Shelter’s Income and expenditure figures highlighted13:57 PM, 4th February 2019
About 2 weeks ago 35
My tenant has complained about draughty windows and vents. I put draught seal on the windows but there wasn’t anything I could do about the vents as they are there to prevent damp etc.
My tenant has now got back to the letting agent informing them that the windows are still draughty and that she is holding back the rent.
I have checked the energy performance certificate and it states the windows are efficient, giving an over all grade C for energy efficiency for the property.
My letting agent has now informed me that even though the windows are suitable on the EPC there is no detail if the fixtures and fittings which the double glazing windows come under and that the tenant is within her rights not to pay.
This is the second winter my tenant has been in the property.
I had no complaints from her last year about the house being cold.
The tenant has stated she spends £10 per day on heating but pays a meter so there is no proof.
We both arranged for an energy efficiency care company to come into the flat and give her advise on saving energy and to make any insulations necessary.
The tenant was sent a letter to organise a visit from them but she has not contacted them.
Can you please advise, I have had problems with tenants not paying rent before (due to money issues) and its a nightmare.
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