Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, www.property118.com
(“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
||means an account required to access and/or use certain areas and features of Our Site;
||means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below;
||means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
||means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and
||Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at firstname.lastname@example.org, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at email@example.com, or using the contact details below in section 14.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
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||Used only to collect performance data, with any identifiable data obfuscated
||This cookie is strictly necessary for Cloudflare's security features and cannot be turned off.
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
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||Helps to understand how their visitors engage with our website
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- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
Mark Alexander - Founder of Property118
8:18 AM, 13th June 2014, About 9 years ago
I'm quite sure that such a dilemma would play on the mind of any decent human being.
However, some people cannot be helped. Clearly this man is a liability to himself. If he was a relative I could accept there would be even more reasons to help him. If he's not you also need to consider the welfare of your other tenants, your property, the neighbours and of course you own financial well being.
There are agencies to help people with these problems but the ultimate accountability comes down to your tenant wanting to help himself. From what you have said he is already killing himself. He needs to wake up to that fact and make some choices of his own. If he makes the right choices he will get the right help. If not he will die prematurely, whether from alcoholism, freezing or an accident or fight due to being drunk. This is a very sad story.
8:48 AM, 13th June 2014, About 9 years ago
What an awful dilemma.
The other concern is the danger this man is to your other tenants.
Could he cause harm while in a drunken state?
Your other tenants may live in fear of him getting drunk and this will probably make them want to leave.
It's interesting, because there was the exact same scenario on the Channel 4 documentary on "Britain's Benefits Tenants" last night.
Bev from Castledene, a letting agent very experienced in dealing with troublesome tenants, was dealing with a very similar character.
She read him the riot act and told him that if he caused trouble again, she could no longer help him.
She said to the camera that, sometimes, you just can't help people if they won't help themselves. It clearly pained her to say this as she tried everything possible to support and help.
In this particular case, the tenant ended up back in prison after drunken brawling.
You have to make the hard decision whether you risk your commercial welfare or this tenant's welfare.
I don't think there is an easy answer.
I wish you luck, whatever you decide.
8:53 AM, 13th June 2014, About 9 years ago
Reply to the comment left by "Mark Alexander" at "13/06/2014 - 08:18":
Hi Mark and Vanessa
Just to clarify...... although he is an alcoholic, he is not a problem to neighbours, the property, or to my finances (Housing Benefit pay his rent), the only people he is a problem to are his fellow residents. Therefore, it kind of comes down to balancing his welfare against that of his fellow residents (who are all younger, fitter, stronger, etc). He is not aggressive or violent. He is untidy and not very clean, but other than that he does no harm to others or to the property, it is simply his abusive manner of speaking to people that is the problem. He is not capable of living on his own, but he also would not survive very long if he lived on the streets. He is not likely to be imprisoned like the bloke on the TV documentary last night. He is an ex-soldier and has fought for Britain, but he won't accept help from The Royal British Legion or similar. People often drink for a reason, and without going into detail, this is certainly the case with this man, and no amount of "pull yourself together" and "stop drinking" advice is going to change that. Yes, he is killing himself with drink, (and he knows it), but I don't want to speed up that process by putting him out on to the streets.
9:06 AM, 13th June 2014, About 9 years ago
Thanks for the further detail Robert.
What a terribly sad story. Poor man.
The only thing I can think of is to speak to the other tenants individually and explain the situation and ask for their forebearance when this man has one of his bouts of drinking.
As long as they know they are not in any danger, they may accept that it is just the drink talking.
9:17 AM, 13th June 2014, About 9 years ago
Reply to the comment left by "Robert Mellors" at "13/06/2014 - 08:53":
This may be a safeguarding issue that should be brought to the attention of his local social services. Local authorities have responsibilities to assess the care needs of anyone who is or may be in need of community care services because of a mental or other disability, their age or ill health and who is unable to take care of themself or unable to protect themself from harm or exploitation. Social services can get involved even if the individual has not requested the intervention. You could contact the adult social care unit of the local authority to raise your concerns with them. If he is already known to them it still does no harm to contact them if his behaviour is getting worse.
9:26 AM, 13th June 2014, About 9 years ago
Reply to the comment left by "Rosamund Evans" at "13/06/2014 - 09:17":
He is already well known to the Council, as they have previously housed him and evicted him, and he is also known to various homelessness services, as they referred him to me. He was sober when he came to me, but started drinking again a couple of weeks later. However, I do think it would be a good idea to have a chat with social services so at least I am engaging with them and keeping them informed, even if he won't accept help from them (or they won't provide it due to his abuse of their staff previously).
Mark Alexander - Founder of Property118
9:34 AM, 13th June 2014, About 9 years ago
Reply to the comment left by "Robert Mellors" at "13/06/2014 - 09:26":
Have you considered getting all of the tenants together (him included) and asking them all to state their opinions on what should be done?
If they all want him out then it's their decision, not yours.
10:58 AM, 13th June 2014, About 9 years ago
Reply to the comment left by "Robert Mellors" at "13/06/2014 - 09:26":
I would say that it is definitely worth trying social services again. Local authorities have statutory duties which are now being reinforced by the new Care Act. They are supposed to train their staff effectively to deal with behavioural issues and should not refuse assistance just because he is abusive. Social Services must keep his care needs under review after an initial assessment. Just trying to force him out could lead to other difficulties.
12:14 PM, 13th June 2014, About 9 years ago
Reply to the comment left by "Mark Alexander" at "13/06/2014 - 09:34":
I agree with Mark on this one. I have three main tenant rules. One of the rules is that it must work socially.
The problem tenant may ultimately have to be separated from the other tenants. Helping him or otherwise may have to be treated as a separate matter.
12:42 PM, 13th June 2014, About 9 years ago
I had this problem in a shared house. My tenant was a great tenant. He was the only one that mowed the lawn and paid everything on time and was very good, clean and tidy, especially in the communal areas. He hated being out of work and rarely was. Then he would drink, strip off and go for a swim in the local castle moat, shout and talk to himself loudly during the night and wasn't at all nice to his girlfriend. The turnover of tenants in that property tripled and although I tried to shield him, talk to him and deal with it, I failed. It was heartbreaking as he was always so contrite and humble, when he had sobered up, as he was basically a good man. My problem disappeared when he got a job in another town. He wrote and asked me to come back when that job fell through but I wouldn't dream of it. I was just hugely relieved, although I felt ridiculously responsible for him, as I got to know him well. This is where sheltered accommodation and responsible back-up care need to be in place. You are fighting a losing battle I fear and, as you are obviously involved and it is causing you upset, then you need to draw in any resource available locally, as suggested. Alcoholics can only cure themselves. My tenant had a sad history and was ex-army - maybe it's the same chap or just a product of war experiences. (His younger, non-alcoholic, replacement did a runner on me owing two months rent and £250 for bills, so I often wished he hadn't left). Oh dear - this thread is very sad (: