Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, www.property118.com
(“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
||means an account required to access and/or use certain areas and features of Our Site;
||means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below;
||means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
||means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and
||Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at firstname.lastname@example.org, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at email@example.com, or using the contact details below in section 14.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
|Name of Cookie
||Used only to collect performance data, with any identifiable data obfuscated
||This cookie is strictly necessary for Cloudflare's security features and cannot be turned off.
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
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||First / Third Party
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||Helps to understand how their visitors engage with our website
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- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
12:10 PM, 21st May 2014, About 9 years ago
Expecting people that don’t know each other that are renting on separate AST to divide a bill between themselves is just asking for problems.
Electric heating costs about 3 times as much to run as gas heating, gas also creates less CO2, so is clearly the most cost effect and environmental option for a normal home.
It is relatively cheap and easier for a landlord to meter how much electricity is used by each room. However there is a bit of pain in collecting the payment or selling cards to the tenants.
Also the electricity connections to the building will most likely need uprating if electric showers are used in every letting room, this is not cheap.
There seems to be no cost effect way at present to measure the heat usage in a single room on a gas CH system, yet alone be able to sell the tenants cards for a heat meter. (Hot water usage for showers is a bit easier to measure.)
Given the size of the HMO market, why has on one come out with a system to control the use of CH in a HMO, that allows charging to each tenant????
12:48 PM, 21st May 2014, About 9 years ago
Reply to the comment left by "Ian Ringrose" at "21/05/2014 - 12:10":
One way the limit if not measure the heat to each HMO bedsit room is to have each room on it's own heating "zone" with it's own wall mounted thermostat in each room.
Of course the room thermostat would need to be one with a tamper resistant temp limiter. Who knows, some tenants may even use the wall stat to turn their heating down instead of opening a window (one can live in hope!)
I have just fitted the Landlord version of Inspire Home Automation room thermostat to control the temperature in one of my HMO houses. I have locked the menu and set the temperature to 21C. I can now control and monitor the central heating from my PC and even via a phone app! It remains to seen if it actually reduces the fuel bills.
I was also thinking of conducting a survey via perhaps Survey Monkey and asking the tenants in each HMO house whether they would prefer the heating on constant at a lower temperature or on higher but for limited periods of on high and constant for an extra £5 week.
14:18 PM, 21st May 2014, About 9 years ago
Reply to the comment left by "Steve Masters" at "21/05/2014 - 12:48":
The last time I check none of these fancy WiFi enabled thermostats could even record how many minutes of heat they requested for the room over each month. If they could then putting each room on its own S Plan zone and dividing up the gas bill based on the “minutes of requested heat” would not be a bad solution.
The Honeywell “smart” TRVs would be a great solution if the central control box would log what heat they requested.
I have considered putting an Electronic Timers / Hour Meters, (e.g. Baumer IVO B148.002XC9C) on each zone in a S plan system. But this seems such a shame when all thermostats these days have CPUs that for want of a small software addition could record the information.
15:18 PM, 21st May 2014, About 9 years ago
Reply to the comment left by "Ian Ringrose" at "21/05/2014 - 14:18":
The way I see it HMO regulations state that each tenant should be able to control their own heat and there should be enough heat to reach 21C in all habitable areas.
So the way I see it is that all habitable areas should be maintained at around 21C. For the central heating system this can be achieved with locking and limiting TRV valves in each room and a Locking and Limiting room thermostat in the coldest part of the house.
I don't have to provide any more heat than that and I doubt any measure will persuade tenants to use much less than that. The bill for around 21C should be factored into every tenants rent.
Then one just needs to find a solution for those pesky electric heaters that tenants have a habit of bringing into the house and leaving on.
10:57 AM, 22nd May 2014, About 9 years ago
Reply to the comment left by "Steve Masters" at "21/05/2014 - 15:18":
I would rather have a system that heated each room to say 15c with the tenant having an option to turn it down, then a “boast” button in each room that heated to 21c for 2hrs when pressed.
(People like their rooms cooler when sleeping, but if you have anyone on sift work a single timer does not work.)
An interlock to a magnetic switch on the windows would be great, so the heating was turned off in a room when the window was opened. (But what if a tenant goes away leaving a window open when it is -5 outside? How do I stop the radiator freezing?)
11:02 AM, 22nd May 2014, About 9 years ago
Reply to the comment left by "Ian Ringrose" at "22/05/2014 - 10:57":
What a great idea, surely someone somewhere could invent this?
11:15 AM, 22nd May 2014, About 9 years ago
Room thermostats with Boost buttons exist.
TRV valves with open window detection exist, more commercial than domestic.
Frost stats exist.
To make them all work together the open window detection would need to be incorporated into the room stat/controller.
Does anyone know if such a product exists?
10:50 AM, 24th May 2014, About 9 years ago
We had our first HMO as 9 rooms with 'all inclusive' and after a year the bills just kept rocketing, heating on 24/7, lights, computers - TV on and no one in. I changed the meters to key meters and put on the amount I'd budgeted for the gas and electricity and anything over they topped up - I put on every month. At the start they didn't go over and was half of the bills when it was un regulated - however didn't work for the gas as they kept running out and the boiler would go out and we kept having to go over to turn it back on - so this was put back on the normal meter and I now do a set amount of hours of heating and hot water during the day and the controls are locked away - the tenants know when they take on the place that heating is not 24/7 and timed for 'workers' - some grizzle when the weather is cold, but I tell them I'm not in control of the weather and if they want to take on the bills be my guest, so far no takers. No control is out of control, tenants do not behave the same when they pay the bills - I have tenants who are in control of their own bills and they are just fantastically low!! they moan that the house is cold but when I see the bills you can see that they don't put the heating on.
10:56 AM, 24th May 2014, About 9 years ago
Reply to the comment left by "Steve Masters" at "21/05/2014 - 15:18":
My HMO officer told me that there are no residential regulations regarding heating as long as I do not prevent them from supplying their own heat via a heater - as I've just posted ,I have my electricity on a key meter and heating timed and cannot be over ridden - they are welcome to plug in heaters and with the key they are in control of the bills - and they choose to put on a jumper, if I was paying they'd put on their shorts and flip flops and put on the heating - and open the window when it's too hot.
22:25 PM, 27th May 2014, About 9 years ago
Hi folks here is how i manage my HMO's
- PIR sensors on all communal lighting - set on timers and daylight work v well
- Low energy bulbs throughout
- Hive remote heating - v easy to monitor and control
- I dont rent to DSS - working tenants only - never had a case of anyone touching the stat
- I cover stats with lockable covers
- Heating is on fr 7 - 9m and 4pm - 10pm
- GCH is off below 17c and during summer months
- Nothing is allowed to be charged without being in room - cleaner checks every two weeks
- W/M and tumble dryers are on coin slot timers
showers are a problem as some tend to take several a day for ages.....!
great post 'food for thought'