Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, www.property118.com
(“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
||means an account required to access and/or use certain areas and features of Our Site;
||means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below;
||means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
||means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and
||Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at firstname.lastname@example.org, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at email@example.com, or using the contact details below in section 14.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
|Name of Cookie
||Used only to collect performance data, with any identifiable data obfuscated
||This cookie is strictly necessary for Cloudflare's security features and cannot be turned off.
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
|Name of Cookie
||First / Third Party
|__utma, __utmb, __utmc, __utmt, __utmz
||Helps to understand how their visitors engage with our website
||Helps to understand how their visitors engage with our website
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
14:39 PM, 16th October 2020, About 2 years ago
Reply to the comment left by Ian Cognito at 16/10/2020 - 14:02
17:30 PM, 16th October 2020, About 2 years ago
Hi Reluctant Landlord,
I am an energy assessor and wanted to explain some of the process which might help highlight any issues that have arisen.
Firstly the EPC assessment is done on the day, therefore if the assessment can only include what happens on the day itself. For example, if you had an old boiler on the day of the assessment but have it booked in to be changed the next day for a more efficient one, it's the one on the day of the assessment that would be included.
The old EPC shouldn't be used for the assessment itself as the previous assessor could have made a mistake but can be used as a sort of guideline to highlight certain aspects such as there being loft insulation.
We as assessors are only permitted to include "actual" evidence whether it is photographic or documented data such as a building control cert/receipts of payment, letter from building company etc. If we do not have the evidence we are not permitted to take the landlords word for it and have to put the worst case scenario down. Often this would be done by entering as built options, for example, if we cannot see bore holes for cavity wall insulation, we enter cavity wall, insulation as built. Our software will "assume" based on the age of the property if insulation would or wouldn't be present.
Personally, I would have asked question prior to the visit to identify certain aspects of the property such as if there is access to a loft, have walls been insulated or has an extension been done etc. The assessor should have checked the planning portal to establish if there is evidence for the extension and as the property is claimed to be extended in 1995 (if different to the existing part) should have been entered as an "extension" where the flooring options would have been different as would the CWI assumption.
If you believe the assessment has been conducted incorrectly, you need to raise this issue with the assessor/company that lodged the current EPC not the previous assessor (as the new one overwrites the previous one). Depending on the evidence that you can provide to them, they might not relodge the EPC as it was the assessment done on the day.
Personally, if I made the mistake, I would amend it at no cost to the client. If they didn't ask you any questions prior the assessment or conducted an online search to add the evidence, then they haven't conducted a prior assessment. If they are unwilling to reply to you or won't amend their mistake, you have the right to complain to their accreditation which should be noted on the EPC.
The accreditation would request an audit on the assessor to see the evidence collected on the day of the assessment and if the audit fails, they would be instructed to amended it otherwise face being temporarily suspended.
Hope this helps. If you need any further clarification, I'm more than happy to help.
18:37 PM, 16th October 2020, About 2 years ago
I am very cynical about the EPC assessment regime.
I agree there are some rogue assessors out there like in any field/industry, but the problem is there's little opportunity for recourse. I reported one to his licensing authority (Stroma?) a few years back and they were powerless to take any action and initially resisted my request that the report be removed from the online EPC register.
I have the impression they're a self-serving cartel like NHBC.
The bank had commissioned the assessment in connection with a remortgage. I'll give the assessor due credit for looking at the building on google street map, but much of the detail made it clear he hadn't been in the building, and thought it was a single dwelling, when in fact its three flats in a three storey Victorian terrace house.
Had he looked at EPCregister online he would have seen the three separate reports.
Not having been told it was done, I didn't know about the report's existence until a year later. By then the assessor's phone number on the report was not operational, I couldn't trace him (details available on request - they were in the public domain), and the bank denied having commissioned the report!
19:14 PM, 16th October 2020, About 2 years ago
Reply to the comment left by Gunga Din at 16/10/2020 - 18:37
I'm sorry to hear of your bad experience. I fully understand your concerns and have often raised these issues with the accreditations and government departments that oversee them.
Generally with a property as you described, as the property was converted into 3 flats, there should be individual EPCs for each flat. Personally, once an EPC is conducted and completed, I would always let the client know and ask if they have any queries regarding the EPC.
If the assessor only did a "drive-by" assessment and not inspected the property within then it is invalid but unless proven it is difficult to have removed. If you search on the EPC register, there is an option to search for the assessor. If you know their details (page 4 of the EPC), then you can see if they are still accredited to conduct EPCs. If you cannot find them, they have either been removed or stopped conducting EPCs.
Generally, if the assessor can be shown to not conduct the assessment correctly, and the accreditation does not act, you can seek the ombudsmen who oversee it all and deal with complaints. Unfortunately, you would need to Google it as I can't remember them when I called a few years ago to seek advise against a complaint I had with an accreditation.
I, myself, have been looking into ways to may the EPC better as it is based on the average household rather than the individuals present in the property. Currently, if an occupancy assessment is conducted or a retrofit assessment they would provide a better outcome although the retrofit assessment doesn't issue the EPC.
Hope this helps?
19:45 PM, 16th October 2020, About 2 years ago
Reply to the comment left by WP at 16/10/2020 - 14:39
Cost of £55.00 is very cheap for an EPC, bearing in mind the lodgement fee is circa £10 and if the DEA sub-contracting to a service company the individual DEA will be making very little return for their investment in training and CPD.
19:50 PM, 16th October 2020, About 2 years ago
Reply to the comment left by WP at 16/10/2020 - 13:53
HI WP - the company you engaged is incorrect in advising contact the original assessor. Whilst the original assessment may be incorrect that is not your current issue, in that you are seeking clarification of the assumptions used in the current assessment. Any good DEA would be willing to share this.
ECO Grant Central Heating
21:36 PM, 16th October 2020, About 2 years ago
Reply to the comment left by WP at 16/10/2020 - 13:53
As I understand it, EPC's cannot be amended unless it's within 14 days of the date of the EPC. You can request a new EPC to be done but once the 14 period has passed then it cannot be changed or removed from the register. I am open to being corrected on this but it is what I have been told. I advise on the ECO First Time Central Heating Grant Scheme and find there are many many EPCs that have been done incorrectly which unfortunately has meant tenants have not been able to qualify for the ECO Grant for incorrect information on the property namely that the property has already got gas central heating. Even when there has is no gas supply to the property in some instances. These rogue EPCs cannot be removed as far as I have been able to ascertain.
21:51 PM, 16th October 2020, About 2 years ago
EPCs are a complete nightmare. It's pot luck with what result any assessor will come up with.
I bought a complete renovation project a few months ago with a recent EPC of F25. I got my regular EPC assessor in to advise on how best to improve the EPC. He started by carrying out a new EPC and found it was actually G14. Acting on his advice I've managed to increase it to D55.
Another property clearly had a pattern of drill holes where cavity wall insulation had been installed but that assessor assumed no insulation!
On another day I had 3 EPCs done on the same day in similar properties with identical heating controls. She rated 2 as good and one as poor for the identical kit.
Another house has large areas of flat roof which had been replaced between the original EPC and the most recent one. The assessor had to assume no insulation as the Building Control certificate didn't specify how many mm had been used (only that it complied) and the photos the roofer took only showed his hand next to the Celotex not a tape measure.
Recommended measures are often impossible in Conservation areas or leasehold properties.
10:59 AM, 17th October 2020, About 2 years ago
If the whole dwelling is classed as a room in roof, which it sounds like given your description
of the slope, this is how it must be recorded according to the methodology.
It must be recorded as the lowest habitable floor of the building, timber frame, height 2.2m.
Unfortunately, it sounds to me like it was the previous one that was wrong
11:08 AM, 17th October 2020, About 2 years ago
Reply to the comment left by WP at 16/10/2020 - 13:53
Whole dwelling within a roof
When the property is a single storey located entirely in the roof,
it cannot be entered as a roof room. Enter it as:
n Lowest occupied level
n Timber frame construction of appropriate age band
n Room height 2.2m
n Include area and perimeter measurements as per a normal
n Enter roof as pitched roof
n Any masonry external walls as alternative walls
If there are two storeys within a roof, enter the lower storey as
above and the upper storey as room in roof.
It sounds to me like it's correct. I've just copied that from the methodology the DEA has to adhere to.