Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, www.property118.com
(“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
||means an account required to access and/or use certain areas and features of Our Site;
||means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below;
||means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
||means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and
||Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at firstname.lastname@example.org, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at email@example.com, or using the contact details below in section 14.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
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- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
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- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
Mark Alexander - Founder of Property118
13:18 PM, 16th April 2013, About 10 years ago
@Industry Observer - thank you for pointing out that some elements of Paul Barrett's comment above were libellous. I have moderated both his post and yours to remove the libellous references.
15:08 PM, 16th April 2013, About 10 years ago
IO why do you think that a high premium compared to mine mkaes that policy better!?
It isn't and it doesn't!
It puts LL off considering a cheap RGI policy.
My cheap policy paid out and it would have been NO different if I had an expensive policy.
Just because I have found a cheap policy that works doesn't mean to say it is NOT as good as the expensive ones.
Of course as a generalisation you may well be correct.
I can only quote from my experience with a cheap policy and can honestly state I would have no issue with using them again or recommending them to other LL.
Price is NOT necessarily an arbiter of an effective service.
The majors charge what they charge; NOT because they their service is necessarily better but because they market their brand and push for the max charge they think the market will stand.
Of course it is all down to what the underwriters require as far a premiums for risks covered.
NOT all underwriters have the same risk outlook and have systems to ensure they can effectively pile them high and sell them cheap.
The policies still work.
So price does not indicate the effectiveness of in this case a RGI policy
15:35 PM, 16th April 2013, About 10 years ago
You obviously know better Paul and are determined to have the last word so let's leave it at that.
All I'd say is in 40 years of having policiers ranging from life cover to pet insurance I never did find one where cheap - and I mean significantly cheap - weas better.
Pet insurance is actually a very good example. PetPlan is very expensive and the premiums increase about 10% a year but they are exceptionally good when it comes to claims.
As I say you pays your money and you takes your choice. Personally I couldn't give a monkeys I just quoted names of companies with outstanding track records strecthing back literally over decades.
Mark Alexander - Founder of Property118
16:16 PM, 16th April 2013, About 10 years ago
I have to side with Paul on this one. The "big boys" have had it all there own way for a very long time, however, they are now finding their model is under attack from many angles they are very quickly losing market share. One only has to search Google or read the newspapers to identify some of the dirty tricks the established businesses have been to Court for in recent years. There are good and bad policies at both ends of the charging spectrum. The small print is the bit to be wary of. If you understand that you will usually be fine. My advice is steer clear of warranties and look at proper RGI which is regulated as an insurance sale. Then read the small print on the policy within the 14 day cooling off period and be absolutely certain that you know what to do and when to do it in the event of a claim. If you can't comply, cancel the policy. Timing and procedures is the biggest reason for these types of policies not paying out, regardless of how much or how little the insurer actually charges.
19:53 PM, 17th April 2013, About 10 years ago
Take the guarantee.
But be careful with the 6 months up front and more than 5 weeks rent of a six month AST. Some people say you might be creating a tenancy of sixmonthly periods rather than monthly. This could go very sour if true especially during any periodic period after the first six months. Also some say more than 5 weeks of six months may create a premiun which could make the AST transferable.
Renew the AST now and again to re-reference the dad!
0:53 AM, 18th April 2013, About 10 years ago
I agree with you Mark that I am correct.
Sometime people are loath to accept a market has changed!
I would go even further in DD on any RGI policy.
I would ascertain WHAT the claim requirements are BEFORE I took a policy out.
I wouldn't give myself 14 days as by then it might not be the policy you wanted.
Then you cancel and go for another one that you like as a result of checking their claim process.
Tenant is checked and FAILS!!!
I would like to have a list of ALL the RGI companies claim process and requirements FIRST; then look at the facilities that the RGI policy provides and then look at the price, then I would buy.
Most people do it all the other way round; which is then too late!!!
1:12 AM, 18th April 2013, About 10 years ago
Had a very similar case but went badly wrong. First she had cats instead of kids, her father lived in scotland and spain. finally, she said she was starting a business hence the guarrantee but it turned out that she was on benefits!
Where it went wrong is:
1. What happens at the end of the 6 months when they give excuses for the late money.
2. The money gets later and later with usual promises until it gets 2 or 3 months late
3. You wait until the end of contract and give notice, she stays put and played the eviction system.
4. The dad then denied he was the guarantor and it took a lenghty court case to get the CCJ on him for part of the outstanding money. Dont accepted a guarantee unless the person is in England or Wales otherwise, they can drag the scottish courts into it and then its game over.
5. When she was evicted, she trashed the place with cat poop everywhere.
6. In the end I got my money back but took about a year of pulling my hair out.
Dont do it - get her checked out and then go on a monthly basis. 6 months sounds tempting but its not.
5:47 AM, 18th April 2013, About 10 years ago
Setting sympathies aside and assuming due diligence has been done on the facts I see nothing wrong with the tenant. Rarely is there a perfect tenant and each case must be judged on merit
I have had a similar experience with a long term tenant who fell ill and went on income support. for a year. They maintain the house well and the only issue was my insurance company who declared that they did not insure for support tenants. After a brief chat they conceded as the tenant had been in place for a couple of years. They have now been a tenant for 12 years and the tenant is back at work
But just sometimes the right thing is also the human thing to do
13:59 PM, 18th April 2013, About 10 years ago
Has the Law changed ? 10 years ago I went abroad on assignment and rented out my home through an established Estate & letting agency. They found some tenants fairly quickly - a self employed businessman with his 'Other woman'. Due to his divorce proceedings and the freeze of his assets etc he failed the credit reference but he had the cash to pay. The agency suggested he pay up front if he liked the property, so we did a 6 month AST and the Agency kept the upfront cash in their client account and transferred it to me on monthly basis. This seemed like an elegant solution - however I appreciate that I was on a full management and the law may have changed ( or even then it was plain wrong?). Could a trusted third party not hold any upfront rent and transfer it to the landlord periodically?
8:35 AM, 20th April 2013, About 10 years ago
Query to Paul Barrett: Which company provides your RGI? Would be very useful for future needs! I currently have a rental warranty on my tenant, but after reading the correspondence on this matter, I realised I should have taken a RGI.