My 2 hour walk cost me £194 when my tenant could not contact me?
While I was out on a walk my tenant tried to contact me to say her boiler had broken down and the emergency breakdown co I was insured with would not attend without my permission even though the tenant offered to pay the £70 call out fee.
By the time I returned after 2 hours, the tenant had ordered another company to come and fix the problem and I had to pay their £264 bill.
My insurance company pointed out that on page 17 of the T&C’s it said that only the landlord could arrange the callout.
The company has never needed my permission to attend the property to carry out boiler servicing or CP12 certificate in the past.
Should the tenant have waited longer than 2 hours before taking action?
Many thanks
Ashley
41 comments on this article
Learn from your peers’ experience
A different perspective could help you spot an issue, avoid a mistake or find a better way forward. Read the comments and add your own views if you wish.
Previous Article
Rent being held back by agent after slipping on to periodic tenancy?
Member Since March 2018 - Comments: 15
11:25 PM, 16th January 2022, About 5 years ago
Reply to the comment left by Daveknowstheregs at 15/01/2022 – 11:05
Hi davenowstgr regs
They did show me a picture RD ( trip switch blow )
Even the tenants said he was their for 10 mins and gone BRITISH also said I was taken for granted