13:20 PM, 9th February 2016, About 6 years ago 8
we are renting out our family home in London,having recently moved abroad. Unfortunately there has been a leak at the property (water mains, not our liability) which has caused damp issues in the lower ground floor.
We are actively pursuing the matter with our insurers and have promised to the tenants to make good, but they are seeking a rent rebate for inconvenience, claim the damp has caused ill health and general dissatisfaction with the condition of the property.
Our insurance policy includes cover for loss of rental income if they move out, but not for giving rebates. We can ill-afford a rebate as we depend on the rental income to cover the rent in our new home. However tenants are now threatening legal action.
We’d be grateful for any advice!