Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, www.property118.com
(“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
||means an account required to access and/or use certain areas and features of Our Site;
||means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below;
||means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
||means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and
||Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at email@example.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at firstname.lastname@example.org, or using the contact details below in section 14.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
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- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
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- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
11:00 AM, 9th August 2019, About 4 years ago
Yes I can see the trickiness of your situation. Of course, had this been the start of the tenancy you wouldn't touch a tenant like this with a barge pole, however with an established tenant it could be different.
There is a lot to think about, and I suppose it at least partly depends on your plan for when section 21 is banned, whether you would then be selling up or have another plan for the property.
For now though, in normal circumstances, I wouldn't evict a tenant on a 'might default' basis. That would be like a security guard in a shop saying 'that person looks dodgy, I'm going to arrest them in case they nick something.'
In the end though, like the rest of us, the scrapping of section 21 will bring down the curtain on any possibility of most tenants staying in any property.
11:08 AM, 9th August 2019, About 4 years ago
I would formalise any new arrangements with either a new tenancy agreement or a codicil to the existing agreement and request your tenant provides a guarantor. This can all be done amicably in the interest of a win-win. I had a similar situation with a father/daughter, he moved out with his new wife but guaranteed the daughter who was on long term sickness benefits. All worked out well in the end...
11:32 AM, 9th August 2019, About 4 years ago
I think you've answered your own question - If she's is a good tenant who happens to be in a vulnerable situation, then I would work with her. Partly from a 'decent human' perspective and partly good business sense.
She hasn't asked to reduce the rent and she's pro-actively suggested a strategy that would work. If you were to evict her you'd not only give a single mum and her kid issues (when it sounds like they have issues enough!) but you get rid of a tenant you know and give yourself a void.
Formalize the agreement and then treat it as you would any other tenancy agreement.
best of luck!
11:40 AM, 9th August 2019, About 4 years ago
Drop the rent a little as a gesture of goodwill that won't break the bank, simple.
11:55 AM, 9th August 2019, About 4 years ago
12:08 PM, 9th August 2019, About 4 years ago
Thanks all. So far you have all vindicated my own thinking. My gut instinct was to work with her on this, but I was interested to hear if anyone had any 'howlers' on why this would be a bad idea. I think the picture above captures the situation (nice choice by the editor), there is risk but it sounds as if you all think, as I do, that it can largely be managed.
12:23 PM, 9th August 2019, About 4 years ago
I rent to tenants on benefits where I have had very good long-term tenants and many of those that don't pay. In your situation, I would definitely keep her if and until she does not pay and then evict her if this happens.
It is pointless going through the eviction process at this point if she is paying as, you are likely to lose more in eviction costs, she might stop paying altogether if she is being evicted (where you could lose a substantial amount) and loss of rent due to property being empty whilst trying to find a new tenant.
To be on the safe side, you could serve a section 21 on friendly terms where, you could tell her that that you were advised to do this just in case she runs into problems where she is unable to pay the rent which you must have to pay your mortgage or, you yourself could lose the property altogether. Do make it clear verbally that you do not have any intention of evicting her if the rent is paid.
I would definitely not sign a new tenancy agreement and would just let the current one roll on. I cannot see a problem with her paying twice a month as long, as the rent is fully paid.
12:51 PM, 9th August 2019, About 4 years ago
Reply to the comment left by Clint at 09/08/2019 - 12:23
Thanks for this. What is your reasoning for advising against a new agreement? Also what are your thoughts on the deposit? What if her ex-husband asks for it back?
13:23 PM, 9th August 2019, About 4 years ago
I had a similar situation with a longstanding tenant who had previously paid late on numerous occasions. She had always blamed her partner, he had always blamed her. Anyway when he left, I went with my gut feeling and gave her the benefit of the doubt. She has been there for 4 years on her own with her children, has paid on time every month and even got some minor repairs done herself and wouldn't let me pay, 'because I've been good to her'.
Another time, there was a similar situation with a young single mum who decided to go self employed. After three months of erratic payments, where I could see she was really trying to keep up with payments due, paying small amounts as and when she earned some money, she decided to leave to go to live with her parents. She thanked me for helping and a few months later wanted to rent from me again.
Maybe trust your instincts on this one. Usually a woman will do whatever is necessary to keep her kids in a nice home. I know some don't, but I think if she's being communicative and trying to sort things out at this point, she will probably continue to do so.
13:38 PM, 9th August 2019, About 4 years ago
The deposit is a vital aspect. I had a similar problem - tenant left behind after her husband left the country with no forwarding address. The tenancy continued completely problem fee until we authorised the return of the full deposit from the DPS. Because they hadn't been informed of the change in circumstances it took six months for her to get it back. Imagine if we as landlords had been claiming some or part of it.