8:40 AM, 12th January 2022, About 4 months ago 41
While I was out on a walk my tenant tried to contact me to say her boiler had broken down and the emergency breakdown co I was insured with would not attend without my permission even though the tenant offered to pay the £70 call out fee.
By the time I returned after 2 hours, the tenant had ordered another company to come and fix the problem and I had to pay their £264 bill.
My insurance company pointed out that on page 17 of the T&C’s it said that only the landlord could arrange the callout.
The company has never needed my permission to attend the property to carry out boiler servicing or CP12 certificate in the past.
Should the tenant have waited longer than 2 hours before taking action?
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