Giving a Tenant a ReferenceMake Text Bigger
I was approached this week to give a reference to an outgoing tenant by an Agency in Beverley.
I answered all their questions honestly.
Whilst this tenant has created us some problems they were minor compared to what some tenants do.
I summarised by stating that I would have no hesitation renewing a tenancy agreement with the tenant or keeping the tenant on. I added to the reference that the information was given in the strictest confidence.
I have since had some very irate phone calls and texts from my tenant claiming the agency have turned her down based on my reference.
I re-emailed the Agency pointing out that the information I gave was in the strictest confidence. My tenant also called them up again after. The Agency then went onto give more specific information from the reference to my tenant, but giving a slightly different spin on it. She as since called and text again and is irate that she has lost her £400.
I spoke to the Agency yesterday and they claimed that they would not have released this information. However, it is very specific and not something that could apply to every tenant, so there is no doubt in my mind they have. I could even tell the lady on the other end of the phone was not convinced her college had not released the information.
They claimed that there were other reasons too that the property had not been offered to my current tenant, although that is not something my tenant is saying. I suggested that they might have simply used that reason or reasons instead of taking an element of what I had wrote using that. The lady could not answer that.
What should I do?
Is there a body to make an official complaint to ?
What I suspect they have done is used small parts of my reference to turn her down instead of giving her the genuine reason.
Overall the reference I gave was honest but did suggest that she was a tenant I was happy with and would accept.
I am very seriously considering refusing all reference requests in the future.
I would appreciate your thoughts.
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