Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, www.property118.com
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- Definitions and Interpretation
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- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
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- Our Data Protection Officer is Neil Patterson, and can be contacted by email at firstname.lastname@example.org, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
- Date of birth;
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- Number of properties owned;
- Accountants details;
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- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
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- Replying to emails from you;
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- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
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- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
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- Contacting Us
13:41 PM, 5th June 2014, About 9 years ago
Reply to the comment left by "Ian Ringrose" at "05/06/2014 - 13:37":
Tell me more about external wall cladding - I have a very cold semi - heat disappears once heating is put on (tenants in total control of the heating) - please, is it successful and if so how successful.
13:53 PM, 5th June 2014, About 9 years ago
Reply to the comment left by "Ian Ringrose" at "05/06/2014 - 13:37":
Ian - I used the PRT-N. They are great - only issue was that they recommend using Cat5 cable which is nice and cheap but the conductors are fragile - next time would use alarm cable instead which is multi core. The heating is on two pumped loops, one for the bedrooms and the other for the common areas, with a single port valve by each room. Two UFH wiring centres. The relays in the wiring centres drive the boiler switched live inputs and no problems with cycling.
Harlequin - they program their own programmer with their own timetable - 3 on-off times per day, weekdays and weekends. One it's set there is nothing for them to do. I give them simplified instructions 🙂
14:04 PM, 5th June 2014, About 9 years ago
Reply to the comment left by "Harlequin Garden" at "05/06/2014 - 13:41":
What is the structure of your property, how old is it and how well is the structure sealed against infiltration (trickle vents, vents for gas appliances etc)?
14:20 PM, 5th June 2014, About 9 years ago
It's a late Edwardian brick built with a solid flank wall. It has a massive (about 1.5m) meter void under the floorboards. There are air bricks under the floor and a couple in the flank wall into rooms, which is the devil's own job to stop tenants from blocking up or keep open, so we also battle with condensation, given the replacement windows. The tenants also complain that the sealed unit windows let in draughts, which they don't so am guessing the hot cold exchange does this. I have put in a fresh air fan into one flat with a condensation problem (envirovent?) seem ok and sorted out the problem of condensation. The problem with this place is the the tenants don't heat the house - they put it on and off as an when they come in/go out as they pay the bills. It was different when we had the 'all inclusive' wrist band going on - it was like a the Bahamas and they walked around in shorts and T shirts.
15:06 PM, 5th June 2014, About 9 years ago
Reply to the comment left by "Harlequin Garden" at "05/06/2014 - 14:20":
Air change rate is the single biggest killer of heat retention. If its old Edwardian there is a high chance of fire places as well, is that correct?
If it a solid (non cavity) double skin structure then I would first look to start sealing the building. The ventilated floor will also be a big killer, to slow this air change rate down you could try a very good quality rubber (as opposed to foam which lets air through) thick underlay. Maybe laying a polythene sheet (taped and sealed joints and edges) first.
Of course the more you seal the more condensation becomes a problem (due to a thing call dew point and humidity levels) Condensation at a given relative humidity forms as soon as it hits its dew point temp, the greater the RH the more easily it will form as condensation on cold surfaces.
On the matter of air change rate, if you had a hermetically sealed building your heat loss due to infiltration (except when windows and doors are left open!) would be 0.
This is why plate heat exchanger vent systems work so well as they introduce tempered "fresh air" into the building by reclaiming the heat energy from the exhausted warm moist outgoing air. That's called controlled ventilation vs casual ventilation (which is not controlled).
All these systems the guys are discussing are all good and its just a matter of cost verses effectiveness and control. If you are fortunate enough to be able to completely start again and re-pipe the entire heating system I would always choose weather compensated controls.
As I said before they load match the outside air temp and the thermal performance of the building so much better than any other method.
8:28 AM, 6th June 2014, About 9 years ago
It's good to see this thread *finally* turning to building fabric.
Given that the law requires Ts to have significant control, it is about incentives, visibility of cost and minimising energy needed. I'd say that all the high-techy suggestions are - to a degree - deckchairs on the Titanic.
The main driver will be cost experienced by the Tenant.at the point it hits their bank account. That is the point that effects action. I really want to see is Ts adding bills to rents when making a rental decision.
In our student houses the first two are managed via a scheme offered by our agent which charges a fixed cost per week per student for services and does a rebate/surcharge at the year end. The agent lets the students choose between suppliers for the year, and charges 50p a week for the service. All students are on a single contract. This is the blurb:**moderated - self promotional links are not allowed - please see >>> http://www.property118.com/advertising/65073/ **
Our houses are roughly Unipol level 5 6-beds and have an EPC score of about 75. They were purpose built just before 2000.
The ideal Central Heating solution would be not to need any and we are at the point where the cost of building such a house is only slightly more (5% or so) than a traditional setup, and doesn't need much complicated gubbins. The next new one I build will use the 'passive house' process, but without certification, as it models how a house works in detail, and will use some form of solar storage heating without moving parts, with a small secondary source for 'boost'. It will not have gas.
Hot water is ultimately a bigger problem than heating, since the instant heating requirement is higher. You need a big buffer tank.
On refurb, external wall insulation and all the other bits and pieces (good DG, airtight doors, under floor insulation etc) may make a difference of 50-80% over a house with nothing updated). OTOH lifestyle changes can halve costs on their own, but LLs do not control that.
Underfloor insulation is important, or alternatively a 'skirt' of insulation outside the house walls, so that the ground under the house heats up over time.
@nigel fielden, @harlequin garden, @ian ringrose There is detailed conversation on refurbishment over at the Green Building Forum. I have put forward an LL view, but the more the merrier.
As an aside, has anyone else calculated the lifecycle cost of a gas boiler? Horrific.
14:32 PM, 7th June 2014, About 9 years ago
Reply to the comment left by "Matt Wardman" at "06/06/2014 - 08:28":
It's all very well and good talking about the building, and incorporating low energy solutions into a new build property, or even in a renovation, but the OP seemed to be asking about an existing HMO property where heating, lighting, etc, are included in the rent. I imagine that most HMO landlords have older properties where the thermal efficiency is limited by their traditional build.
Most of my HMO properties date from 1900 to 1950s and the cost of retrofitting with solar heating, underfloor insulation, solid wall insulation, etc, would be prohibitive, thus I, and other LLs with similar properties have to deal with residents who have the mindset that as the heat is included in the rent then they may as well have in on full blast all day everyday and if they get too hot then they will open a window or door and let the heat out. This is the reality of renting out to HMO residents, and this is the behaviour that I would like to curb, so that heat and power is provided as required, but is not wasted.
15:16 PM, 7th June 2014, About 9 years ago
Finally someone on the same page and dare I say the 'real world' of HMOs
7:23 AM, 10th June 2014, About 9 years ago
Reply to the comment left by "Robert Mellors" at "14/05/2014 - 19:27":
I'm just setting up my hmo
I have put señor lights in communal spaces.
But I was thinking of just thinking of setting combi to come on at set times for heating only.
Or constant at low temp?
And as it in its own room that room would be locked?.
Is there anything other advice you can offer please.
Also what do you supplied in each room?
10:27 AM, 10th June 2014, About 9 years ago
I have several HMO's i have just switched to Hive heating for £199 and set the combi boiler to come on for C/H from 6.30am - 8.30 and 4.30 - 10pm each day.
During June to Sept the Central Heating is off. I am astounded that some LL's leave it on 24/7 i do not see the need to do this unless you live in colder northern areas of the UK. We are in Essex so i suppose we are a bit warmer.
i use auto Pir lighting throughout all my HMO's in the communal areas. They work well, but i have found low energy bulbs are blowing quite alot, so i wonder if i am actually saving money!