Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, www.property118.com
(“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
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- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at firstname.lastname@example.org, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at email@example.com, or using the contact details below in section 14.
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- Contacting Us
18:54 PM, 2nd April 2020, About 3 years ago
Reply to the comment left by Freda Blogs at 02/04/2020 - 18:39
Thank you for that. Yes I had read the governments advice - hence my frustration at the stance some of our tenants are taking. I was really asking if anyone was experiencing the same thing specifically with student letting or if it was just me!
I understand the issue for working tenants who are now out of work - that would be a completely different conversation & absolutely right that concessions are made
22:34 PM, 2nd April 2020, About 3 years ago
Reply to the comment left by JonC at 02/04/2020 - 18:26Jon - I'm in exactly the same boat. The Government's own guidance states that rental contracts must be honoured. When approached, I'm pointing them in the direction of these two sites.
The link below to the savethestudent website, a student orientated site, provides an excellent overview of student obligations:-
Also the Student Loans Company - funds will be available as usual :-
Having said that, I have a stroppy student with his father refusing to pay. I'll leave it to the County Court to educate him in August if necessary. Just a pity that he'll drag his housemates and their guarantors with him as it's joint and severable. We shall see ....
23:34 PM, 2nd April 2020, About 3 years ago
Reply to the comment left by Grumpy Doug at 02/04/2020 - 22:34
Cheers for that info Doug. So far it’s 1 or 2 people from each house for me too. I don’t know if they’re acting as spokespeople for the house or, as you say, they end up dragging the others in to it as they’re all joint tenancies.
Ultimately just a waste of everyone’s time!
7:59 AM, 3rd April 2020, About 3 years ago
When will the Government, Shelter and other organisations who have no in-depth knowledge of the Private Rented Sector, realise that for every Landlord that leaves the sector a minimum of one person or family losses a home? Other key factors: -
• PRS represents 20% of the population
• If the Council or Social cannot house the people who are made homeless, rents will rise, choice will reduce and more people will be homeless, having to stay in B&B, Hotels etc, costing the country more money.
• If will be the honest and good Landlords that will go to the wall, caused by; rent holidays, no rents, section 21 etc.
• The Tenants that cause the problem are usually the rouge tenants who do not deserve to be housed.
• As of 5th April, many Landlords will realise that the Government Tax regulations will prove that PRS is now no longer viable and leave the sector.
• Building new houses has stopped and will take many months to get back to full production, when they do it will be the houses for the private buyer which are finished the earliest.
• To rebuild the UK economy will require foreign workers, with reduction in available places to rent where are they going to live?
• During this latest crisis, Coronavirus, more Landlords have been put under financial pressure than ever before and after the last five years of Government onslaught of Taxes, regulations, rent holidays etc. More will go to the wall.
• In three months, there will be a deluge of Section 21’s and Section 8’s, 2 to 3 months after reality of the homeless will materialise!
• The Government’s generous concessions for those furlonged 80% of their wages paid, Universal Credit payments, also the self-employed, meaning that nearly all Tenants will be a position to pay rent, even if reduced. If a Tenant, then refuses to any pay the rent these benefits withdrawn and future Landlords informed of their indiscretions!
• In addition to the Courts listening to section 21 and 8 applications there will be an equal number of Small Claims Court applications for back rent, damage etc from those rouge tenants.
• Measures to highlight rouge Landlords are not working, they only effect the good Landlords, if there is going to be a Rouge Landlord register there should be a Rouge Tenant Register.
• Any Tenant who deliberately and fraudulently refuse to pay rent should have their Credit Score effected.
• With Universities closing and Students returning home not for filling the contracted rental, where will the next year intake live as these Landlords will no longer be there!
• If anyone walked into Tesco’s and took several hundreds of pounds of goods without paying it would be theft! Not paying rent is theft!
• All good Landlords will sit down and discuss with a Tenant payment plans.
• No Landlord will ever evict a good Tenant without good reason.
• Being a Landlord is a Business not a Charity and should be treated the same as any other business in the UK, this includes taxation! No return on investment leave the sector!
If the above is undisputable, it follows that the UK public need a health Private Rental sector, therefore Government, Shelter and other Landlord bashing organisations should sit down with the Landlords and find a way forward to support, incentives and improve the Sector! Failure to do will result in misery for many!
9:13 AM, 3rd April 2020, About 3 years ago
Reply to the comment left by JonC at 02/04/2020 - 18:54
Martin Lewis, on his show last night, said that students had a contract with their landlords, and if students left the accommodation early, to go home, it didn't release them from their responsibility to pay the rent.
9:26 AM, 3rd April 2020, About 3 years ago
Reply to the comment left by Lesley Lester at 03/04/2020 - 07:59
I understand your frustration. All landlords are being adversely affected in way or another, However, I think it would be naive to assume that the current state of play is the final word from Government. Importantly, while a significant number of small landlords have sold up, the number of rental properties available has apparently stayed broadly the same because larger landlords are buying up the properties at a discount. There was a report on this quite recently, though I can't remember who did it. What we are seeing is more and more lower income families and benefit tenants being unable to find accommodation because the neither small nor big landlords are prepared to take the risk.
Also, my take would be that a) the lockdown will extend way past the initial 3 weeks, b) the ban on evictions will very soon go to 6 months (as is already the case in Scotland) and c) Government will continue to push initiatives to increase the number of owner occupiers and aim to further reduce the size of the PRS
9:36 AM, 3rd April 2020, About 3 years ago
Good morning, We are students's let and our students, who now live at home sent us the letter they received from the Uni, Note that they encourage them to take advice from Shelter!
Following on from the news bulletin regarding private landlords we have the following information for you, a summary can be found under Renting from Private Landlords here. There is also a Students’ Union Facebook live session at 3pm on 2nd April with Shelter.
It is likely that you will have signed a fixed term contract which remains legally binding despite the current health pandemic. As such in theory rental payments must kept up regardless of whether you are living in the property or not as per the agreement. We are however in unprecedented times and would like to think landlords and agents would show our students some compassion with regards to keeping up rental payments. If your landlord agrees to a rent holiday period you will be required to pay this back & need to agree a repayment plan. If you do not pay your rent your landlord can pursue your guarantor & this may lead to a County Court Judgement against both parties.
The best way to deal with the current situation is to ensure strong communication is kept with your landlord and come to an agreement with them that all parties are happy with. In general the terms to be reconsidered will be:
Early Termination: Will your landlord allow you to leave the property sooner than originally contracted? This may not be today but may be at a date between now and when your contract is due to end that is fair.
Rent Reduction: Would you landlord consider reducing the rent to ease the pressure on you financially, this may be justified if you are not actually staying in the property for the coming weeks.
As per your contracts your landlord has the right to refuse the above proposals which is why it is key to outline why you are asking to give them a chance to empathise with you as much as possible. Points to include will be:
Loss of income: Have you lost your job or means to pay the rent?
Having moved out: It can be argued that you have had to move out of the property through no fault of your own and as such cannot access the accommodation you are paying for.
The University's position: The University of Surrey has outlined that we feel landlords should do what they can to help students and relieve financial pressure, as essentially that’s the "right thing to do".
Be aware you will still remain liable for your bills until you are released from your contract & your supplier has agreed to terminate your agreement with them also. If you withdraw from university you will also become liable for council tax until your tenancy is terminated.
Ultimately it is going to come down to a case by case basis, each landlord will take a view and compromise or not.
Always communicate with your landlord in writing, ideally via email. If you have a phone call conversation follow it up with an email to outline what has been talked about.
If you have exhausted the above options & are unable to come to an agreement with your landlord, please contact us to see how we may be able to support.
I will send the UNi plea shortly
9:39 AM, 3rd April 2020, About 3 years ago
This is the University of Surrey plea to Landlords. They assume all landlords will have a free mortgage holidays...
The pandemic, which is currently touching all our lives, has caused huge turmoil for all sections of society. A University, by its very nature is a family of academics, researchers, professional support staff, alumni and of course students.
The University of Surrey family has been tested to its limit, and will no doubt have to endure much more over the coming weeks and months as this virus continues to spread. Families do of course come together in times of crisis to support each other, and the University is no different. Over the last few weeks, there has been a tremendous effort from all to continue the endeavours and academic mission of the institution, as well as provide scientific and practical support to our local NHS.
However, the effect of a national lockdown is severe, and many of our students have left to be safe with their own families either at home or abroad. This was not a circumstance that anyone could foresee when embarking on a new academic year. In these exceptional circumstances, the University of Surrey has recognised that it is entirely understandable that our students wished to leave their accommodation early and will not be able to return this academic year.
The University has therefore cancelled all rent payments due for term 3 for over five thousand students in University managed accommodation who have chosen to leave early.
Not all students are able to be accommodated by the University however, and there are private landlords and providers who have not yet taken the same action to cancel rents for students who have left. It is indeed disappointing to see that many private providers have chosen to prioritise their shareholders over their student occupants, especially in light of the support being given by the government in the form of mortgage breaks.
We are today calling for all providers of student accommodation to follow our lead; do the right thing and relieve Guildford’s students of the obligation to pay rent for empty rooms.
Professor Max Lu, President and Vice-Chancellor, University of Surrey
Gemma Paine, President University of Surrey Students’ Union
10:13 AM, 3rd April 2020, About 3 years ago
Reply to the comment left by Annie Landlord at 03/04/2020 - 09:13
Three Cheers for Martin Lewis!
10:21 AM, 3rd April 2020, About 3 years ago
What utter dross from Uni's showing how little they understand.
Fortunately I do not have any student let's but both my tenants have been furloughed this week.
One is more of a problem than the other as 50% of his income is commission which is not covered by the Gov scheme.
Getting back to student let's am I correct in thinking they run from essentially Sept to Sept?
Can only think the next intake will be paying a great deal more rent to make up shortfalls from this year.
If students currently refusing to pay rent, want to return in the autumn, to the same accommodation they will have a shock as to what they will be paying.
The Conservative Government's over the last ten years have almost destroyed the PRS with its constant attacks assuming, because we rent a property, we have an inexhaustible pot of money are close to so many of us leaving it to the detriment of the country.
I have made my two tenants aware that any unpaid rent is still due. Fortunately they have both been with me a number of years, 10 & 4 respectively so hope it work out but as I depend upon the rent as part of my retirement income I am going to struggle over the next few months as I don't have mortgages!
Please, we need to stand together and petition Government of our plight. They rescinded for a year the tax changes for the IR35 sector and they need to help us in the same way.