Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, www.property118.com
(“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
||means an account required to access and/or use certain areas and features of Our Site;
||means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below;
||means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
||means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and
||Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at email@example.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at firstname.lastname@example.org, or using the contact details below in section 14.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
|Name of Cookie
||Used only to collect performance data, with any identifiable data obfuscated
||This cookie is strictly necessary for Cloudflare's security features and cannot be turned off.
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
|Name of Cookie
||First / Third Party
|__utma, __utmb, __utmc, __utmt, __utmz
||Helps to understand how their visitors engage with our website
||Helps to understand how their visitors engage with our website
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
10:27 AM, 19th November 2018, About 4 years ago
All landlords have a responsibility now for the actions of their tenants and can face fines of up to £30,000 issued by Local Authorities.
Obviously speak to the HA first, but it would be interesting to see if a council takes action against a Housing Association in the same way it might a private landlord.
10:36 AM, 19th November 2018, About 4 years ago
I don't see how the Housing Association can be held in anyway responsible for damage to a boundary fence even it was caused by their tenant, it didn't happen as a result of negligence on their part.
Shouldn't this be dealt with by her car insurance provider, obviously assuming she has insurance in the first place. That would in my view be the obvious way of dealing with this.
11:13 AM, 19th November 2018, About 4 years ago
Yes correct James. I was assuming the tenant was non-responsive on the issue.
11:47 AM, 19th November 2018, About 4 years ago
Reply to the comment left by Neil Patterson at 19/11/2018 - 10:27
"All landlords have a responsibility now for the actions of their tenants and can face fines of up to £30,000 issued by Local Authorities."
This is news to me, Neil. Could you point out the legislation?
13:16 PM, 19th November 2018, About 4 years ago
Your own building insurance should cover impact damage subject to any excess and your insurers will seek recovery from the driver. I believe they will also have access to the motor insurance database so can go direct to the car insurers if the neighbour fails to co-operate.
15:19 PM, 19th November 2018, About 4 years ago
Might have got a bit carried away John >> https://www.gov.uk/government/news/crackdown-on-private-landlords-renting-overcrowded-and-dangerous-homes
Councils are being given tough new powers to tackle the small minority of rogue landlords who rent out overcrowded properties and impose fines of up to £30,000 for those landlords who do not comply.
From October councils will be able to set minimum bedroom size standards and also introduce limits on how many people can live in each bedroom of a licenced multiple occupancy home. Councils will be able to use national minimum standards or apply even tougher requirements in order to address specific local needs.
This move will help ensure tenants have the space they need and deserve as well as reduce health and safety risks they face by sharing cooking and washing facilities with too many people.
The new standards will apply to all landlords seeking new licences. Landlords of existing properties will be given up to 18 months to make necessary changes when re-applying for a licence when it expires.
In a move to stop rubbish piling up outside some shared rented homes, often presenting health risks and blighting neighbourhoods, landlords will also be required to provide adequate waste storage facilities in line with their local authority’s rules. If they fail to do so they could face a fine.
These latest measures build on wider government action to drive up standards in the private rented sector by tackling bad landlords. This includes the launch of a new database of rogue landlords and introduction of banning orders for the worst offenders coming into force next month.
Minister Heather Wheeler said:
Everyone deserves a decent and safe place to live. But some tenants are being exploited by a minority of unscrupulous landlords who profit from renting out cramped and sometimes squalid or dangerous properties.
Today’s measures will mean landlords must provide adequate space for their tenants or face a hefty fine. It is part of a raft of new powers for councils to crack down on rogue landlords and comprehensive action we are taking to improve conditions for private tenants.
Last month new legislation was introduced requiring more landlords to obtain a licence from their council. Landlords of 1 and 2-storey multiple occupancy properties will be brought within scope of mandatory licensing requirements across England, affecting roughly 160,000 additional properties.
Minimum space requirements
Rooms used for sleeping by 1 person over 10 will have to be no smaller than 6.51 square metres, and those slept in by 2 people over 10 will have to be no smaller than 10.22 square metres. Rooms slept in by children of 10 years and younger will have to be no smaller than 4.64 square metres.
The licence must specify the maximum number of persons (if any) who may occupy any room and the total number across the different rooms must be the same as the number of persons for whom the property is suitable to live in.
Extended scope of mandatory house in multiple occupation licensing
National mandatory licensing currently only applies to houses in multiple occupation that have 3 or more storeys and occupied by 5 or more people. It is being extended to cover one/two storey houses in multiple occupation which are occupied by 5 or more people.
The government has re-affirmed the need for councils to provide comprehensive and frequent household waste collections which are free at the point of use. Councils should not seek to impose backdoor waste charging of residential properties, including houses in multiple occupation.
Banning orders and landlord database
A small number of rogue or criminal landlords knowingly rent out unsafe and substandard accommodation.
The Housing and Planning Act 2016 introduced a range of measures to tackle rogue landlords:
civil penalties of up to £30,000 as an alternative to prosecution – came into force April 2017
extension of Rent Repayment Orders to cover illegal eviction, breach of a banning order or failure to comply with a statutory notice – came into force April 2017
banning orders for the most serious offenders – to be implemented in April 2018
a database of rogue landlords/letting property agents convicted of certain offences – to be implemented in April 2018
17:14 PM, 19th November 2018, About 4 years ago
Reply to the comment left by Neil Patterson at 19/11/2018 - 15:19
Thanks Neil. You almost gave me a heart attack!
17:22 PM, 19th November 2018, About 4 years ago
About 4 years ago I had a hedge damaged by joyriders losing control of a car. The police couldn't identify an owner (the car was abandoned at my house), or who the driver was. I was pleasantly surprised to find that I could claim in this situation. Apparently the insurers are levied to provide a fund which pays out for hit-and-runs. I can't remember if it pays out for uninsured drivers as well. I don't even think I went through my car insurer, as my car was not involved. I don't even think there was an excess. But I did need a crime number.
18:39 PM, 19th November 2018, About 4 years ago
A member of my family was targeted by a local family (housing association tenants) which resulted in our family member (a teacher) having a breakdown, moving out of her home and being repossessed. So my opinion of the way some housing associations operate is not very high. LHAs do, however, have Anti Social Behaviour officers who should visit you so you can point out the rubbish etc. Unfortunately, without evidence, they may not accept your complaint about the fence, but worth a try
0:06 AM, 20th November 2018, About 4 years ago
Reply to the comment left by John Frith at 19/11/2018 - 17:22
You are correct, the fund is administered by the Motor Insurers Bureau, set up originally to deal with personal injury claims against uninsured drivers, extended to cover claims against untraced drivers and then to include property damage.