Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Reluctant Landlord
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Sign Up9:13 AM, 4th February 2025, About 2 weeks ago
nightmare. Await for Police to attend and they might be able to advise. Be aware though if the police think this is part of a bigger sting etc, they might just do a raid and you wont get notified at all. You will then need to board up the property/change the locks as it is about securing your premise.
If the whole house has been made into a farm then and no one there then I suggest you call the utilities too as there could be an immediate danger if elec etc has been bypassed, and change the locks as soon as. A criminal is hardly going to take you to court or illegal eviction. Different if someone is still living there though, especially if this is the tenant themself.
Check your insurance for info - you may find you are not covered or limited in a claim. Many insurance companies only cover for £5k AND and if you can prove you have still carried out regular checks during the tenancy. If the whole house has been converted, the damage is going to be extensive and £5k wont touch the sides.
Markella Mikkelsen
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Sign Up9:13 AM, 4th February 2025, About 2 weeks ago
One of my tenants exploited lockdown conditions and started a cannabis farm. Some tips from me:
1. The police don't care. You will have to do the work. Arrange a time to meet the police officers there. Say that you will grant them entry as the landlord. Find a pretext to enter the property. "We could smell gas" always works.
2. Get the tenant to terminate the tenancy asap. Preferably in writing. You can do this in a roundabout way, e.g "I noticed that you left the keys in the property, does that mean that you have moved out?". They normally say "yes". If they do not agree that they have terminated the tenancy, you need to go through the S21 process. Issue a S21 today and hope that they agree to terminate. Otherwise you will have to go through the whole court rigmarole.
3. You cannot change the locks. In fact the tenant still has a right to your property until they terminate the tenancy agreement. So it's really imperative that you have some indication in writing from the tenant that they have terminated the tenancy agreement.
4. Once you have possession of your property back in a legitimate way (i.e. through a possession order from the court or the tenant agreeing to terminate the AST), then and only then can you change the locks and sort out your property.
5. Good luck, you are looking at £8,000 to £10,000 to reinstate if they have done the usual job of bypassing the meter and installing hydroponics.
Dizzy
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Sign Up11:08 AM, 4th February 2025, About 2 weeks ago
Morning,
I too had a tenant do this during lockdown and only found out after the bailiffs evicted him as he refused us access to our property.
He had mainly cleared the plants but the hydroponics were clear for all to see.
His Electric and Water bills were off the scale, but fortunately in his name.
I also found a crystalline substance.
The police didn't even bother coming out and told me to flush anything I found down the toilet. The excuse. He was no longer living there and the substances might have been left by a friend.
Don't rely on the police for anything.
Good luck in getting it sorted.
Dizz
Paul Essex
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Sign Up12:58 PM, 4th February 2025, About 2 weeks ago
Perhaps a better idea would have been to tell the tenants you will take back possession on a date after harvest in return for hush money. Sounds like a win-win situation to me.
Paul
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Sign Up15:35 PM, 4th February 2025, About 2 weeks ago
Reply to the comment left by Markella Mikkelsen at 04/02/2025 - 09:13
Oddly enough, the police have to follow set rules when it comes to investigating a crime. Police can not simply go in and see what's in there on your say so. They will need a warrant to enter. To obtain a warrant they need to apply to a magistrate and give a good reason for that application. This may sound far fetched, but SOME people, not just landlords, have an agenda against some tenants. The OP states that he "Found out" that is was a cannabis farm. How? Rumours? Saw it himself? Smell of skunk? Magistrate will need at least 2 forms of evidence. First is obviously the landlords report. Then at least one more. Ring crime stoppers maybe? Once the warrant is issued, speak to the investigating officer and offer a set of keys to him/her. (No damage entry) Once inside, and it is found to be a cannabis farm. The police will remove all live plants and then either remove, or destroy any equipment that could be re used. It is NOT the responsibility of the police to tidy up your property. It is up to the property owner to clear. Police neither have the time, resources or bodies to clear the place. If you do not supply keys. The most likely entry will be via the big red key. Police WILL have a responsibility to secure the property after. But it is very unlikely that the tenant will go into the police station to retrieve the keys to the new lock. Your tenant will likely vanish giving you no opportunity to get a signed termination letter. And if you are considering entry via the "I smell gas" method, be aware that many cannabis farms are heavily booby trapped to discourage police, and rivals from stealing their stash.
JamesB
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Sign Up20:17 PM, 4th February 2025, About 2 weeks ago
Reply to the comment left by Paul Essex at 04/02/2025 - 12:58You know what, you are probably right.
I was caught out by people using my 4 bed Victorian semi as a cannabis factory in 2008. I only found out when they made a mistake, packing all the used peat compost under the floors which then caught light due to smothering the overloaded overheating incoming mains cable under the floor. The entire house burnt out and additionally smoke damaged the adjoining semi occupied by a family.
The tenants were never seen again. The insurance didn't pay out. It cost me a 6 figure sum from my savings to put everything right.
I actually found some more details of the people that did this to me but the police did nothing because "they regarded the people who operate cannabis farms as victims too". You couldn't make it up.
I would either demand money or tell them to **** off right now and you will say no more. Sticking to the letter of the law with out and out criminals seems to only end up costing you more these days. (You know, while you wait for another few crops to go through expecting anything to be done by police/courts)
DPT
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Sign Up0:50 AM, 5th February 2025, About 2 weeks ago
If you have evidence that the tenant is not living there then you can serve a common law Notice to Quit on the tenant and change the locks when it expires, provided the tenant doesnt move-in in the meantime. If you think that the tenant is just going to scarper, then you could just take possession once the Police check it. There is a small risk, but only if they have the front to go to court to sue you.
Incudently, I'd be surprised if the deposit covers all the damage, which can run into tens of thousands of pounds if they've fitted ducting etc.
Judith Wordsworth
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Sign Up9:19 AM, 8th February 2025, About A week ago
Did you have a clause re illegal use of the property?
How do you know tenant wasn’t “really” living there? From your inspections or hearsay?
Hopefully you won’t be dumped with their electric and gas bill
Patricia Roberts
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Sign Up10:38 AM, 11th February 2025, About 6 days ago
We also had a tenant, not a very bright young man, who was coersed into growing weed. We found out when we were doing repairs. The setup was just behind a curtain in the living room.
Lucky for us he was only too happy to disappear without any trace once we advised him we had found it. And there wasnt much damage, just a big black tent with light in it.
however , my contract have always had a clause against illigal activities. I had assumed they all did.
So we just acted as if he had abanndened the place.
no one made any enquiries and it was relet within a month.
Godfrey Jones
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Sign Up13:22 PM, 11th February 2025, About 6 days ago
I had a similar situation. If the Police have evidence a crime is being committed forget about giving them the keys. With mine they went in smashing both front and back doors at the same time. I, as the Landlord, was then expected to get someone in to install boards and make MY PROPERTY secure and then it was left to me to replace two complete doors and frames. The "Tenant" was never heard from again, the Police refused to divulge anything so I had to go through the process of Serving a Sec21 then waiting 2 months. Finally, I gave notice I needed to enter the property in 48 hrs. When I entered the Tenant had clearly vacated and the Sec21 was on the floor unopened. I lost a load of rent, the repairs and door replacements cost me a small fortune and I didn't even get any weed (just kidding). The only consolidation was: after much badgering by myself to the Local Police, they offered me £500 as compensation.
However, if this is part of organised crime you can be expected to be dragged in and questioned by the Police and accused of facilitating or even encouraging. Either way they may class you as complicit - why didn't you pick this up sooner? Why didn't you do 3 monthly checks etc. Good luck