Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, www.property118.com
(“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
||means an account required to access and/or use certain areas and features of Our Site;
||means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below;
||means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
||means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and
||Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at firstname.lastname@example.org, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at email@example.com, or using the contact details below in section 14.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
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- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
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- The analytics service(s) used by Our Site use(s) the following Cookies:
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- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
10:56 AM, 19th March 2013, About 10 years ago
Internal insulation may not be as difficult as it may seem for some. If your score is only out by a few points one could use Sempatap internal wall insulation its only about 15mm thick so there is no real room loss. Costs roughly £30 square meter installed.
In the end the rating depends on how many heatloss walls to the flat that needs insulating. I suspect most will have no more than 2. If Sempatap is insufficient then probably 50mm insulated plaster board will suffice fixed to the heatloss walls costing about £45 square meter. With heating costs so high tenants will be attracted to a low running cost flat.
13:02 PM, 19th March 2013, About 10 years ago
ask freeholder to have all 15 flats cavity insulated leasholders have no say in the matter. wall insullation can be installed from the inside of your flat. but first you will have to stop it falling down cavity. drill holes at skirting level around the rooms into the cavity and then use expanding foam to bridge the gap. you still might need permission from freeholder. good luck
17:25 PM, 19th March 2013, About 10 years ago
They are in more trouble than you think. There is no "H" rating on the EPC !
17:32 PM, 19th March 2013, About 10 years ago
I would recommend that a landlord contacts the energy assessor who produced the EPC, for advice. Any good assessor will be willing to talk over the phone, apart from those assessors who do very cheap EPCs. Look at the recomendations on the EPC. Can any or some increase the rating? Often this may be as simple as a new gas boiler. Storage heating lowers the rating, and is not attractive to a prospective tenant, so by investing, you can increase the rating, and perhaps have more rent, and a better tenant. Als, the report refers to EPC Adviser, which will assist with modelling of recomendations.
I suspect that some landlords are trying to have a dig at the concept of energy efficiency, rather than spend money. I currently rent, and would never choose electric heating. The choices are there.
20:02 PM, 19th March 2013, About 10 years ago
Try insulating the walls internally with 50mm insulated plaster board. Dont buy Chinese plaster board go for the quality British product. Yes it is a mess and the property will [probably have to be empty. Dont be affraid to do the ceilings at the same, that will stiop the upward loss of heat too.
Moving the electricity to enconomy 7 can help.
Become friendly with your EPC assessor you would be amazed at what is possible thereafter.
I seriously wonder if landlords who need all sorts of materials and new heating equipment could not form a buying group. For instance fan assisted modern night storeage heaters are about £600+ each from Dimplex. Surely if we were buying hundreds of these together a sensible price could be obtained.
20:38 PM, 19th March 2013, About 10 years ago
Now you have opened up a can of worms Mark!!
I have several 1960's flats. I contacted all the Managing Agents and asked them to get the FREE cavity wall insulation installed. Some of them did this with very little trouble. Some charged the leaseholders a fee of around £100. Some did NOTHING.
It is probably too late to get this done for free now and I am very angry that these agents did not do their jobs properly - but I am considering what action I can take against them for taking fees and not providing the service we pay for.
There are a few problems that landlords need to be aware of
1. Often the brick ties are bridged by the mortar that the builders scraped off their tools into the cavities at the end of the working day in those days. These will be really difficult to fill for obvious reasons and the cavities may need to be cleared - At what cost I cannot imagine, particularly on high blocks where scaffolding will be needed!!!
2. The freeholder needs consent from all the leaseholders and may charge for "admin" services
3. Where mortar is not sound there will need to be some re-pointing before the cavities can be filled.
I have had my flats internally clad where the Agents did not get the cavities filled and I have also had the lofts on two top floor flats insulated (at no cost) I did not ask or tell the freeholder because I had no intention of paying for permission.
My flats are now D rated despite being all electric with night storage heaters.
Internal cladding, as has been said, it not as expensive as you might think and makes a huge difference - no more condensation, reduced fuel costs and nice cosy flats. I have only had external walls done and, because the windows are so big in these flats, the area is actually not so big. Sockets need to be brought forward and skirting replaced so there is that additional cost. I was able to off set some of the cost against the £1,500 annual allowance for energy performance measures which many landlords forget.
My flat let really well and give me a good return so they were worth the investment. Tenants like big rooms, big windows, good storage and plenty of garden areas between each block which you do not get in modern flats.
I will not be selling mine but I can see where landlords who bought at the height of the property boom may well want to sell theirs.
Follow me on Twitter@landlordtweets
20:50 PM, 19th March 2013, About 10 years ago
As far as I’m aware (and I may be wrong!) you WILL be able to let a property with an EPC rating of F or G, as long as you have done everything that a Green Deal assessment says will pass the Golden Rule – although I’m pretty certain that this is not yet set in stone, so with the possibility of a new government in the driving seat is it really worth worrying about yet?
If you are concerned I would look very carefully at your existing EPC to make sure that it accurately reflects the property – I have seen some shocking examples in my time, many of which will make the EPC rating worse than it could be if done properly. An example would be one done by the “I don’t need a ladder to do the inspection” brigade of assessors – if they don’t look in the loft they won’t know how much insulation there is and the software will default to a figure based on the age of the property which will negate the effect of the nice new insulation you just had put in.
So check that the “Dwelling Type” is correct, and that you agree with all the data in the “Summary of this home’s energy performance related features” section on page 2
If in doubt about the quality of your EPC speak to the assessor who did it and if you don’t like their answers try getting another one done by a decent assessor – it may cost you £80 but that’s a pretty cheap way of getting your property up into band E. And if you’re still an F or G at least you will know that you have an accurate “baseline” from which to work.
21:00 PM, 19th March 2013, About 10 years ago
Hello Mary, You may have obtained a D but don't forget tenants can still request energy improvements under the Mean Deal.
23:10 PM, 19th March 2013, About 10 years ago
Ha Ha Tommy ! must have walls missing to be a 'H' on EPC!
7:50 AM, 20th March 2013, About 10 years ago
In response to the suggestion to have a decent assessor in to do an accurate EPC. Excellent comment, and may I be as bold as to suggest to actually search for an assessor who is a 'Home Inspector', who conducts Home Buyer Surveys. This is for the simple reason that they are a lot more professional, and will understand considerably more than many assessors who cover energy only. This may cost more, but professional services are never low cost. Also, ask if they do understand about private renetd, and HMOs.
There are many poor energy assessment out there, and that often do increase the rating, this is like a dodgy MOT on a car, and should a situation arise when a new EPC is required eg. for Green Deal, or EHO assessment, a lower rating may occur.