Shelter’s Income and expenditure figures highlighted13:57 PM, 4th February 2019
About 2 weeks ago 35
We had been using a Letting Agent to manage a property we own. The tenants were there for 16 months, leaving on 30 April 2013. Our Agent had phoned us telling us the property was “clean, in good order”, but we wanted to see it for ourselves.
A few days later we met with him at our property to find the garden hadn’t been touched for months, very overgrown etc.
Inside the property we were met with the overpowering smell of cigarette smoke – we had clearly stated no smoking.
The place had possibly had a vacuum ran over it, barely, so it was in need of a thorough clean. The tenants had apparently hired a carpet cleaner but the carpets were in an appalling state, badly marked.
A set of new ladders were missing as were a pair of hedge trimmers (electric), a gas lift bar stool was broken beyond repair, dumped in the garage and they had decided to dig up an area of our garden & throw a couple of slabs on it.
Obviously, we brought these matters up with the agent, who seemed keen to ignore our concerns. We left our property telling him we would go home and look at the tenancy agreement and the inventory.
We left him at 5:10pm, I arrived home at 5:30 and immediately sent the agent and email telling him NOT to release any deposit until we spoke to him. However, he ignored this email and our earlier instructions because, as we subsequently found out from The Deposit Protection Scheme. He released the deposit to the tenants the day after we had viewed our property with him present and after he ignored our email!!
We have been left out of pocket as we have had to re-decorate the entire kitchen, pay for carpets to be cleaned, the garden to be sorted out, missing items have had to be replaced…but we want to take action against the agent, who will help us??
Please Log-In OR Become a member to reply to comments or subscribe to new comment notifications.
Our mission is to facilitate the sharing of best practice amongst UK landlords, tenants and letting agentsLearn More