15:12 PM, 17th November 2021, About 2 weeks ago 21
The existing oven in a rental property in Norwich had to be replaced. Got the measurements from the tenants and ordered a new one, paid for the existing one to be disposed of and paid for the new one to be installed.
When the old one was removed from the space under the gas hob and the delivery guys tried to put the new one in, they found there was a gas pipe behind, so they could not push the new one in to align it in line with the units. They said it was not safe.
They, therefore, took away the new one saying it would not be safe to install it because of the gas pipe and also took away the old one.
They have tried 2 other ovens which did not fit and took them away.
The letting agent got one of their contractors to have a look, and he said the only solution is to cap the gas pipe and remove the gas hob and install a new electric hob and oven. He also says that he needed an oven there to know what gap/space they have got to work on.
Surely any skilled person should be able to work this out by measuring the gap and also looking at the measurement of the replacement oven/hob which will fit that space?
This has been going on for over a month and the tenants are not happy, says the letting agent, and requires it to be fixed asap. They have full management responsibility, which is lacking.
Can anyone please recommend a company which can solve this problem and instal an appropriate oven or remove the existing gas hob and fit both?
If an electric one is to be fitted, then the appropriate wiring may be necessary.
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