Vision for an independent organisation to represent UK landlords20:18 PM, 16th September 2018
About A week ago 59
Hi, I have a slightly complicated version of the question around terminating a letting agency contact.
We were with one letting agent for a number of years. Although there were issues, they found great tenants and we muddled along. The letting agency ceased to trade around 10 months ago, and all contracts were passed over to another local agency. We were informed of this move by letter and follow-up email, and although I suspect at the time I could have taken this as an opportunity to object and move elsewhere, I really had no reason to do so.
10 months on, and we’re having ongoing difficulties with the new agency. They have failed to respond to any of the tenants management issues, necessitating myself spending hours phoning various tradesmen to organise repairs. The latest is a bill for an inspection I was unaware was planned, did not agree to, and hadn’t been informed of the charge. Further, I was at the property myself not long ago dealing with a issue, therefore an inspection was not needed.
I am at a loss to what I pay the management fee for, other than holding on to the tenants deposit, facilitating the monthly rental payment into my account, and emailing me my monthly statement. I am considering terminating the contract with this agency and either moving elsewhere, or taking on the management myself. However, I am not sure where I stand on a few points.
I want to keep the tenants, but this agency did not find them, therefore I feel like I have no moral obligation to them. But are they still tied to the contract? They’ve been in place for a couple of years now, but once these tenants do decide to move on, I may want to use the agency again for tenant-finding and set up, although not ongoing management.
Any advice would be appreciated.
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