Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, www.property118.com
(“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
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- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at firstname.lastname@example.org, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
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- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
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- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at email@example.com, or using the contact details below in section 14.
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- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
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- Contacting Us
Mark Alexander - Founder of Property118
7:51 AM, 17th June 2014, About 9 years ago
Hello Dee "Landlord Basher"
Let's hope we can show you that GOOD landlords far outweigh the numbers of bad ones.
Good landlords hate bad landlords as much as good tenants hate bad landlords.
Bad tenants and bad landlords probably deserve each other!
I'm working on the basis that you are a good tenant who hates bad landlords, in which case, we are all on the same side here at Property118, right? That being the case, perhaps you might consider changing your title to bad landlord basher?
Now then .... phase one ....... call your local environmental health officer. He has the powers to order you landlord to get this work done.
Phase two - find a "no-win-no-fee" solicitor who will sue the landlord. As much as it pains you to do so you must continue to pay your rent.
Phase three - look up retaliatory eviction. Two Property118 readers called Roy and Tanya went through something very similar to you and their story and all advice given to them is well documented here at Property118. It's a long thread but you really ought to read it - see >>> http://www.property118.com/retaliatory-eviction-possibility-of-civil-litigation/42290/
I wish you good luck and keep posting.
I appreciate you are angry but don't lash out at the people who are trying to help you, otherwise your experience of forum Karma will be that you will be less likely to get the help and advice you deserve.
I'd like to think the embers of Property118 will convert you to being a supporter of The GOOD Landlords Campaign. By all means, continue to bash bad landlords, metaphorically only of course!
8:42 AM, 17th June 2014, About 9 years ago
That sounds awful and the property is obviously not fit for purpose.
Can I ask out of curiosity how you came to rent the property as I am assuming from your story there is no agent and there was no viewing.
Have you paid a deposit and is it protected?
9:52 AM, 17th June 2014, About 9 years ago
There WAS a viewing (Dee mentions a mat hiding damage to kitchen floor), but the things that Dee has discovered would probably have escaped her (his?) notice in a quick 15-minute whizz round the property, which is often all a prospective tenant will get. How many viewers check inside the oven and that the garage door works, never mind the wiring behind the fridge?
Mark gives good advice - call Environmental Health at the council straight away and ask them to inspect the property (they'll do a HHSRS inspection - or at least they would in England; not sure if it's the same in NI). Besides all the disrepair issues, failure to provide a Gas Safe certificate is a criminal offence, at least in England.
But don't withhold rent; you want to be able to show that you haven't bent the rules in any way. If there's an urgent repair that needs doing and the landlord isn't doing anything about it then you can get it done yourself and deduct the cost from the rent (tell the LL that you're doing this), providing the LL with any invoices involved.
9:54 AM, 17th June 2014, About 9 years ago
Reply to the comment left by "Lynne Davis" at "17/06/2014 - 09:52":
Quite correct Lynn my mistake.
10:03 AM, 17th June 2014, About 9 years ago
You have my sympathies. I agree with most of what Mark suggests, though I'd hesitate to jump straight for the solicitor option: you are clearly dealing with a lackadaisical and ignorant landlord who does not realise the dangers her neglect is causing to you, and her own property. You need to get her to fix the faults and the gas cylinder situation, and I would negotiate about compensation, with the threat of legal action as a backup.
I would definitely call in the EHO, then write a letter to the landlady detailing your concerns, so you have something in writing. Send the letter recorded delivery so you have proof of postage. Keep the letter factual and objective and in keeping with what the EHO recommends (i.e. don't list every minor issue and don't rant). Also refer to any clauses in your tenancy agreement (I assume you have one) regarding the landlord's responsibilities as regards safety and maintenance, and comment that the landlord has a *legal* responsibility to provide a gas safety certificate and confirm the furnishings meet the 1988 Fire Safety regulations.
At the end of the letter say you also wish to request financial compensation - say a month's rent - for the lack of cooking and heating facilities, and the disruption caused (both in the past and looking forward to when the repair works are done). And add some wording that you wish to settle this matter amicably, because although you have been advised by Citizens' Advice (or the NI equivalent) that you could pursue legal action in the Small Claim's Court, you would hope to avoid the costs and potential animosity involved in taking this route.
In other words, you can show you have the option of using a large stick (EHO and legal action) to beat the landlady with if necessary, but you will probably get a better outcome if you also show that you recognise one or two of her difficulties (the bad previous tenants, for example), that you are reasonable and prepared to negotiate, whilst at the same time you are not a pushover and need the issues resolved, after which you intend to stay at the property for several years and hope you can all have an amicable relationship.
Of course, a visit to Citizens' Advice would be useful - take a draft letter, the EHO report if you have one, and your tenancy agreement with you.
As regards the mildew, this is probably due to insufficient ventilation in the house and will partly be due to the previous tenants' behaviour. We've had an extensive discussion about this recently on Property118 but I can't find the thread at the moment! You should ask the landlady to install at least one extractor fan in the kitchen and bathroom, ideally with a humidistat so it comes on whenever the humidity is too high. This will be to her advantage as much as hers, as it protects the furnishings from damage and will save her the cost of redecoration.
Mark Alexander - Founder of Property118
10:12 AM, 17th June 2014, About 9 years ago
Reply to the comment left by "Tony Atkins" at "17/06/2014 - 10:03":
The recent discussion you are referring too is, I suspect, this one >>> http://www.property118.com/tenants-bathrooms/66405/
10:33 AM, 17th June 2014, About 9 years ago
If I were you, I would hand in your notice and find somewhere else.
This is a typical example of a "rogue" landlord and the best way that these landlords are filtered out is not to give them any business!
You are a client of this landlord and you have paid for a safe and compliant home.
You are clearly not going to get it, judging by the landlord's attitude.
This landlord should not be allowed to rent out properties. If no one gave him/her any business, then she would go bust or sell up.
Tenants have the right to vote against bad/rogue landlords with their wallets.
It's pretty obvious to me that you are never going to get any joy with this landlord. Why suffer the hassle? Move on and find a more decent place with a landlord who provides a compliant and safe property and who deals with repairs and maintenance in a timely manner.
Mark Alexander - Founder of Property118
10:36 AM, 17th June 2014, About 9 years ago
Reply to the comment left by "Vanessa Warwick" at "17/06/2014 - 10:33":
We must bear in mind that Dee is only 12 weeks into his/her contract which is highly likely to be at least 6 months in term.
10:38 AM, 17th June 2014, About 9 years ago
Hi Vanessa - unfortunately Dee is only 12 days into her tenancy so she is trapped there for five and a half more months, assuming she's on an AST. I think her only option is to negotiate with the landlady to be allowed to leave early.
11:42 AM, 17th June 2014, About 9 years ago
Thank you 118 folk. Pleasantly surprised by your responses. I am now 13 days into a 12 month AST. There was an agent involved on a tenant find only basis. That said, the agents are still communicating with me and it has been them who have to date sent out the workman who found the electric issues (there are more than I mentioned but didn't want to write a book).
In NI LL's have 14 days to protect the deposit and 28 days to tell me where it is. I checked with 2 of the 3 schemes yesterday and it wasn't with them. The third scheme doesn't let you check, not online anyway. I will call them but LL has until tomorrow.
The main reason I won't just walk is that my dad is guarantor, any thing will stress him and he will just pay it. There are family health issues and I just couldn't do anything to cause him further stress. He doesn't know any of this.
We also have a new LL registration scheme but my LL is not registered.
I read Roy & Tanya's thread (well done) )and was struck by the solicitor who said that tenants always start off full of fight but run out of steam when the going gets tough. That makes his job harder. So if people like me just give up and move on, how will these types of LL's ever realise that this is not acceptable? If I leave this house will be back up for rent within days and it's not safe. That doesn't sit easy with me.
Housing Rights told me last week that I needed to give the LL reasonable time to fix everything before contacting EHO. They thought 2 weeks. I disagree and think that is too long but had decided to keep to it as they should know what they are talking about (I remain unconvinced).
I can't stop thinking about what could have happened with the LPG gas leak. That somebody could take chances with the lives of others has shocked me. This, for me is by the far the worst thing that I have experienced at the hands of a LL. I can't explain the feeling of fear, standing with a leaking cylinder listening to the neighboring kids, barbecues all around and I hadn't got the slightest idea what to do. It was awful.
I have communicated everything in writing and have made an effort to keep my tone considered and reasonable. In fact I have been very calm in all communication, I know ranting will not help.
What would be considered a reasonable amount of time to have the gas issues fixed and the cooker replaced (which is what I have been told by a registered engineer needs to happen)
Taking on board all comments and do genuinely appreciate the time you are all taking to help me.