Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, www.property118.com
(“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
||means an account required to access and/or use certain areas and features of Our Site;
||means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below;
||means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
||means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and
||Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at email@example.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at firstname.lastname@example.org, or using the contact details below in section 14.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
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||Used only to collect performance data, with any identifiable data obfuscated
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- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
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- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
Mark Alexander - Founder of Property118
10:54 AM, 3rd November 2014, About 9 years ago
From what you have said you appear to have been unfortunate in allowing a particularly destructive and nasty person to rent your property. There are always two sides to every story though of course and to argue with such a person can often lead to further damages, costs and stress.
If I were you I would want this person out of my property at the earliest possible opportunity in order to limit future stress and damages. I also think you should look to claim on your landlords insurance for all damages including the pram.
Whilst you probably won’t like my suggestion (it is likely to go against your perception of justice) I am going to make it anyway.
This is what I would do:-
1) Enter into a Tenancy Surrender Agreement allowing early termination without penalty and providing a full refund of the deposit.
2) Make a claim to my insurers for the damage to the property, the pram and loss of rent.
3) Agree with the tenants that if the insurers pay for the pram that you will give them the money (this will endear them to cooperate with you).
4) Make a decision on whether to re-let or sell the property after all damages have been made good
Link to Tenancy Surrender Agreement template template >>> http://www.property118.com/surrender-tenancy-agreement/67939/
Link to recommended steps to minimise future risks if you decide to re-let >>> http://www.property118.com/property-management-checklist/67891/
16:01 PM, 3rd November 2014, About 9 years ago
Whilst he may be correct, I don't know the full circumstances so don't necessarily agree with Mark that they are .... "a particularly destructive and nasty person". They may well just be totally P'd off with what they consider to be your slow reaction to what in their eyes was an emergency situation.
Had this been me, I would have asked them to turn the water off and got a plumber out immediately after the first call regarding a leak was received as water is incredibly damaging both to your property and their possessions. At least they rang you..... many would not and a small job rapidly turns into a major one.
I always encourage my tenants to call me if they have any problem no matter how minor and I always react immediately. My advice is, if you cannot do jobs yourself and don't have contacts that can go out immediately, take out an emergency response plan such as British Gas or other organisations/insurers offer so that your tenants can ring direct whenever there is a problem such as leaks, storm damage etc.
My view is you should now make an insurance claim and include their damages as part of it and let them justify it to the insurance co.
All the best, R
All BankersAreBarstewards Smith
16:07 PM, 3rd November 2014, About 9 years ago
if she had reported that water had been coming through the ceiling for 6 days I would have been round there like a shot - Sunday or no Sunday.
I agree with Mark' suggestions - let her go and give her the deposit back - but only AFTER she has left the house .... its the cheapest fastest way in the long run.....
For the future - water leaks need to be looked at sooner rather than later.
16:12 PM, 3rd November 2014, About 9 years ago
Pram left in the kitchen? Really? Is the ceiling collapse above the floor or the cupboards/worktops?
I would want her out, but I would scrutinise her claim carefully - if you can be bothered, I would want to see and find out the make/model of the pram....
17:54 PM, 3rd November 2014, About 9 years ago
sounds like an exploitative tenant from hell, but also sounds like you have been badly let down by your trades people so allowing her to take advantage. i think its ridiculous of your plumber to suggest the tenant pulled the ceiling down...as he not heard of gravity. and why did the plumber not tell her to move the pram if the ceiling was 'vulnerable'?
18:24 PM, 3rd November 2014, About 9 years ago
I would check that your insurance company will foot the bill for the pram before you admit liability, especially if they send an assessor to see the damage and your tenant tells them you knew about the leak but did nothing about it until the next day.
Why, if you had been told both by the tenant and your plumber that the ceiling was 'vulnerable' did you not do something straight away, it was lucky it was only a pram that got damaged! Mind you it would take a very heavy ceiling to damage a decent pram, so it is a bit hard to believe.
It does sound like the tenant is looking for a way out of the TA if she has found somewhere else to live, as Mark says get rid.
19:42 PM, 3rd November 2014, About 9 years ago
Reply to the comment left by "All BankersAreBarstewards Smith" at "03/11/2014 - 16:07":
Many thanks for your comments and advice. The point is, there was not water coming through the ceiling for 6 days. On the Monday after our original Sunday call, my handyperson went out, first thing in the morning. There was no water. I spoke to him today again about this to clarify. There was no wet ceiling, no water mark on the kitchen wall and no wetness at all near the fuse board that apparently only 10 hours earlier was soaking wet. I may not be very good at DIY but even I know that water which is coming through at a pace would surely have left some some of stain and dampness. It cannot possibly dry in that time?
The following Sunday's phone call was to say that following a week of total dryness, the water leak had started again. I know it probably seems like tardiness on my behalf but having got someone out the day after, the previous week, I felt the situation was similar but still agreed to get someone out the very next morning, which I did.
19:43 PM, 3rd November 2014, About 9 years ago
Reply to the comment left by "r01 " at "03/11/2014 - 16:01":
Thanks, good advice. I will definitely look at getting some sort of contract on the boiler / leaks etc.
19:49 PM, 3rd November 2014, About 9 years ago
Reply to the comment left by "Joe Bloggs" at "03/11/2014 - 17:54":
He said that there was no pram in the kitchen? There is a huge walk in pantry in the kitchen which is where the pram, vacuum etc is normally kept so why it was left there underneath what was known to be an area which has been leaking is anyone's guess....
The plumber said the ceiling whilst vulnerable did not look on the verge of collapsing, just that it needed to be re-plasterboarded where it had been wet.
20:01 PM, 3rd November 2014, About 9 years ago
The fun continues. Today I have been reported to Environmental Hralth and have received another phone call from the tenant to tell me guess what... It's still leaking.... Now it seems it's the taps on the sink. Apparently a teeth clean has led to a 2 hour continuous drip through the now 'collapsed' ceiling.
The plasterer is going tomorrow to replace the damaged part of the ceiling and will investigate further..
Thanks again all for your comments and suggestions. I do just want her out and am happy to release her early. Hopefully I will still have a house left to re-let afterwards!