Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, www.property118.com
(“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
||means an account required to access and/or use certain areas and features of Our Site;
||means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below;
||means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
||means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and
||Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at firstname.lastname@example.org, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at email@example.com, or using the contact details below in section 14.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
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- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
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- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
Mark Alexander - Founder of Property118
9:08 AM, 24th June 2014, About 9 years ago
Why isn't your conveyancing solicitor advising you on this matter?
8:38 AM, 28th June 2014, About 9 years ago
The shark, unethical & money grabbing Freeholders/managing agents are using this practice. They will provide a statement to your solicitors and later follow up with additional one.
Freeholders/Managing agents know that if the leaseholder do not agree he/she could lose their sale. Another scam. All this behavior had been encouraged due to the useless " leasehold tribunal" and their bias towards leaseholders.
If you take the matter to the Courts and do not want to go to the leasehold tribunal the judges will pass it to the Tribunal.
Until recently the no cost was awarded. The Freeholders would use some excuse to claim the money.
11:33 AM, 28th June 2014, About 9 years ago
Reply to the comment left by "Mark Alexander" at "24/06/2014 - 09:08":
Hello Mark, thankyou for your comment, the sellers conveyancer did not want to get involved in a "contentious issue" and in order to complete the sale the seller decided to pay the charges then try to get a refund, as the matter had been dragging on for months the seller risked losing the buyer as well as being asked for another £200 to pay for an up to date management pack from the freeholder as it was only valid for 3 months.
As Shakeel Ahmad mentioned the freeholder has the leaseholder over a barrel as they know that the sale is unlikely to be completed until "arrears" have been paid (assuming the buyer requires a mortgage).
11:40 AM, 28th June 2014, About 9 years ago
Reply to the comment left by "shakeel ahmad" at "28/06/2014 - 08:38":
Thank you for your comment Shakeel, please see my reply to Mark. The system or freeholders and leaseholders is like the abolished feudal system in Scotland its like something from the middle ages where the freeholder is aloof, does almost nothing and is able to charge significant amounts as per the lease terms (even able to collect arrears for up to 12 years). I will let you know how I get on with the claim.
11:55 AM, 28th June 2014, About 9 years ago
Does not matter how one dresses it up. The system is Feudel and let us not forget the three of the biggest landlord in the Country i.e. the Queen, Price of Wales & the Westminster estate.
The court & judges allow the system to infest. Slight digression. We accept all rules & legeslations coming out of Europe where the government happily enforce them as they can extract VAT from it & blame the EU ( I am not EU bashing )
Why is the EU system of ownership not applied in UK. The ownership of a property/roof over ones head is far more fundamental than e.g EPC certificate to the citizen on the planet.
Members of both the political parties are in property in one form or the other by inheritance or otherwise & they do not take action.
13:55 PM, 28th June 2014, About 9 years ago
Reply to the comment left by "shakeel ahmad" at "28/06/2014 - 11:55":
I agree Shakeel it seems the leasehold system put power in the hands of the few with vested interests in maintaining the current feudal system. Far easier to buy a flat in Scotland where the matter of insurance/management does not create a problem upon sale. Selling a leasehold flat in England raises a lot of potential problems with insurance and management, hopefully the problems will be sorted out.
15:17 PM, 28th June 2014, About 9 years ago
It should be easy enough to claim the overpayment and double charge provided you can evidence it. You could find out what the rest of the money was for, you say fictitious payments, what does that mean? are there no accounts? just because the freeholder didn't do anything while you were there doesn't mean it is for nothing, there are strict rules as to what and how work is charged for which you can check have been complied with, but it may be into a future fund such as for roof repairs. If it wasn't paid into, then when the roof needed doing the flat leaseholder at the time would have to pay the whole lot even though they might have been there only a few months.
0:43 AM, 29th June 2014, About 9 years ago
@Puzzler. If only it was as easy.
Why should the seller be faced with this commercial black mail at the point of sale, why should the freeholders/managing Agents can act in this disdainful manner whilst showing two fingers to all & sundry.
It should be noted that in most cases the solicitors, debts collectors are from the same community & in most cases pass business to each other at a drop of a hat.
Who, do you find out from ? they are not forth coming with the information, even though the act allows you & non cooperation/not providing the documents etc is a criminal offence. In my application to the tribunal I had provided them with a copy of my letter to the Freeholder quoteing the section of the act.
If you are suggesting to take the matter with the Leasehold tribunal/lower tear. You can forget it. They are blatantly bias & ignore leaseholders documents right under their noses.
In my personal experience the Freeholders charged large amount of commission on Block Insurances. They will never provide a quote or any document to show what if any commission had been earned by them..
I had repeatedly asked my freeholder to provide me the same over a period of three years. They provided me every thing under the sun except the quotes. Since the
Freeholder took over the block Insurance the premium went up by nearly 47%. In one of Freeholder letters to me they even conformed that they do not receive any commission.
I made an application to the tribunal to obtain the quotes in order to establish the increase in premium. The Freeholder failed to provide this to the tribunal & in their submission to the tribunal accepted that they charged 10% commission contradicting their own letter.
The tribunal did nothing and accepted that the premium was reasonable & than fed the answer to the freeholders that they charged 10% commission as they felt it was reasonable. The Freeholders replied that was the case.
The tribunal not even once raised the issue that why the documents were not provided despite of receiving seventeen letters from the leaseholder over a three year period and charged 10% while denying in writing that no commission had been charged.
The tribunal totally overlooked the main basis of my application. As the tribunal is part of the justice system one cannot challenge its findings in the Courts.
A leaseholder can appeal to the next level but this can only take place after the consent of the tribunal. The next level is heard by paper presentation so there is no chance of a fair hearing.
The tribunal is not fit for its purposes and it is one of the main reason that all these extortion is taking place.
9:59 AM, 19th July 2014, About 9 years ago
Reply to the comment left by "Puzzler " at "28/06/2014 - 15:17":
Ive not been on here for a while thanks for your comments Puzzler, some progress has been made, the double charge for 2014 ground rent i understand is being refunded.
Accounts were basic, simply an annual charge of £500, in the lease the freeholder can charge for accounting and audit but id like to see other costs as no maintenance/cleaning or repairs were carried out to my knowledge during my tenure. When flat was purchased detailed accounts were produced (for the balance of the moving in year) although it was doubtful that anything was actually done and at the time I was happy to be moving in and not paying someone else's mortgage (renting).
There is no sinking fund for things such as future roof repairs.
Ill keep you updated as I said some progress, have sent 7 day letter for the overpayment and will begin small claim for that as I believe the solicitor has calculated the amount wrongly, i am also about to complain to the solicitors regulatory authority and have also made an internal complaint (all to the freeholders solicitor).
To remind you there are two strands to my enquiry, firstly overcharging by freeholders solicitor on completion/sale and secondly what the £500 annual charges were for (land tribunal ?).
I thought solicitors/conveyancers required to do basic accounting has anyone else had this problem ?
10:19 AM, 19th July 2014, About 9 years ago
You will find that solicitors regulatory authority , will not deal with you as you are not the client. The freeholder/managing agents are the clients. Welcome to the legitimate mafia.
Guess what people by homes for quite, peaceful occupation !!!!!!!!!!!!!!.