13:55
I agree with this assessment. I joined NRLA last year thinking that collective might get better sense into the RRA planning. The whole idea on the Ombudsman and the Database and the Associated Penalties are exactly why Social Nations have failed economically around the globe. HOW NOW CAN THE INDUSTRY unite and bring about intelligent policies? In 40 years, and 150 tenancies, I needed only 2 evictions. The few tenants who ran into financial difficulties still survived because I was always caring, sympathetic and supportive. Now I cannot even offer a reward to a good long-stay tenant without risk that the Tribunal will say … aah you have been overcharging !!!
Member Since April 2018 - Comments: 500
3:09 PM, 8th July 2026, About 7 days ago
Reply to the comment left by Jill Church at 08/07/2026 – 13:39
Shush they probably read this.
Member Since January 2023 - Comments: 166
3:25 PM, 8th July 2026, About 7 days ago
Reply to the comment left by Northernpleb at 08/07/2026 – 13:05
You are right, Labour policy is dictated by Trots who take a dim view of private landlords. Hopefully wiser counsel will prevail in time. Good private landlords are required by society. It is not possible for the public sector to provide all the housing required. Public bodies are not as skilled at landlording as the private sector at its best.
Member Since January 2025 - Comments: 120
4:14 PM, 8th July 2026, About 6 days ago
Reply to the comment left by Contango at 08/07/2026 – 15:25
… wake up and smell the coffee… this is a reverse takeover… private rented properties with individual rents below £100,000 per annum have effectively been taken over by the state by regulation, while the capital risk, maintenance liability and occupational risk remain with the private landlord…
It is a political masterstroke and, at one level, Labour deserves credit for pulling it off… all in plain sight of the feeble so-called representatives of the property industry…
This would not happen to any other industry or profession… even those who take away our garbage are better represented…
If the property industry has any sense, it will call in people with real negotiating strength and remove the current weak, compliant and ineffective so-called representatives before any more damage is done…
Member Since October 2023 - Comments: 44
7:36 PM, 8th July 2026, About 6 days ago
If landlords have to register so should tenants. But they take the easy path. Don’t want to upset them in case they lose votes. No backbone.